Intercom, Inc.

NOVEMBER 9, 2022

First published in 1997, the bestseller has influenced several generations of entrepreneurs, startup founders, and tech enthusiasts. And that opens the space for newer, faster, agile startups to serve those neglected customers, gain traction, and challenge the bigger businesses. It’s kind of a modern-day cautionary tale.

Innovation 226

Innovation Scale Startup Government 226

Sales Hacker

DECEMBER 13, 2024

Kustomer, a SaaS startup navigating leadership changes, unexpectedly handed him the reins to both sales and customer experience/success. The unified strategy isnt without challenges: Single point of failure: Concentrating leadership in one person introduces risk, particularly if that leader leaves. But, it doesnt always work.

Scale 109

Scale Sales Hiring Acquisition Customer Success 109

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

APRIL 30, 2024

Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others.

Management 105

Management Underperforming Technical Team Innovation Consulting 105

User Pilot

JULY 17, 2023

Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. A product team structure is how a business organizes the product team to best support software development.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This can be a useful option for startups or small businesses that may not have the resources to hire a full-time CTO or may not need one on a permanent basis.

Fractional CTO 52

Fractional CTO CTO Hire Part-Time CTO CTO 52

Buffer Resources

JUNE 13, 2024

In my time helping everyone from startups to corporate clients achieve growth through strategic content marketing and SEO, I’ve seen a lot of content. So we crafted the content as thought leadership with a somewhat contrarian twist, to spark dialogue and website visits. How do I know? 

Strategy 129

Strategy Social Media Development Team Review Software Review 129

FastSpring

DECEMBER 21, 2020

My first job in tech was in 1998 as a software developer. In about 2002, I got into more of a leadership position for satellite offices of larger companies. Given that I was running a startup for the last two and a half years, I don’t have many hobbies. How long have you been working in the SaaS/Tech industry?

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

Intercom, Inc.

JULY 18, 2019

A lot of these businesses are 100 years old or 50 years old, and they’re really having to transition these old processes and old pieces of software into cloud products that are very, very large-scale in comparison to what even some of the largest startups have built. Because who builds that software? Developers.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

User Pilot

JUNE 26, 2024

Senior product owner and beyond : At this point, you can assume leadership roles in product strategy and vision, work closely with executive leadership to align product goals with business objectives, drive innovation and long-term product planning, and act as a thought leader in product management practices within the organization.

Software Review 52

Software Review Software Point of Sale Scale 52

Point Nine Land

APRIL 21, 2021

5 Lessons learned from growing a PM team in a hyper-growth startup Starting to feel the pain of not having product managers? There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Intro Hi, my name is Victor. How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. At early-stage startups, every hire viscerally contributes to the company vibe—and that can either accelerate or slow down growth.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

User Pilot

AUGUST 19, 2024

TL;DR This is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

JUNE 12, 2024

TL;DR A software product owner is an IT professional tasked to prioritize features , create and maintain product backlog, and work with a Scrum team throughout the product development cycle. They manage software development teams by correctly interpreting the product manager’s vision into actionable tasks.

Software Review 52

Software Review Software Systems Review Software Development 52

Andreessen Horowitz

APRIL 30, 2024

I started just with regular software development, doing software of different kinds. I had my own startup, but then really it was the internet that changed everything. So, we developed this leadership talent for engineers, the first of which is build with purpose. And then I started selling.

Development 109

Development Technical Review AWS AI 109

User Pilot

AUGUST 30, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Leadership 52

Leadership Scale Interviewing Compensation 52

SaaStr

AUGUST 29, 2019

They’re, this is from the smallest of the startups to the largest of the corporations. I still try to keep that high velocity startup culture, but I do know that we don’t pivot, move and adjust as fast as when we were a 10 people company. And so there are a lot of other companies that are going after the same market.

Sales Hiring 125

Sales Hiring Scale Outsourcing Services Scaling 125

User Pilot

AUGUST 28, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company. A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 17, 2024

Making Things Happen: Mastering Project Management” by Scott Berkun : Focused on the practical aspects of project management that are applicable to product operations, this book offers insightful tips on leadership and dealing with day-to-day challenges.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

AUGUST 28, 2024

TL;DR A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products, playing a crucial role in defining the product strategy, setting the product vision , and ensuring the successful execution of product initiatives. Let’s dive in!

Leadership 52

Leadership Scale Interviewing Market Research 52

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And often more difficult for startups to create at scale because they tend to be expensive and you may not actually have the audience that you can pull into a room directly.

Scale 142

Scale Scaling Engagement Development 142

User Pilot

AUGUST 28, 2024

Develop strong analytical skills, leadership qualities, and the ability to persuade stakeholders. Moving into a director role requires extensive experience and success in product management, a strong understanding of the industry, and exceptional leadership skills.

Scale 52

Scale Leadership Healthcare Trends 52

Teamgate

NOVEMBER 21, 2018

You’re a mentor at Startup Wise Guys , a European B2B startup accelerator. What is your advice for startups on how to find a mentor and how to grab their interest? Generally, people from startups don’t hesitate to approach other people. Especially startups! In general, the need to move forward will be required.

Scale 68

Scale Interviewing Technical Review B2B 68

User Pilot

AUGUST 25, 2024

Develop strong analytical skills, leadership qualities, and the ability to persuade stakeholders. Moving into a director role requires extensive experience and success in product management, a strong understanding of the industry, and exceptional leadership skills.

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

AUGUST 19, 2024

To advance, demonstrate your leadership abilities, strengthen your relationships with development and design teams, and contribute meaningfully to broader product strategy discussions within the company. Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks.

Market Research 52

Market Research Interviewing Onboarding Trends 52

Point Nine Land

OCTOBER 22, 2019

Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. The two were looking to launch a startup together. Up until this point, Jack and Rian had been dividing up all the tasks between them, including software development, sales, and customer service.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think it’s a really staggering stat.

Cloud 113

Cloud Scale AWS Machine Learning 113

Valuize Consulting

JUNE 10, 2020

Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis. Full buy-in from your executive leadership is also a must.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

How SaaS Works

OCTOBER 7, 2019

Introduction The software-as-a-service business model appeals to companies of all sizes from tiny startups to massive Fortune 500 companies. That startup you read about on Techcrunch raised all of that money because of speculative growth. Same goes for your software engineers, support specialists, marketers, and leadership.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

SmartKarrot

AUGUST 5, 2021

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. Like what you are reading?

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Intercom, Inc.

AUGUST 15, 2019

In companies without a design DNA , Jeff recommends creating an “in-house startup,” where a small design team innovates around a challenge and proves its worth by positively impacting customers. We miss the startup days when we could just make decisions more quickly, and we could react in a more nimble fashion’”.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. Jeff : Yeah, I saw one.

Scale 301

Scale Underperforming Technical Team Engineering Wireless 301

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. How easy is travel?

Education 125

Education Sales Hiring Technical Review Underperforming Technical Team 125

FastSpring

MARCH 27, 2023

We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. That’s really when it got us thinking about that.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

MAY 7, 2019

” I booked a one-way ticket here, showed up, realized I had no idea what the hell I was doing, so I figured I should work at a startup before starting my own thing. Atrium is a law firm for startups. So I wanted to solve some of the problems that I saw in legal for technology companies and startups. Alyson F.:

Scale 120

Scale Scaling Sales Hiring Underperforming Technical Team 120

SaaStr

FEBRUARY 21, 2025

Leadership Style As CEO, Couremanche was known for fostering a strong company culture. Company Growth and IPO Under his leadership, Procore grew from a small startup to a major player in construction technology. The company started in a small office above a Santa Barbara surf shop. And more about Procore: 1.

Construction 242

Construction Education Leadership Company Culture 242