Subscription Flow

APRIL 18, 2024

How do you keep increasing your revenue in a marketplace that has reached its point of saturation? In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model.

Engagement 105

Engagement Customer Lifetime Value Revenue Subscription 105

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Retention 62

Retention Software Management Marketplace as a Service 62

ChurnZero

FEBRUARY 8, 2023

Today, ChurnZero is used by hundreds of Customer Success teams at leading subscription brands to work more efficiently, build more revenue, and deliver the best possible customer experience. Representing a vote of confidence from real software users, these awards also spotlight those that have risen to the top among thousands of companies.

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy Marketplace as a Service 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Subscription-based model Subscription pricing is the most common model used by both horizontal and vertical SaaS providers.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Unbounce

MAY 1, 2019

Software-as-a-Service (SaaS) marketers are among the world’s most talented. As technical infrastructure gets standardized and integrations become easier, more and more tools are entering an already crowded marketplace. Ultimately, we want this prospect to register for a trial or buy a subscription. They need to be.

SaaS 111

SaaS Marketplace as a Service Software Review Technical Review 111

Blulogix

FEBRUARY 17, 2024

The Art of Flexibility: How to Master Dynamic Pricing Models in Subscription Billing By BluLogix Team Adapting to the Pulse of the Market for Maximized Revenue In today’s rapidly evolving digital marketplace, static pricing models are becoming a relic of the past.

Payment Features 52

Payment Features Subscription Pricing Marketplace as a Service 52

Blulogix

JANUARY 1, 2025

By Inga Broerman Simplifying Complex Provisioning with Advanced Billing Systems In the fast-paced subscription economy , customer expectations are evolving rapidly. This shift has made complex provisioning a non-negotiable aspect of subscription billing. They want personalized, flexible offerings that deliver value.

Scale 52

Scale Marketplace as a Service Payment Features Subscription 52

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Look for trends that indicate what features or services customers use most and what drives their satisfaction.

Payment Features 52

Payment Features Subscription Marketplace as a Service B2B 52

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. What is churn ?

Churn 52

Churn Retention Software Review Metrics 52

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. For Instacart is very cleverly done is they have a subscription plan.

Venture Capital 224

Venture Capital Travel Investment Marketplace as a Service 224

Stax

JANUARY 3, 2024

Around since the 2000s, mPOS systems have come a long way from their origin as a glitchy solution used primarily by micro-businesses to process payments. Today, they’re known for their robust services, enhanced security, user-friendly interfaces, and the integration of advanced data analytics.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. John: Is there something about the products that gets that usage on day one?

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 125

Payments Merchant Services Payment Solutions Payment Services 125

Subscription Flow

JANUARY 1, 2024

Read more: Commerce Subscription Trends & Predictions for 2024 Why you may need a CRM for ecommerce business? Your responses to these questions are how they judge your customer service. You can handle recurring payments, invoices, receipts, and reminders for your customers with SubscriptionFlow, saving you time and effort.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Subscription Flow

JANUARY 1, 2024

When payment processing is smooth, the flow of the recurring revenue stream automatically remains steady. So, many companies have started offering Merchant of Record payment processing services. Also, businesses that need to hunt investors for their innovative projects must opt for Merchant of Record (MoR) services.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payments 52

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. As the lynchpin to customer retention, his history in providing best-in-class customer experience will elevate the customer journey and drive continued ComplySci growth.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

ProfitWell

MARCH 11, 2020

But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. But creating customer retention strategies requires a deep understanding of your retention issues. How is customer retention measured?

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

User Pilot

NOVEMBER 20, 2023

Connecting apps to HubSpot is quite easy since you just have to choose an application on the App Marketplace, review its details, and connect it to your account. HubSpot’s paid plans range from $20/month to $3,600/month and don’t offer a standalone subscription for its analytics tools. Source: HubSpot. Source: HubSpot.

Software Review 95

Software Review Marketplace as a Service Metrics Pricing 95

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This wasn’t the case.

SaaS Payments 226

SaaS Payments Metrics Payment Methods Scale 226

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. It should actually be the guiding light for most subscription software businesses. It’s easy for subscription businesses to get attracted to the allure of short term revenue.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Payment Features 52

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. So that you never miss renewals and invoices, especially when you have a monthly subscription. Early-stage SaaS. Mature Stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Totango

JANUARY 17, 2019

Customer retention is vital to the health of your business. We’ve outlined six focus areas that will help you improve customer engagement and retention : Rapid onboarding. You can consider your customer to be in the onboarding phase right up until they start to gain value from your products and services. Escalation preparation.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

User Pilot

OCTOBER 26, 2021

Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. Focus on Impact : It helps teams prioritize customer experience , which leads to improved acquisition and retention.

B2C 82

B2C Metrics B2B Retention 82

Blulogix

FEBRUARY 18, 2024

For businesses leveraging subscription models and agile monetization strategies, harnessing the power of analytics is not just an advantage— it’s essential. This segmentation enables tailored subscription offerings and personalized marketing, increasing conversion rates and customer loyalty.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Its product drives the acquisition, retention and expansion. Many of our users begin their journey with Slack on our free subscription plan. Self-service freemium to feed the funnel. They wanted to tell their friends about it. So, define it.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Subscription Flow

JANUARY 3, 2024

Having a flexible pricing strategy allows SaaS providers to cater to different customer segments and needs by offering different pricing models such as subscription, usage-based , freemium, or hybrid. While this strategy may result in lower profits or even a loss, it may help limit competition and maximize customer acquisition and retention.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Stax

AUGUST 20, 2024

TL;DR Embedded finance integrates financial services into non-financial business processes, while embedded fintech integrates fintech solutions into the processes of an institution in the finance industry. This infrastructure helps businesses provide financial solutions, such as digital payments, directly on their websites or mobile apps.

Payments 88

Payments Merchant Services Payment Methods Finance 88

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service. Product or service customer experience feedback surveys What are they? When should you use them?

Marketplace as a Service 90

Marketplace as a Service Churn Onboarding Engagement 90

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client. They also increased client retention among SMB subscriptions by 2%.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Payment Facilitation 52

User Pilot

AUGUST 18, 2024

Cohort tables : The feature lets you track retention rates for your users by group and spot trends (e.g. Pendo pricing Pendo uses a quote-based pricing model for all four of its subscription tiers. ProductPlan pricing ProductPlan uses a quote-based pricing model for all three of its subscription tiers. in a singular hub.

Scale 76

Scale Scaling Software Review Social Media 76