Sales Hacker

MARCH 18, 2020

Informed and actionable business decisions now happen easily, thanks to artificial intelligence (AI) and machine learning (ML). A recent study by Harvard Business Review shows that sales teams that adopt AI and machine learning are seeing: 50% increase in leads and appointments. AI and Machine Learning: What Do They Mean?

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Artificial Intelligence Machine Learning Scale AI 122

Sales Hacker

FEBRUARY 7, 2025

SaaS pricing isn’t static – it’s a living strategy that grows with your company. From your first paying customers to enterprise domination, here’s how successful SaaS companies level up their pricing game to maximize growth and profitability at every turn.

Pricing 112

Pricing Scale SaaS Technical Review 112

Clouded Judgement

JULY 16, 2024

With embedded applied AI and machine learning technologies built specifically for Finance, our platform automates and streamlines workflows, accelerates analysis and improves forecast accuracy, equipping the Office of the CFO to report on, predict and guide business performance.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Tom Tunguz

JANUARY 3, 2018

Several landscape altering SaaS acquisitions will come to fruition because of cash availability from repatriation and because there are enough public SaaS companies at scale to add material revenue and market cap to buyers. Machine learning fades as a buzzword. Apple could repatriate $252B, Cisco $65B, Google $55B.

SaaS Payments 203

SaaS Payments Scale Blockchain Machine Learning 203

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Key Takeaway The achievement of any SaaS organization is dependent on its capacity to form significant connections with customers.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

APRIL 13, 2025

In the world of SaaS, conventional wisdom has long dictated that focus is paramount. The narrow approach has been picked over fifteen years ago, you could start a SaaS company in any vertical and likely succeed by being first. For SaaS founders, Conrad’s message challenges the bedrock principle of focus.

Startup 162

Startup Sales Hiring Underperforming Technical Team Cloud 162

Tom Tunguz

JANUARY 23, 2023

Machine Learning is a Secular Platform Change & a Growth Driver for Software The age of AI is upon us, and Microsoft is powering it. Machine learning shines as the one bright spot amidst declining growth. I don’t think we’re going to take two years to optimize. Massive software vendors are indexes of buyer behavior.

Azure 256

Azure Underperforming Technical Team Machine Learning Artificial Intelligence 256

Tom Tunguz

JANUARY 26, 2017

In 2010, classic SaaS was booming, the benefits of a subscription model were finally becoming clear to the public markets and the mass-market. In other words, if machine learning startups raised the same amount of money in 2016 is 2010, the chart would show a value of 1. Cybersecurity investments are classic hockey stick.

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Startup Software Machine Learning Artificial Intelligence 255

SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. The Evolution of Language For SaaS Business. After all, it wasn’t so long ago that SaaS metrics gained respect and popularity in the industry.

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Metrics Machine Learning Artificial Intelligence Technical Review 277

Tom Tunguz

OCTOBER 21, 2017

Last week, I participated in two discussions about the changes in the SaaS world. The level of competition in many core SaaS segments is intense. The SaaS era is about 20 years old. Over that 20 year period, annual SaaS investment has increased 20x, peaking in 2014 at $7B. The table stakes in SaaS are rising.

Venture Capital 189

Venture Capital SaaS Machine Learning Artificial Intelligence 189

Tom Tunguz

AUGUST 22, 2017

A founder asked me if we had reached the point that SaaS is commodified. “Can you build a venture scale SaaS company anymore?” First, the technology barriers to starting a SaaS company continue to fall. Next-generation machine learning tools are also available by API and improving all the time.

Scale 189

Scale SaaS Venture Capital Artificial Intelligence 189

Tom Tunguz

SEPTEMBER 26, 2022

It’s quite possible that data products have created more market cap than any other subsegment of SaaS in the last five years. Look no further than the massive companies pushing the public & the private market forward: Snowflake, Databricks, Amazon, Azure, Google Cloud.

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Data Azure Machine Learning Artificial Intelligence 281

SaaStock

MARCH 26, 2019

As we have showcased in previous pieces, there are many reasons to be excited about the Latin American SaaS ecosystem. Not only is the region producing superstar SaaS contenders, but the interest from local and international VCs is increasing. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

SaaStr

APRIL 12, 2023

Generative AI has taken the world by storm, and VCs and SaaS founders are looking at new opportunities it can bring. Why AI Matters to VCs Over the last decade, each type of machine learning has developed and grown, with generative AI becoming the most recent. SaaStr Workshop Wednesdays are LIVE every Wednesday.

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Generative AI AI Machine Learning Artificial Intelligence 242

Tom Tunguz

AUGUST 25, 2018

We have reached a point in SaaS where a small fraction of an incumbent is a billion-dollar company. Mobile, machine learning, blockchain. ServiceNow is worth $34B and Workday is worth $33B. 3% of $33-34B is $1B. Atlassian is worth $20.5B. 5% of $20.5B Why am I doing all this simple math you might ask? 1% is not that much.

Revenue 275

Revenue Blockchain Machine Learning Artificial Intelligence 275

SaaS Metrics

SEPTEMBER 2, 2024

With machine learning revolutionizing SaaS analytics, what challenges will you face in integration and how can overcoming them reshape your data strategy? The post The Role of Machine Learning in SaaS Analytics first appeared on SaaS Metrics.

Machine Learning 52

Machine Learning Artificial Intelligence SaaS Metrics 52

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Who’s here on a CEO or more on a business hat SaaS?

Cloud 173

Cloud Scale Trends Machine Learning 173

Tom Tunguz

MAY 19, 2018

New machine-learning APIs transcribe speech, categorize text, recognize images, translate words, and predict. Today’s SaaS interfaces are nearly identical to their older brothers: databases with web forms on top. These technologies fomented a movement that has changed software engineering: devops. Ambient computing.

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DevOps as a Service Blockchain Machine Learning Artificial Intelligence 253

SaaStr

MARCH 2, 2023

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Embed white-labeled dashboards in your SaaS application or portal. With predictive machine learning, we help growth teams take the guesswork out of their day-to-day – and focus on spending their time where it matters.

Scale 264

Scale Technical Review Software Review Artificial Intelligence 264

SaaStr

NOVEMBER 12, 2022

I’ve had the privilege to invest one way or another in about 35 SaaS companies, both as a VC and as angel. It’s a pretty solid group and I’ve learned a lot from it. Let me make a list, of at least 10 Risks Different SaaS VCs Do and Do Not Like To Take. Most won't ever be discussed or end up public.

Scale 344

Scale Sales Recruiting Artificial Intelligence Machine Learning 344

Tom Tunguz

DECEMBER 19, 2023

With hundreds of billions of dry powder, plenty of healthy cash flows generated by SaaS publics, & the leverage of the inevitable shareholder lawsuit if a board rebuffs the 30% premium of a tender offer, private equity becomes the dominant M&A option in dollar terms for 2023. Company Valuation Qualtrics 12.5 Coupa 8 New Relic 6.5

Machine Learning 235

Machine Learning Artificial Intelligence Startup Acquisition 235

Tom Tunguz

NOVEMBER 17, 2022

Builders are re-architecting SaaS applications atop data warehouses to join data across domains in a wave that will transform software. Machine learning has become table stakes for modern software companies - users expect apps to anticipate their needs & businesses rely on it for competitive advantage.

Venture Capital 221

Venture Capital Machine Learning Artificial Intelligence Innovation 221

SaaStr

DECEMBER 8, 2023

At SaaStr Annual , he was joined by Jordan Tigani, Founder and CEO of Mother Duck Maggie Hott, GTM at OpenAI , and Sharon Zhou, Co-Founder and CEO of Lamini to discuss the new architecture for building Software-as-a-Service applications with data and machine learning at their core.

Artificial Intelligence 314

Artificial Intelligence AI ChatGPT Software Engineering 314

Tom Tunguz

SEPTEMBER 7, 2023

Words like SaaS might be SAS the software company, SaaS like Software as a Service, or sass, meaning someone who is cheeky or rude. In addition, many of the core machine learning libraries have not yet rewritten natively for Apple. The context matters to disambiguate. The big question is how to deploy them.

Machine Learning 216

Machine Learning Artificial Intelligence Cloud Benchmarks 216

SaaStr

MAY 4, 2022

Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell. These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. What makes a SaaS business so hard? Know your business’ financials and ?optimize

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Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

MARCH 5, 2021

Flock Safety is a hardware-enabled SaaS company dedicated to stopping crime. The tech involves cameras and devices that detect evidence, decode it with machine learning and deliver it into the right hands. Here are some things to remember when you think about scaling your next big SaaS company.

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Sales Recruiting Sales Hiring Scale Sales 260

SaaStr

MARCH 19, 2021

Usage-based pricing models is a trend that we’ve seen more and more, but whereas five years ago, a lot of the traditional go-to-market motion focused on a SaaS license or annual enterprise sale, there’s a lot of new ways that Cloud companies are leveraging usage-based pricing to drive up net-dollar retention and gross retention.

Cloud 285

Cloud Scale Payment Methods Payment Solutions 285

Intercom, Inc.

MAY 20, 2021

In this period, I’ve been fortunate enough to chat to a really wide range of interesting people from across the world of tech, SaaS, and beyond. When we released Resolution Bot early last year, we recorded this fascinating conversation between our co-founder Ciaran Lee and our Director of Machine Learning, Fergal Reid.

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Machine Learning Artificial Intelligence Innovation Interviewing 211

Tom Tunguz

DECEMBER 18, 2018

Multiples of SaaS companies have remained at relative highs: still trading at 8x forward as of today, which is 45% above historical averages. Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. SaaS fundraising remained strong. Machine learning fades as a buzzword.

Blockchain 208

Blockchain Technical Review Artificial Intelligence Machine Learning 208

Tom Tunguz

DECEMBER 28, 2021

2021 marked the second year of COVID and like other crises, the pandemic accelerated change, especially in technology pushing many technologies like SaaS, video conferencing, crypto/web3 deeper into the Perez deployment cycle. GTP-3 and BERT are massive machine learning systems called neural nets.

Scale 275

Scale Blockchain Banking Artificial Intelligence 275

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

How To Buy Saas

MARCH 18, 2025

However, advanced SaaS solutions have opened up new possibilities across distinct categories. In this blog, youll discover the significant benefits of SaaS tools and platforms for game developers, the latest SaaS tools, and different challenges and opportunities. In fact, you can rent SaaS tools and get started any day.

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Payment Solutions Payments SaaS Payments Artificial Intelligence 52

SaaStr

MAY 16, 2022

MaestroQA can trace its origins back to Prathipati’s professor at Penn State, who wrote a paper about using machine learning algorithms to analyze website data to predict certain actions. Result: Low pipeline generation. Lesson: Build a proactive strategy with Salesforce. Key takeaways.

Artificial Intelligence 246

Artificial Intelligence Machine Learning Interviewing Strategy 246

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Short on time? I started prototyping this for him. and “Why are they doing it?”

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

SaaStr

FEBRUARY 12, 2019

As a former M&A attorney and serial SaaS founder myself, I’ve experienced acquisitions from every point of view. What I’ve learned is that true due diligence requires more than a scan through boxes of contracts and reviewing the balance sheet. I could go on.

Acquisition 219

Acquisition Technical Review Artificial Intelligence Machine Learning 219

Tom Tunguz

OCTOBER 25, 2022

The second fork, the machine learning stack, is identical save for the outputs: model serving & model training. Large language machine learning models will change the role of data engineers. SaaS applications will use the CDW as a backend for both reading & writing.

Data 167

Data Machine Learning Artificial Intelligence Software Engineering 167

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Leverage predictive customer analytics and machine learning to boost customer retention.

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