Intercom, Inc.

APRIL 4, 2019

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. Stripe hit the market with such force that they could rely on a high-velocity, bottom-up distribution engine to give them the kind of traction other startups could only dream of. How to bring formal sales into a growing startup.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Tom Tunguz

AUGUST 2, 2016

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. Navigating the channel.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. A transactional marketplace like Uber, where riders can actually use it every day for commuting, is very nice.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

NOVEMBER 7, 2019

A lot of startups out there tend to define themselves as startups who aspire to become a platform, and it’s quite nebulous to define. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Right, Renaud? Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Chart Mogul

MAY 7, 2020

Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate. Driving Startup Growth With Cold Outreach: Use Cases And Best Practices.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. where they help a robust portfolio of startups find their way. I did a little bit of consulting along the way and was also at startup called Wealthfront for a while. We ended up having a leadership change that really disrupted the whole organization.

Scale 149

Scale Leadership Scaling Venture Capital 149

FastSpring

DECEMBER 18, 2018

Welcomed Key Executive Hires to the Leadership Team. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level. We take great pride in delivering the best ecommerce platform that helps software businesses succeed in the global marketplace. Introduced the FastSpring Plugin for WordPress.

Marketplace as a Service 89

Marketplace as a Service Sales Hiring Scale Leadership 89

Buffer Resources

NOVEMBER 12, 2021

Building Thought Leadership While other social channels are typically reserved for building your company’s brand, LinkedIn provides a unique opportunity for you to grow a personal following—that can, in turn, support your brand’s recognition. It won't take much time and it can go a long way!

Sales Recruiting 101

Sales Recruiting Social Media Business Marketplace as a Service 101

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. You might join a startup as a Revenue Operations Manager and run the show in collaboration with a VP of Sales. I turned to sales for a technical recruiting agency and project management services.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. In a small startup, a product manager might oversee everything. Leadership skills. Let’s explore some of the best tools in the marketplace and how they can help.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. And before I knew it, I just had unprecedented demand for the services.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers.

Revenue 105

Revenue Sales SMB Engineering 105

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. My job is to continually inform and share knowledge that’s going out in the marketplace. When you’re running your pilots, it’s like startups. I lead the Customer Success function here at MarketSource.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

SaaStr

MARCH 19, 2019

Ceci Stallsmith : After building if you have something where you’re going to publish an integration or something of that sort, there’s a marketplace for Stripe, same for Box, same for Slack, we have a directory of apps, so published in the directory is the next step. If they’re engaged, then they’re building.

Payments 129

Payments Scale Scaling Revenue 129

Point Nine Land

APRIL 21, 2021

5 Lessons learned from growing a PM team in a hyper-growth startup Starting to feel the pain of not having product managers? There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. In SaaS vs. marketplaces? How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. I’m sure all of you that are startup founders love your companies and your products, but I have so much love for all of them.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

OpenView Labs

JUNE 16, 2020

Related: The Recession Planning Framework for SaaS Startups. As the marketplace shifts, new constraints are giving rise to new opportunities. Out of anything I could ever say, please know that your marketplace will always speak the loudest. The marketplace is flooded with people. Experiment with product/market fit.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Chart Mogul

MAY 7, 2020

Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate. Driving Startup Growth With Cold Outreach: Use Cases And Best Practices.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

Chargify

AUGUST 17, 2017

If your SaaS startup isn’t there yet, you should read Finding Product/Market Fit: When To Stand Firm & When To Pivot first. Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product. Capitalize on marketplace trends. SaaS Growth Ceiling.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. We had a marketplace payer solution. So we built lots of prototypes when we launched.

Payment Methods 160

Payment Methods Merchant Services Payments Payment Services 160

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. “What does my tool do, what does my service do, what does my agency do, what does my job do that keeps customers’ customers?

Scale 80

Scale Sales Hiring Technical Review Customer Success 80

SmartKarrot

JUNE 25, 2021

No business can survive in the long run without a loyal customer base for its services or products. This book is the basis for the Lean Startup Movement. The models in the book are useful for both SaaS companies and startups. It is a smart lean startup concept that is based on agile engineering and model design.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Startups are made to operate quickly and effectively. Another area where quality must stand out is in customer service. Enterprise clients can hire the top employees.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

JULY 9, 2019

What does this mean for startups and tech companies? Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. There is no startup ecosystem to speak of. ” At this point we were offering the service for free.

Scale 223

Scale Sales Recruiting Scaling SaaS Payments 223

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach. Nikki Ivey.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. Alex Konrad: We used Cameo for my 11 year old son’s birthday.

Venture Capital 283

Venture Capital Travel Investment Marketplace as a Service 283

Intercom, Inc.

SEPTEMBER 26, 2019

With any hot topic in the startup world, it’s helpful to start by establishing terms. The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? What follows is a lightly edited transcript of the episode.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. Product Strategy is a critical part of any company, especially startups. contact-form-7].

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10