Intercom, Inc.

FEBRUARY 26, 2018

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

MAY 24, 2024

CEOs who are not interested in revenue and prioritize product development tend to hire CROs over CMOs. Finding Alignment: The Role of Marketing in Company Leadership The best VPs of Marketing in SaaS should own a delivery to sales metric and ensure someone cares about the customers, not just upselling.

Sales Hiring 286

Sales Hiring Outsourcing Services Technical Review Scale 286

SaaStr

JANUARY 21, 2020

We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. I heard Aaron Ross talking about nobody likes surprises.

Sales Recruiting 331

Sales Recruiting Sales Hiring Scale Sales 331

SaaStr

OCTOBER 21, 2021

You can outsource development. And $10B Notion took years to get to product-market fit. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. A Minimum Viable Team. You can do a single co-founder startup. No chance without it.

Outsourcing Services 306

Outsourcing Services Outsourced Development Startup Product Marketing 306

SaaStr

APRIL 18, 2023

You can outsource development. You’re already ahead of 98% of the folks at WeWork and Galvanize if you are 100% committed to doing the time. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. A Minimum Viable Team. You can do a single co-founder startup.

Outsourcing Services 277

Outsourcing Services Startup Outsourced Development Technology 277

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. Because there is a chapter after the outcome or the promotion or whatever. You then have to go and be successful at that. Fred Viet: I agree with you on that.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. Ash Bhoopathy (@ashbhoopathy): What the key things are to have to absolutely make sure you have in-house versus nowadays it seems like there’s a whole bunch that you can actually outsource? Experiments are great to outsource, but you cannot outsource your core.

Scale 286

Scale Outsourcing Services Sales Hiring VP of Engineering 286

Trint

AUGUST 24, 2021

I joined Trint in the fall of 2019 as a BDR (Business Development Representative), and I’m now settling into my CS (Customer Success) role, which I started in March. I’m just thankful that Trint was able to provide that for me and was able to support my career development in that way.

Outsourced Development 246

Outsourced Development Interviewing Leadership Enterprise 246

Sales Hacker

JUNE 14, 2018

A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. It’s true that outsourcing your sales to a third-party provider can yield favorable results. There are many outsourcing companies, but which of them can actually hold a sales quota and get results?

Outsourcing Services 81

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 81

SaaStr

DECEMBER 27, 2023

Between 2016 and 2023, you see the ACV (average contract value) going up and up. As a result, the contracts got bigger because they were working with bigger companies. Leadership injections as you scale are tricky. Then, you develop a culture that has to permeate, evolve, and improve as you grow.

Sales Hiring 270

Sales Hiring Scale SMB Outsourced Development 270

SaaStr

NOVEMBER 24, 2021

Says Roberge, “We’re using a sales comp plan that was invented in the 1980s, and it’s causing our customers to utilize their licenses at a lower rate, and it’s causing revenue contraction.”. It includes leadership development courses, and responsibilities of managing and hiring one or two reps to get experience. .

Sales Hiring 253

Sales Hiring Scale Compensation Sales 253

SaaStr

MARCH 22, 2023

They asked themselves, “what if we moved to some motion of licensing contracts?” You know they’ll demand your products, so it’s time to show up with the right leadership, support, services, training, and whatever else you decide you’ll need for your business. This changed the conversations with customers. This is important.

Scale 255

Scale Scaling AWS Sales Hiring 255

SaaStr

JANUARY 5, 2023

They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. Instead, the pathway to success resembles a series of consecutive S-curves—the undulations of growth and contraction that occur in every business.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

SaaStr

JULY 25, 2021

So let me start with the basics on like, what do you look for when you have to hire someone in a sales leadership role, what do you look for? The third thing I would say is in our business, you know, obviously developers are an important constituent, in fact, the most important constituent. AppDynamics, you do at Mongo.

Sales Recruiting 258

Sales Recruiting Sales Hiring Scale VP of Engineering 258

SaaStr

APRIL 2, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Eventually, you end up with 2000 contract types for 1000 customers. Since clients use you differently, they can’t always use new functionality that you develop.

Sales Hiring 325

Sales Hiring Scale Customer Success Scaling 325

Intercom, Inc.

JULY 18, 2019

So what’s the key to having happy developers? A joyful, transparent development experience. As we keep building out our own platform so teams can customize Intercom for their own needs, we’ve loved getting to know the great group of developers and partners building apps for our customers and for themselves.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

Neil Patel

AUGUST 28, 2020

From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. Industry-specific Thought Leadership. Doing this helps them develop custom strategies and plans unique to achieving your goals. Contract with Deliverables.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Sales Hacker

OCTOBER 22, 2017

But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? That means the lack of teamwork and flat leadership will likely lead to unwanted outcomes and missed objectives. Contract Negotiation.

Underperforming Technical Team 107

Underperforming Technical Team Outsourced Development Development Social Media 107

SaaStr

APRIL 27, 2022

When I was learning about the software development kit (SDK) concept, I realized that I could integrate CRM software into a mobile app. Users checking into apps helps developers know who their top users are and can, publicly or privately, recognize users as such. . I began building the mobile developer community around 2018.

Outsourced Development 246

Outsourced Development Mobile Pricing Software Development 246

SaaStr

JUNE 14, 2023

From its humble beginnings as a one-click dictionary solution to becoming an industry leader in RPA program development, UiPath’s story offers valuable insights for SaaS entrepreneurs looking to scale their own automation initiatives. They went to India for a few months to develop a prototype and realized this was where the market was.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

AUGUST 8, 2023

This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. Business Development Identify and assess partnership opportunities to drive growth Business Intelligence Turn data into insights to inform decision-making.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Sales Hacker

DECEMBER 5, 2017

This is the problem, and it must be resolved at the leadership level. The first step to solving this, is to create a Service Level Agreement (SLA) between Sales Development and Sales. After that has been defined, hire and manage an outsourced team. Solution 1: Create an SLA + Committee Review. Sales, Costello.

Scale 99

Scale Underperforming Technical Team Outsourced Development Sales Hiring 99

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. Signing up with a credit card seemed like the path of least resistance, but everyone still wanted a salesperson and a custom contract.

Sales Recruiting 286

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 286

SaaStr

JULY 25, 2022

If inflation-based increases are built into your contracts, ensure these are being upheld. SaaS markets are not static, they are constantly developing and evolving. Consider pricing positioning for specific verticals. Think about your value metric and how it can be linked in a clear way to an inflation metric.

Pricing 269

Pricing Strategy SaaS Forecasting 269

Sales Hacker

APRIL 30, 2024

Prior to his tenure at Upwork, Eric held a number of leadership roles at CareerBuilder, most recently as President of Vertical Sales. 6:31 – Upwork’s challenge of the status quo in hiring contract talent. 31:55 – Leadership lessons from managing a 400+ person team.

Scale 121

Scale Enterprise Sales Hiring Outsourced Development 121

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. 8 steps to develop a winning sales strategy. Here are some examples: Some industries are notoriously hard to reach, e.g. content marketing isn’t as effective for dentists as it is for developers. John Barrows, Sales Trainer.

Scale 177

Scale Strategy Sales Underperforming Technical Team 177

Tom Tunguz

JULY 29, 2015

Netsuite began developing ERP (enterprise resource planning) tools to help companies manage their finances, expenses and supply chain. In 2006, according to the company’s S-1, the business shifted from longer term contracts to one year contracts. Most companies, as they scale, tend to move in the other direction.

Benchmarks 113

Benchmarks Outsourced Development Metrics Scale 113

SaaStr

JULY 28, 2021

With 3 full days of sessions, featuring over 300 speakers from the best SaaS companies around the world, SaaStr Annual will be filled with actionable thought leadership to help grow your business. It is much more painful to have to fire people and contract as a company than it is to grow. Some needed talent development.

Startup 278

Startup CTO Hire Sales Hiring CTO Coach 278

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. So, you’ve got to make sure that each business developer got a pipe of prospect that is not too scattered around so that he doesn’t spend the whole day in his car.

Sales Recruiting 122

Sales Recruiting SMB Scale Sales Hiring 122

FastSpring

APRIL 3, 2025

And then it goes into web, all the things needed for websites from copywriting, design, development, to pushing out WordPress websites is the majority of the work that we do. We all hopefully progress and develop. We build sales pages, courses, membership sites, e-commerce sites, podcasts, podcasts for other clients as well.

Branding 86

Branding Social Media AI Search Outsourcing Services 86

BetterCloud

MARCH 17, 2025

SaaS budgeting checklist In addition to the amount of money you already spend on SaaS, you should also check: Term lengths of your current contracts How many seats do you get for each application How often these applications are used Who manages the application for each department This will give you a more clear snapshot of your SaaS situation.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Payrix

JANUARY 28, 2025

As a pioneer in driving security and payments for SaaS companies, he has served in several executive leadership roles across his diverse payments, software, and platforms background, leading high-performing teams and businesses to exponential growth.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Sales Hacker

NOVEMBER 10, 2023

Contract renewal dates. A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise. See more top GTM jobs here.

VP of Engineering 125

VP of Engineering Scale Outsourced Development Benchmarks 125

ChurnZero

JANUARY 6, 2025

“Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study. Browse these insightful guides on customer success leadership, strategy and best practices.

Trends 52

Trends Customer Success Scale SaaS 52

SaaStr

FEBRUARY 11, 2020

It’s a new presentation he’s developing. If you have two SDRs, sales development reps, you need … outbound will not work without dedicated people to it. If you have an outbound program, whether it’s in-house, remote, outsourced, whatever it is, I just … 98% of you will have inaccurate metrics.

Scale 269

Scale Outsourcing Services Revenue Outsourced Development 269

Sales Hacker

APRIL 1, 2025

My biggest regret leaving the company, honestly, Scott was leaving from, that kind of leadership that sets the tone. Um, my biggest regret leaving the company, honestly, Scott was leaving from, you know, that kind of leadership that sets the tone. You went to, I went to his leadership team meetings. I love the guy. He listened.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63