Remove Leadership Remove Payment Features Remove Technical Support
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What is Click to Pay and How Does It Work?

Stax

Scalable technology: the provider must be able to support high-volume transactions so you wont need to go through the pains and costs of migrating to another provider as your business expands in the future. This is to ensure customers can easily find the button when evaluating payment options on your site.

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Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

User Pilot

Foster a sense of community among users for support and belonging. Cultivate a customer-centric culture from leadership down. When customers feel that a product meets their specific requirements and delivers value , they are more likely to continue using the service, upgrade their subscriptions, and recommend it to others.

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Best Free Website Builders

Neil Patel

Do you want to start a blog to share your extensive knowledge and thought leadership with the world? Tutorials and technical support: Do they have a robust support options where you can find answers or get a timely response from the company? Or do you prefer writing in HTML and coding the site yourself?

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Should Customer Success Report into the CRO or the CEO?

Kellblog

Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along. The first complication was expansion ARR (annual recurring revenue). All basically the same thing.

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8 BIG RYG Speakers to Follow on Twitter

ChurnZero

Previously Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. Over the years h e has developed a methodology for building, scaling and operating customer-centered organizations through various functional leadership roles.

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How to Become a Customer Support Specialist [+Tools and Resources]

User Pilot

Create Support Documentation : Develop and update support materials such as FAQs, user guides, and troubleshooting documents to assist customers in finding solutions independently. Progress by gaining advanced certifications, developing leadership skills, and demonstrating success in problem resolution.