SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

Scale 230

Scale Scaling Sales Hiring Underperforming Technical Team 230

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. This wasn’t the case.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

MAY 25, 2022

How do you make your fledgling business seen and heard in a competitive business marketplace? He also shares some eye-opening insights on how Expensify scaled over the years. No one built a business solely on metrics like TAT, LTV, etc., Expensify scaled by breaking through the clutter. even if they say they did.

Scale 300

Scale Marketplace as a Service Advertising Business Model 300

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Here’s an example of key goals and metrics to consider. So before you begin searching for specific tools, define your goals upfront. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

AUGUST 18, 2024

Salesforce is the best sales automation tool. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale. Trello is the best task management tool. in a singular hub.

Scale 104

Scale Scaling Software Review Social Media 104

SaaStr

MARCH 17, 2020

“Pendo for Startups” gives companies access to the product usage data that today’s investors consider alongside business metrics as they vet deals, as well as sentiment and guidance tools to improve product usage and adoption. Learn how Pendo can help companies go from startup to scale-up here. Predictable Revenue. com/matched.

Sales Hiring 227

Sales Hiring Scale Payment Features Marketplace as a Service 227

Point Nine Land

JUNE 11, 2020

Do things that don’t scale ?? Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Very often this means doing things that don’t scale.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. So I think that’s contributing to this importance of kind of investing in marketing and sales. Want to see more content like this? Join us at SaaStr Annual 2020. Maria : Agreed.

Scale 286

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 286

Sales Hacker

FEBRUARY 7, 2018

In this blueprint, we provide insight into where growth comes from and how to structure your sales approach to capture that growth. The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization. Traditional Sales Growth vs SaaS Sales Growth. Understanding Growth Potential.

Scale 100

Scale Growth Hacking Scaling Sales Hiring 100

SaaStock

FEBRUARY 14, 2019

We’ve gathered LatAm’s leading SaaS founders, executives, and investors – as well as a few international faces – for an unbeatable few days of knowledge and networking. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. Talk: Scaling & Exiting: Dreams, Designs & Dramas.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Hitenism

DECEMBER 26, 2016

That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business. There are now thousands of tools (most of them are SaaS products) to help with marketing and countless tools for sales too.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

Sales Hacker

MARCH 25, 2021

First, how does the knowledge that Terry is married and loves eating Smarties help your reps make a sale? A buyer persona is one of the best tools your sales reps can use to close a deal. Show their prospects that they understand who they are and what they need. Perfectly position the product/service to their prospects.

Scale 131

Scale Underperforming Technical Team Outsourcing Services Sales 131

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 124

Payments Scale Scaling Revenue 124

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. …Where do you spend your time?”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Daniel, you grew to 3 million in ARR before you hired a VP of Sales. An engineering team and the sales team was me with a laptop.

Sales Hiring 269

Sales Hiring Sales Recruiting Scale Payment Methods 269

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Today, Salesforce is positioned as the enterprise CRM leader.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. There is one problem though with this, and that really leads me to the reason why we decided to completely throw away the code base in 2014 and start from scratch. The marketplace was doing well.

Scale 150

Scale Marketplace as a Service Sales Recruiting Scaling 150

SaaStr

NOVEMBER 6, 2019

For startups creating categories, the value of dominating a market while scaling can result in operational benefits as well. It can lead to everything from greater access to funding to more resources that can help attract top talent. Naturally, this can also lead to more market share and higher valuation multiples. .

Scale 133

Scale Sales Recruiting Marketplace as a Service Benchmarks 133

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. There wasn’t a ton of game film on key issues including growth, new market performance, nor the ability to sign and scale grocer partnerships. It was April 2014, and the company was raising its Series B.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. Growth Stage – Scaling the Business, and .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Prospective customers have to be educated. This is episode six of Scale , a brand new podcast series on moving from startup to scale up.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. There was not a lot of outbound sales or marketing.

Sales Hiring 204

Sales Hiring Scale SaaS Payments Payment Services 204

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Everything needs to be done right now. There’s no time to wait.

Sales Hiring 270

Sales Hiring SMB Scale Cloud 270

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” And the three things we needed to focus on were messaging and the narrative and the new world, and what customers needed and prospects needed. And then of course, sales pipeline and the livelihood of our business.

Travel 229

Travel Scale Marketing Outsourcing Services 229

Neil Patel

NOVEMBER 9, 2020

These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. Micro Acquire is a marketplace that connects startups to buyers. The marketplace is designed to cut down on the time you need to sell your business and find startups to invest in. Micro Acquire.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Unbounce

JUNE 16, 2020

With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. Effective Scaling.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

AUGUST 15, 2020

One, it starts high up in the sales process, right? You need to discover in the sales process. We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. And again, if it’s not teed up correctly in sales, CS is already at a disadvantage.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 240

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 240

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. Let’s cover each below.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

SaaStr

AUGUST 6, 2019

Most of you who ever have done enterprise sales, you know enterprise sales are spreadsheet-driven. Tradeshift Buy, which is essentially what we call private marketplaces. There can be many, many winners when you have compounding interest from users and from services. We can do the private marketplaces.

Payment Solutions 174

Payment Solutions Payments Outsourcing Services SaaS Payments 174

Neil Patel

APRIL 9, 2021

LinkedIn Insights gives you the ability to see information about who follows you, engages with your content, or may be of interest to you as a lead or new hire. Everything we do involves measuring different metrics to see what works and what doesn’t. These campaigns are so successful because the lead is already warm.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125