SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. . Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”.

Payments 236

Payments Payment Methods Embedded Payments Scale 236

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

SaaStr

AUGUST 29, 2022

In this talk, Lydia Kothmeier – VP of Operations – and Thomas Peham – VP of Marketing – will share their Upsies and Wowsies of hiring and onboarding an international team and building a global SaaS business – all the way from self-service to enterprise. Sign up for these sessions and hundreds more HERE.

Scale 289

Scale Sales Hiring Marketplace as a Service B2B 289

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. The second issue is around who controls the quality of the service.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. Adam: Favorite recent onboarding experience?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStock

MARCH 26, 2019

They start by focusing on the onboarding. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. Digibee enables less technical users to connect systems, services, and apps to deliver new digital products to the market. Founders : Rafael Sandroni.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

User Pilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Onboarding 76

Onboarding User Experience Marketplace as a Service Social Media 76

Neil Patel

DECEMBER 18, 2020

However, Wanelo’s recent decline has made it necessary for online sellers to look elsewhere for the services Wanelo provided. However, over the years, the platform has become a marketplace that attracts 5 million diverse shoppers. With 15,000 merchants onboard, there’s still time for you to sign up and be among the early adopters.

Merchant Services 145

Merchant Services Marketplace as a Service Social Media Systems Review 145

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Onboarding in SaaS is an end-to-end process.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

User Pilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? With Userpilot’s features, you get access to everything you need to create bespoke onboarding experiences, by triggering contextual in-app flows to specific user segments created based on product usage and in-app behavior. Want to see Userpilot’s features in action?

Onboarding 81

Onboarding Software Review Marketplace as a Service Underperforming Technical Team 81

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. It can take a while to recruit the right partners and onboard them effectively to start producing results. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Totango

NOVEMBER 14, 2019

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters. Onboarding is your customer’s first experience with you and your product.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love the marketplace you’ve created.’”. Informal advocacy is equally important. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale VP of Engineering 52

FastSpring

OCTOBER 4, 2024

Whether you’re an indie developer looking to break into new markets or an established studio seeking to optimize your payment processes, we’re here to provide the tools and insights you need to succeed in the global gaming marketplace. Go D2C with confidence.

Payment Solutions 126

Payment Solutions Payments Payment Services Payment Methods 126

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 134

Scale Marketplace as a Service Sales Recruiting Scaling 134

Intercom, Inc.

NOVEMBER 7, 2018

With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads. In a crowded marketplace, a relentless commitment to the customer’s experience can be your strongest differentiation. Make customer handoffs invisible.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Instead of meeting the customer face to face, an inside sales rep will cold call potential leads, perform product demonstrations, and schedule a series of onboarding sessions. ACV and $17M ARR.

Scale 118

Scale Outsourcing Services Sales Technical Review 118

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 147

Payment Methods B2B Outsourcing Services Payment Services 147

Payrix

JANUARY 30, 2024

Durrett explained that Storable is the culmination of several best-in-class acquisitions, including multiple software companies, a marketplace company, and a couple of insurance companies. While the decision to embed payments was an easy one, the process of choosing payment options that meet ever-evolving customer needs is ongoing.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 145

Payments Merchant Services Payment Solutions Payment Services 145

User Pilot

AUGUST 26, 2024

Liv-ex is a London-based marketplace for the wine trade. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. Solution : Liv-ex switched to Userpilot after evaluating several alternatives because of its robust onboarding, feedback, and analytics capabilities.

Merchant Services 91

Merchant Services Payment Solutions SaaS Payments Payments 91

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Investing in workforce development and onboarding is an expensive process. Knowing what trends and insights matter to you is most important. How to Use LinkedIn Insights. Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. When tenant context is built in, from the outset of onboarding, you can evaluate users’ actions directly. The winners offer a better and faster way to solve customer problems. There are limitless possibilities.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 164

Payment Solutions Payments Outsourcing Services SaaS Payments 164

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Good times to seek feedback include: Shortly after onboarding is completed. Share Feedback Across Your Enterprise.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Neil Patel

NOVEMBER 6, 2020

Demonstrated knowledge of the Amazon marketplace. To determine if an Amazon marketing agency knows and puts them into practice, check if they have practical knowledge of how the Amazon marketplace works. A process for implementing their core service. This gives you an idea of what people think and feel about their services.

Sales Hiring 109

Sales Hiring Marketing Social Media Marketplace as a Service 109