SaaStr

APRIL 7, 2022

We took the series A, interesting enough, the first executive hired by, thanks to the sales coaching, actually was marketing. Growth for us is about massive scaling and hiring. It took us having a very … we had to go, we make an investment, hire the right person, ex-Barclays CIO. The technology is perfected.

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279

SaaStr

JUNE 14, 2023

We’ll explore key aspects such as building customer relationships based on trust and honest feedback, defining company culture amid rapid growth, and hiring strategies that prioritize team chemistry over expertise. Focusing on team chemistry while hiring people outside your field is significant. I hired nice crazy people.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Tom Tunguz

OCTOBER 28, 2012

Over the last six months, I’ve been delving deeply into R, linear regressions and machine learning. Part of the rationale has been to remember some of the concepts I learned in grad school studying signal processing. And many of the companies I work with are hiring data scientists. Support Vector Machine Visualized.

Sales Hiring 100

Sales Hiring Data Machine Learning Artificial Intelligence 100

SaaStr

DECEMBER 8, 2023

At SaaStr Annual , he was joined by Jordan Tigani, Founder and CEO of Mother Duck Maggie Hott, GTM at OpenAI , and Sharon Zhou, Co-Founder and CEO of Lamini to discuss the new architecture for building Software-as-a-Service applications with data and machine learning at their core. What about the GTM side? Personalization.

Artificial Intelligence 314

Artificial Intelligence AI ChatGPT Software Engineering 314

SaaStr

AUGUST 27, 2024

The channels include: Search Social Educational partnerships Conferences Influencers Outbound sales Keep reading to learn how each channel can help you grow and the tactical steps to implement them for your company. #1 The key learnings here are: Performance Max has gotten really good. That’s never fun.

Scale 290

Scale AI Search Sales Hiring Social Media 290

Tom Tunguz

APRIL 14, 2019

Since writing The AI Agency: A Novel GTM for Machine Learning Startups , I’ve been meeting many companies who operate this way. These startups use machine learning to disrupt an industry traditionally dominated by agencies: law, accounting, recruiting, translation, debt collection, marketing…the list is long.

AI 203

AI Sales Recruiting Underperforming Technical Team Machine Learning 203

Intercom, Inc.

FEBRUARY 28, 2018

A big part of why we are seeing this growth is that our customers have found that when they use Intercom to engage their website visitors, conversion rates and sales increase by more than 80%! That means we’ll be hiring 350 people over the next 18 months across our offices in San Francisco, Dublin, London, Chicago and Sydney.

Scale 195

Scale Sales Hiring CTO Engineering 195

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Sales Hacker

JULY 28, 2021

After spending many quarters creating sales forecasts, you should have the process down and deliver precision accuracy. Unfortunately, sales forecasting is not that straightforward. Fortunately, sales forecasting tools are available that can do a lot of the heavy lifting by using algorithms to create more accurate forecasts.

Forecasting 131

Forecasting Scale Sales Hiring Sales 131

OpenView Labs

APRIL 4, 2019

Recruiting technology can bring fresh hiring strategies to life. Diversity in hiring has become a priority for inclusivity-conscious companies. The concept of unconscious bias — learned behaviors and reinforced stereotypes that can unintentionally influence behavior — has been a barrier to entry for many people in the past.

Sales Hiring 65

Sales Hiring Sales Recruiting AI Search Artificial Intelligence 65

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Intercom, Inc.

NOVEMBER 28, 2018

As your sales organization grows, your tech stack almost always does too. But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Better tools, not more tools.

Scale 192

Scale Sales Hiring Sales AI Search 192

Sales Hacker

DECEMBER 17, 2024

Thats why HG Insights created The Next Generation of Sales AI report to calm the FOMO and help you bring AI to your GTM teams. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. Plus, an analysis of the top 75 trending sales AI tools. Youre not alone.

Scale 103

Scale Engineering Acquisition Scaling 103

Intercom, Inc.

OCTOBER 24, 2018

“There is more to scaling up than just machine learning and bots” A key part of our strategy revolves around automation, including our recently released Answer Bot , but there is more to scaling up than just machine learning and bots. Here’s a look at how we have managed it and how you can too.

Scale 178

Scale Customer Support Scaling Strategy 178

Neil Patel

NOVEMBER 3, 2021

You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling?

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. Each provides their perspective, lessons learned and pro tips along the way. So we decided to take you to know three specific topics which are hiring, culture and sales.

Sales Hiring 124

Sales Hiring Scale Sales Recruiting Company Culture 124

SaaStr

MAY 16, 2022

MaestroQA can trace its origins back to Prathipati’s professor at Penn State, who wrote a paper about using machine learning algorithms to analyze website data to predict certain actions. Result: Lower pipeline and sales growth and higher risk. Result: Low pipeline generation. Lesson: Build a proactive strategy with Salesforce.

Machine Learning 246

Machine Learning Artificial Intelligence Interviewing Strategy 246

Intercom, Inc.

DECEMBER 8, 2020

It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands. It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. Customer satisfaction.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk. The exchange of value.

Scale 162

Scale Payment Services Payment Methods Scaling 162

Neil Patel

DECEMBER 23, 2020

NLP vs. AI vs. Machine Learning. To a non-computer scientist, NLP sounds a lot like machine learning and AI. To understand their relationship, you need to understand a third term: deep learning. Deep learning is a subset of machine learning, applied specifically to large data sets.

Artificial Intelligence 145

Artificial Intelligence AI Search Scale Marketing 145

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Lessons on building machine learning. Short on time? and “Why are they doing it?”

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

Sales Hacker

DECEMBER 3, 2019

The Data-Driven Sales Manager. The average tenure of a sales VP these days is just 19 months, according to Xactly CEO Chris Cabrera, who expects that number to drop lower as businesses become increasingly data reliant. Here’s how he sees data changing sales management. They also hire more diversely.

Sales Enablement 112

Sales Enablement Artificial Intelligence Branding Sales Hiring 112

Sales Hacker

DECEMBER 21, 2017

What is Sales Operations? Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. But perhaps more than anything else, sales operations brings a system to selling. Technology.

Scale 107

Scale Sales Recruiting Sales Hiring Technical Review 107

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. But they are actually accompanying us in the sales cycle and it’s certainly something that’s accelerated our time-to-market but also our success as well. So the conversation is changing.

Cloud 173

Cloud Scale Trends Machine Learning 173

Intercom, Inc.

JULY 19, 2021

Teams that benefit: Sales, marketing. With messenger-based conversational support, you can use customizable bots and automation to seamlessly capture and learn qualifying information about your customer’s query upfront, before your support team even gets involved. Teams that benefit: Sales, marketing, customer success.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Intercom, Inc.

MAY 21, 2020

Ryan: For a long time, the only bit of real customer-facing automation we had was this thing called “article suggestions”, which was a bit of machine learning that basically read through what your customer was writing to you about. All of these numbers are approximate, but it’s around four heads that we didn’t have to hire.

Scale 221

Scale Sales Hiring Customer Support Headcount 221

Sales Enablement, SaaS and Growth

JANUARY 8, 2019

The chart below shows the sales technology landscape - there are over 800 vendors listed and 38 different categories. Source: Sales Hacker It’s fair to say that the sales enablement category has mirrored the impressive growth of the sales technology landscape as a whole (up and to the right). There’s a big unmet need.

Sales Enablement 112

Sales Enablement Technical Review Technology Scale 112

Sales Hacker

JUNE 16, 2021

If you could spend a day with sales teams from some of the most successful companies in the world, what would you see? Here’s my guess: you’d see a GTM organization working together like a well-oiled machine. They’re all on board – marketing, sales, product, customer success, and executive leaders. How do they do it?

Sales Enablement 122

Sales Enablement Scale Sales Hiring Technical Review 122

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Sales Hacker

SEPTEMBER 21, 2021

In this episode of the Sales Hacker Podcast, we have Paula Shannon , Chief Evangelist at Lilt , a machine learning company focused on language translation. Join us for an engaging conversation about language, sales, career success, and embracing cultural differences in leadership. Subscribe to the Sales Hacker Podcast.

Artificial Intelligence 105

Artificial Intelligence Sales Hiring Technical Review Machine Learning 105

Sales Hacker

AUGUST 4, 2023

Earlier this week, we announced that my new company, the GTMfund , has acquired my old company, Sales Hacker , from my…other old company, Outreach. I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup.

Scale 82

Scale Sales Hiring Sales Payments 82

Tom Tunguz

JULY 14, 2013

Characteristic 4: Efficient Sales Model. The company is able to recoup its cost of customer acquisition, be it online marketing or inside/outside sales, in less than a year. In SaaS, sales and marketing execution are critical to the success of the business. Not every company has ML expertise.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

Sales Enablement, SaaS and Growth

JUNE 26, 2018

Today, everyone working in and around sales and marketing knows that bots are hot, in vogue and quite simply, of the moment. In my role leading sales enablement at HubSpot in EMEA, we deliberately carve out time to think about ways to leverage tools, technology and software that will make sales reps more effective.

Sales Enablement 100

Sales Enablement Scale Sales Recruiting Sales Hiring 100

Neil Patel

OCTOBER 4, 2020

If you are thinking about hiring an analytics agency, here is everything you need to know. Before rushing into hiring an analytics agency, take the time to conduct a full audit of where you are today and where you want to be, while being conscious of how leveraging data can help you get there. Know Your Goals and Desired Outcomes.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Frontegg

FEBRUARY 25, 2021

I call it the “Cyber of 2015”, the “Machine Learning of 2020”… well you get the idea — Everyone’s talking about Product Led Growth as the hottest topic around. Let the VP Marketing/Sales handle it…. This concept affects important SaaS metrics such as CAC, the structure of the sales and customer success teams and a lot more.

Sales Hiring 98

Sales Hiring Artificial Intelligence Machine Learning Technical Support 98

Neil Patel

NOVEMBER 9, 2020

Micro teams can amplify a company’s productivity while getting rid of the learning curve which comes with new hires. Companies in almost every sector are looking to take advantage of machine learning and integrate it into their products. The sale is direct between the seller and buyer. No middlemen.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. apply natural language processing (NLP), artificial intelligence and machine learning (AI/ML) to mine signals hiding in plain sight. Joel Passen , co-founder, Sturdy.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98