Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. And it’s really thinking about the quality of the code in that area. But the work is still there, it still needs to happen.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

MARCH 12, 2025

About Dave Kellogg Dave Kellogg brings a rare combination of marketing and executive leadership experience to his analysis of SaaS businesses. Then one day, while reviewing your P&L, you had a moment of clarity (or perhaps shock): you’re spending twice as much on sales and marketing as you are on R&D.

Sales Hiring 207

Sales Hiring Marketing Technical Review Underperforming Technical Team 207

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation.

Software Delivery 223

Software Delivery Software Review Software Systems Review 223

SaaStr

JANUARY 24, 2022

With that, I asked my first controller at my first start-up, Anita Kutlesa, who has since gone on to be CFO at several SaaS and software companies, from Pipedrive to Coverity and more, to share her suggestions and learnings: … The Top 10 Important Finance Mistakes First Time Founders Make. Anita Kutlesa. But don’t.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Technical Review Interviewing 166

SaaStr

AUGUST 22, 2022

Yet perhaps a less obvious piece of leadership is building an ethical framework for your company. . Dash explains ethical passivity this way: “It’s definitely a moment to raise the bar, and if you’re passive –– you know, an absence of leadership doesn’t mean no one will lead.”. Key Takeaways on How to Lead Ethically.

Social Media 285

Social Media Software Review Leadership Acquisition 285

Sales Hacker

NOVEMBER 29, 2024

It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. The misconception and three focus areas We are called GTMfund because we support companies with all things go-to-market, not because we invest in GTM software. We do invest in GTM software, but not that frequently.

Investment 113

Investment Technical Review Development Team Review Scale 113

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

SEPTEMBER 10, 2020

But you have to do more diligence to believe it’s not a stretch too far. If they didn’t … For your prospective VP of Product, did her top 2 hires ship amazing software? Because sometimes, these VPs That Can’t Hire are super smart, super engaging, and super competent. You may really like these candidates.

Part-Time VPE 352

Part-Time VPE Sales Hiring CTO Hire Sales Recruiting 352

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. BPM software helps organizations of all sizes streamline operations and minimize waste. If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. The main reason for the pullback was due to the external shock of hiking interest rates. What does this mean for Cloud companies? Let’s find out.

Cloud 311

Cloud Payments Software Review Payment Solutions 311

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 259

Software Review Scale Technical Review SaaS 259

SaaStr

MARCH 3, 2022

G2 is the largest and most trusted software marketplace, helping 60 million people every year make smarter software decisions based on authentic peer reviews. Zoho offers beautifully smart software to help you grow your business. At OnBoard , we believe board meetings should be informed, effective, and uncomplicated.

Payments 49

Payments Payment Solutions Sales Recruiting Onboarding 49

SaaStr

JULY 3, 2020

Salesforce is the most successful cloud software company, and so it’s worth, I think, learning from the things that they’ve done. Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh.

Software Review 269

Software Review Scale Systems Review Startup 269

SaaStr

AUGUST 12, 2020

Salesforce is the most successful cloud software company, and so it’s worth I think learning from the things that they’ve done. Then, the final thing I like to do as part of the finance calendar is make snap board meetings, because you want the board to review the information while it’s still fresh.

Startup 299

Startup Software Review Scale Systems Review 299

SaaStr

NOVEMBER 19, 2020

But the burdens of recruiting beyond a pizza box or two, of creating thoughtful deployment processes, of maintaining legacy code, of code reviews, of putting together a DevOps team and a SecOps team and strategy and more … it’s too much. And this VPE role often involves zero code commits.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Communication : When needed, communication with customers, support, sales and leadership can occur.

Scale 215

Scale Technical Review Management Software Review 215

Sales Hacker

NOVEMBER 8, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. External value beyond the product Building loyalty means going beyond functional benefits.

Scale 113

Scale Sales Recruiting Sales Hiring AI Search 113

SaaStr

JANUARY 15, 2021

Maybe you think developers are weird beasts that type on a keyboard pushing out code, and then as soon as they become indispensable, they quit. At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. You may ask, “When can we ship this?” 6 Put the pieces within the puzzle.

Sales Recruiting 243

Sales Recruiting Development Software Review Management 243

Sales Hacker

OCTOBER 18, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. He is an active leader in multiple GTM communities.

Sales Recruiting 109

Sales Recruiting Software Review Scale AI 109

Neil Patel

SEPTEMBER 12, 2020

Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. Typically, you need a place where you can showcase your talent.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaStr

MAY 23, 2024

I see good SaaS businesses that get stuck in a technology architecture and solutions that are driven to obsolescence due to technical advancements in other areas. With leadership stemming from a strong operating pedigree, we have built an organization that functions more like an operating company than perhaps a typical fund.

Technical Review 299

Technical Review Management Investment AI 299

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

Intercom, Inc.

JUNE 3, 2019

And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team. The result is that performance reviews can be hard to do well, consistently, across multiple managers. Leadership behaviors.

Management 208

Management Software Review Leadership Communication 208

Sales Hacker

NOVEMBER 23, 2020

Finish strong with deal reviews. Holding effective deal reviews is one way you can play an active role in helping your team achieve a strong finish to the year. And while deal reviews are always key, they are especially important for navigating today’s complex sales environment. Coordinate with cross-functional teams.

Software Review 131

Software Review Leadership Sales Strategy 131

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

APRIL 14, 2020

Only 27% of vendors report using a software tool to aid in creating, editing, sending, or tracking their sales docs. We hypothesize that because buyers have more power than ever with search engines, review sites, influencers, and video content ?they Executive Leadership – 43%. people a seller needs to get consensus from.

Technical Review 318

Technical Review Marketplace as a Service Construction Software Review 318

Sales Hacker

AUGUST 20, 2024

Matt has 25 years of experience in the software industry, most recently leading a $700 million business at Infor. Prior to that, he held senior leadership positions at SAP and Oracle, driving incredible results across the board. Your deal is almost closed, and all that’s left is the security review.

Sales Recruiting 123

Sales Recruiting Software Review Software Sales 123

SaaStr

AUGUST 24, 2022

When software startups are in their early stages, most rely on their ARR as their primary indicator of success. Strategically review these networks, and map your prioritized ICP with your partners’ networks. Provide content templates, track activities, review performance, and share progress regularly. Bring in the right people.

Revenue 246

Revenue Software Review Leadership Branding 246

Intercom, Inc.

SEPTEMBER 24, 2019

Behaviors are assessed based on your ability to successfully work with others and on your demonstration of leadership in your role. Leadership can be demonstrated through: Project leadership: For instance, conceptualizing and realizing new and innovative product ideas. Performance is measured on two axes: behavior and results.

Traceability 222

Traceability Leadership Software Review Innovation 222

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

Software Review 103

Software Review Software Leadership Customer Success 103

SaaStr

AUGUST 13, 2024

The best engineers and CTOs build and release better software faster than the competition. Doing founder diligence on VCs is surprisingly hard, but investors are kind of like hiring VPs. When you have something – a million in revenue or a 100 customers – it’s not all about the competition, feature gaps, and funding.

Sales Hiring 311

Sales Hiring Part-Time VPE Venture Capital Fractional VPE 311

Intercom, Inc.

OCTOBER 5, 2022

Lara Hogan is an author, public speaker, and coach on management and leadership. And even these very, very experienced leadership rooms are mind blown by the idea that maybe offering their advice or perspective is not the most helpful thing for somebody. Leadership hats. And the book was born. ” Lara: Absolutely.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

NOVEMBER 8, 2022

As someone who grew Snowflake by 300% in the previous two years with a 0% turnover, you’ll want to hear his tactical strategies for those in leadership roles. . Employee retention has been a hot topic over the last couple of years, with many companies struggling to keep talent due to the Great Resignation. .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

SaaStr

MARCH 1, 2023

For example, you could say, “I haven’t cracked the code yet.” Give credit where it’s due. Once you accept this and look for answers, you’ll grow. It’s not easy to admit you don’t know something to your customers, staff, or board, so consider how you communicate it. Moreover, you’ll be asked for more in this phase.

Scale 277

Scale Scaling Government Software Review 277