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5 Interesting Learnings from Upwork at $400,000,000 in ARR

SaaStr

Upwork is one of those products and marketplaces many of us use all the time — including Team SaaStr — but we don’t often see discussing that much as a public SaaS / Cloud company. 100% Client Spend Retention across 139,000 Customers. A good take rate for a marketplace. But it should be. So what can we learn?

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Thanks to Capchase, Intellum, Pilot, SafeBase, and Tilled for Sponsoring SaaStr Annual 2022!

SaaStr

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Welcome to Payfac-as-a-service. appeared first on SaaStr.

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3 Key Automations to Accelerate Your SaaS Company’s Growth

SaaStr

Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention. Integration platform as a service ( iPaaS ) standardizes how integrations are built and managed across your organization. Employee Hiring and Onboarding.

Scale 291
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Winning Strategies for Service Marketplaces

Point Nine Land

A strategic analysis after evaluating multiple service marketplaces Over the past few years, I’ve come across a huge number of service (or labor) marketplaces: the countless Uber for X companies, the marketplaces for lawyers, therapists, cleaners, architects, construction workers; you name it. Sounds complicated?

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A Primer on B2B Marketplaces: Challenges and Opportunities

Point Nine Land

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

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10 Mistakes in Building Out Your Revenue Organization with Insider CEO Hande Cilingir

SaaStr

Only go-getters survive in the SaaS marketplace. From increasing competition to new products in the marketplace, there are too many variables for a salesperson to control. Expansion or retention is the new acquisition. Once you do that, they see you as a strategic partner rather than just a service provider.

Scale 219
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SaaStr Podcast 436: The State of the Cloud 2021 with Bessemer Venture Partners

SaaStr

Cloud Marketplaces. Your success is not defined by going from 50 customers to 100— it’s about making sure that your interactions and product are focused on each individual customer to improve their ease of use and long-term retention. Fintech and crypto players are changing financial services forever. Product-led Growth.

Cloud 200