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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.

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The Convergence of Data & Software Engineering in the Age of AI

Tom Tunguz

Core Eng Data Eng Products Data Products Microservices Data Mesh Service Level Agreements Data Contracts Access Control Data Security Observability Data Observability This convergence signals how far data teams have evolved into core engineering teams.

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When AI Becomes Table Stakes

Tom Tunguz

Last week, I installed Github’s Copilot , a machine learning tool that helps engineers write software. Two distinct machine learning systems have analyzed this blog post for grammatical errors, clichés, brevity, style, and weasel words. I typed in def get_tweets_for_user(username) in ruby.

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Data Product Teams : Best Practices for a Modern Data Team

Tom Tunguz

Data teams are becoming software engineering teams. Business logic : the data engineering team build the ETL pipelines while the data science team researches & implements machine learning algorithms for MLDS driven data products. The video is here. Thank you, Philip!

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The Where, When, and How of AI with Theory Ventures, Open AI, MotherDuck and Lamini

SaaStr

At SaaStr Annual , he was joined by Jordan Tigani, Founder and CEO of Mother Duck Maggie Hott, GTM at OpenAI , and Sharon Zhou, Co-Founder and CEO of Lamini to discuss the new architecture for building Software-as-a-Service applications with data and machine learning at their core.

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When Will the Next Wave of UI Advances Happen?

Tom Tunguz

Kubernetes, containers, serverless, continuous deployment have transformed software building. These technologies fomented a movement that has changed software engineering: devops. Devops combines the responsibilities of software developers and infrastructure operations.