Neil Patel

SEPTEMBER 8, 2020

Google’s product support is available to help you by giving you access to relevant advice and a range of resources, including Google Ads Recommendations and Google Ads Help Center. With Google Connect, you can display your thought leadership and host co-branded events. Expanded Reach. Business Acceleration. Sales Partner.

Merchant Services 29

Merchant Services Technical Advisors Advertising Systems Review 29

User Pilot

MAY 8, 2024

Foster a sense of community among users for support and belonging. Cultivate a customer-centric culture from leadership down. Support : timely and effective help and assistance, including customer service , technical support, and resources for troubleshooting.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Next are the day-to-day leadership contacts. Joint Success Planning can help you help your stakeholders look like rock stars inside of their companies and in front of leadership.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Kellblog

JUNE 2, 2019

” Hence, high-technology markets have strong increasing returns on market leadership. Somehow, before the product evaluation cage-fight even begins, Oracle gets to walk in with a 40% advantage — brought to them by their corporate marketing department, and which is all about market leadership. Less project risk.

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

Neil Patel

DECEMBER 12, 2020

Do you want to start a blog to share your extensive knowledge and thought leadership with the world? Tutorials and technical support: Do they have a robust support options where you can find answers or get a timely response from the company? Or do you prefer writing in HTML and coding the site yourself?

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

SaaStr

AUGUST 5, 2019

You know when there’s a problem and your tech support, even though it’s 24/7 and you’ve got emails and phone calls, it doesn’t solve the problem. They want to call the leadership of the company. Who are they going to call? I’ll give you a great example. It’s a lot of little things coming together.

Sales Recruiting 203

Sales Recruiting Construction Scale SaaS 203

Stax

JANUARY 28, 2025

Scalable technology: the provider must be able to support high-volume transactions so you wont need to go through the pains and costs of migrating to another provider as your business expands in the future. You can also offer discounts or bonus points to incentivize your customers to try out the new feature.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Sales Hacker

JUNE 14, 2018

When you select the low-cost option, you sacrifice expertise, leadership, and the ability to execute. Questions to consider during the selection process: How well does the provider drive thought leadership and creativity during the proposal process? Find a true sales firm. 1) Do Place More Emphasis On Capabilities Than Cost.

Outsourcing Services 82

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 82

ChurnZero

AUGUST 25, 2020

Previously Jay founded Customer Imperative, a consultancy focused on B2B SaaS, which eventually developed the Gain Grow Retain customer success leadership community. Over the years h e has developed a methodology for building, scaling and operating customer-centered organizations through various functional leadership roles.

Scale 69

Scale Technical Review Venture Capital Software Review 69

FastSpring

SEPTEMBER 16, 2022

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

JULY 28, 2024

Cross-functional collaboration and leadership – CX managers work in a cross-functional environment where they lead a team of professionals from different departments. Issue resolution : Work with technical support and product development teams to address and resolve customer issues promptly and effectively.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

AUGUST 31, 2024

Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary. Starting from a junior role, individuals can progress through various levels of responsibility and leadership, eventually reaching executive positions within the field.

Technical Review 52

Technical Review Scale Telecommunications Software Review 52

Neil Patel

MAY 4, 2021

With simple, global access to organizational data, marketers can create benchmarking reports to gather data on financials, turnover, and leadership efforts and back everything up with percentile breakdowns. Most DaaS providers offer technical support solutions that alleviate this management from the business side.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

Kellblog

MARCH 13, 2020

Customer success is more focused on adoption and technical support. For example: Hunter-only. Sales does everything, new customer acquisition, both types of expansion, and even works on renewals. Hunter/farmer. Sales does new customer acquisition and non-incidental expansion and Customer Success does renewals and incidental expansion.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

User Pilot

AUGUST 25, 2024

Director of Product Management : Lead the product management team, set product strategy , and work with executive leadership. How to become a product support specialist? To become a product support specialist, start by obtaining a bachelor’s degree in computer science, information technology, or a related field.

Technical Support 52

Technical Support Customer Support Onboarding Trends 52

User Pilot

JULY 20, 2024

Experience and skill building : Start in a related field : Look for entry-level positions in Learning and Development, Customer Success, or Technical Support. Technical proficiency : Depending on the product’s complexity, familiarity with relevant technologies or coding languages might be necessary.

Scale 52

Scale Education Onboarding Technical Support 52

User Pilot

AUGUST 27, 2024

Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary. Starting from a junior role, individuals can progress through various levels of responsibility and leadership, eventually reaching executive positions within the field.

Technical Review 52

Technical Review Software Review Scale Education 52

User Pilot

AUGUST 27, 2024

Progress by gaining advanced certifications, developing leadership skills, and demonstrating success in problem resolution. Senior Customer Support Specialist : Duties encompass resolving complex issues, leading training initiatives, analyzing support metrics, and mentoring the team. How to become a customer support specialist?

Customer Support 52

Customer Support Social Media Scale Education 52

Sales Hacker

AUGUST 1, 2018

stars and complaints about leadership issues. For that reason, they invest heavily in a technical support team that monitors the network for issues 24/7. The service itself is solid, though, especially since the release of MiCloud Edge. Mitel is not BBB accredited. The company has a fairly low Glassdoor rating, with 2.4

Technical Review 68

Technical Review Scale Systems Review Software Review 68

BetterCloud

JULY 30, 2018

“The customer service, the technical support, the [expert advisory] teams who come and actually help us build these automated workflows — that’s huge! All that information helps improve your team, but it also helps leadership get deeper insight into IT’s achievements and value. And it’s a great tool.”

Cloud 40

Cloud Artificial Intelligence Machine Learning Government 40

User Pilot

AUGUST 30, 2024

Progression involves focusing on leadership, strategic planning, and improving onboarding processes for better customer outcomes. Each role requires a mix of customer-centric skills, product knowledge, and strategic thinking, with progression often involving increased responsibility, leadership, and influence within the company.

Onboarding 52

Onboarding Management Scale Data Analysis 52

BetterCloud

APRIL 22, 2020

Often, this means talking to other teams like security, legal, HR, and executive leadership to get their input and requirements. The customer service, the technical support, the [Expert Advisory] teams who come and actually help us build these automated workflows—that’s huge! For your line of business apps?

compliance 52

compliance Technical Review Headcount Onboarding 52

User Pilot

AUGUST 28, 2024

Progression involves focusing on leadership, strategic planning, and improving onboarding processes for better customer outcomes. Each role requires a mix of customer-centric skills, product knowledge, and strategic thinking, with progression often involving increased responsibility, leadership, and influence within the company.

Onboarding 52

Onboarding Management Scale Data Analysis 52

User Pilot

AUGUST 25, 2024

Customer Onboarding Manager (5-7 years) : In this leadership role, you’ll oversee a team of onboarding coordinators, develop and implement onboarding strategies , and measure the success of onboarding programs. You’ll also work closely with other departments to ensure a seamless customer experience.

Onboarding 52

Onboarding Software Review Technical Review Interviewing 52

SmartKarrot

MAY 17, 2023

By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. This includes conducting a root cause analysis on problems. Guiding clients through mCase’s features, benefits, and features.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

TriTuns

MARCH 11, 2019

They realize they need to do more than just evaluate the technical fit of the application. Instead, they need to evaluate the overall vendor solution – the software, implementation team, technical support, and customer success services – to determine which one is the overall best investment.

Software 40

Software Sales SaaS Technical Support 40

SmartKarrot

JULY 13, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Impart technical leadership & direction on all aspects of New Relic’s products & services. Track accounts to identify churn risk and work proactively to eliminate that risk.

Customer Success 3

Customer Success Sales Hiring Scale Leadership 3

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

TriTuns

MARCH 11, 2019

They know they need to do more than evaluate the technical fit of the application. Instead, they need to assess the overall vendor solution – the software, implementation team, technical support, and customer success services – to determine which one is the overall best investment.

Software 40

Software Sales SaaS Technical Support 40

TriTuns

MARCH 11, 2019

They realize they need to do more than just evaluate the technical fit of the application. Instead, they need to evaluate the overall vendor solution – the software, implementation team, technical support, and customer success services – to determine which one is the overall best investment.

Software 40

Software Sales SaaS Technical Support 40

SmartKarrot

JUNE 22, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Serve as the primary interface to manage and resolve any critical situations with the help of the Technical Support team. Measure and improve customer success KPIs.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

AUGUST 3, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Impart technical leadership and direction on all aspects of HeadSpin’s products and services. Grow and manage a team with impact in mind, seeking to maximize ROI and value for customers.

Customer Success 19

Customer Success Sales Hiring Technical Support Leadership 19

SmartKarrot

JUNE 21, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Impart technical leadership & direction on all aspects of New Relic’s products & services. Track accounts to identify churn risk and work proactively to eliminate that risk.

Customer Success 3

Customer Success Sales Recruiting Technical Review Enterprise 3

SmartKarrot

MARCH 20, 2023

Inform the leadership on the plans for remediating at-risk customers. answering incoming calls from clients for general inquiries, troubleshooting, and technical support via multiple channels. In charge of a group of Customer Success Managers. Make sure the CSM team reaches its goals by expanding and renewing.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. serve as a point of contact for difficulties, and give the team direction and leadership.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

DECEMBER 14, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Jarvis Elliott As a Head of Customer Success, you will work with the C-suite/leadership team to develop a Customer Journey. Work with the Customer Support leader to build a successful support function that works hand-in-hand with the Success team.

Customer Success 19

Customer Success Technical Review Scale Systems Review 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success SMB Technical Support Education 19