Leadership Sales Recruiting Technical Support 
SaaStr
AUGUST 5, 2019
And this is the moment of reckoning that you get to as a SaaS company is that a sale is not the end. You can be very happy when you sell someone, you can exalt, you can have the high fives, but a sale is really the beginning. First off, the land, this is your typical initial sale. That’s really what they’re buying.
ChurnZero
JANUARY 26, 2021
The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Next are the day-to-day leadership contacts. Sofia Varga, Director of Recruiting.
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Kellblog
MARCH 13, 2020
In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. If someone was particularly good, particularly senior, or particularly hard to recruit you might call them CRO. Chief revenue officer meant chief sales officer meant VP of Sales. Frank, the head of Sales, had a $1B number.
User Pilot
JULY 28, 2024
Customer satisfaction and loyalty – A CX manager is responsible for identifying ways to eliminate friction from the user journey, improve satisfaction levels, and build a community of loyal brand advocates. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams.
SmartKarrot
JUNE 22, 2022
Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Measure and improve customer success KPIs.
SmartKarrot
MAY 17, 2023
By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.
SmartKarrot
MARCH 14, 2022
Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Coach and develop team members with a hands-on approach.
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