SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 247

Software Review Scale Technical Review SaaS 247

Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. What Is Data as a Service (DaaS)? Data as a service uses a cloud computing strategy to make business data readily available to stakeholders and third parties. What Are the Benefits of Using Data as a Service Tools? Who Benefits Most from DaaS Tools?

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

SaaStr

MARCH 30, 2022

The SaaS world is competitive, and standing out in a highly saturated market takes remarkable hard work and skill. The signs that a change is needed can come externally, like a new trend or wave that impacts your product, business, or mission. However, the companies that adapt and create transformational change tend to survive.

Scale 269

Scale Sales Hiring Marketplace as a Service Construction 269

Payrix

JANUARY 28, 2025

With decades of experience in payments, Matt provided invaluable insights on emerging trends, regulatory changes, and the future of Embedded Finance. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SaaStr

MARCH 17, 2020

Sendoso previewed the 2020 direct mail and gifting trends from their upcoming “State of Sending” report, scheduled for release on March 31. Blissfully unveiled their SaaS Trends 2020 report, hitting on a few highlights in the virtual presentation. SaaS app usage across all companies is up 30%, and spend is up 50%. ~80%

Sales Hiring 227

Sales Hiring Scale Payment Features Marketplace as a Service 227

Hitenism

DECEMBER 26, 2016

2016 has been a year where knowledge has become freely available for anyone interested in knowing about all things SaaS. That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Blulogix

DECEMBER 23, 2024

This model, also referred to as metered billing, aligns costs with actual consumption, offering customers a fair and flexible way to pay for services. How Usage-Based Pricing Benefits Customers Usage-based pricing offers customers transparency and flexibility, empowering them to choose services that fit their needs and budgets.

Payment Features 52

Payment Features Subscription Pricing Artificial Intelligence 52

FastSpring

FEBRUARY 15, 2024

Steep fees from platforms like the Apple App Store and Google Play can understandably cause game developers and app creators to look beyond the convenience and ubiquity of traditional app marketplaces, but restrictions from the platform providers have made it difficult. App stores also make it easy for app developers to distribute their apps.

Payment Methods 157

Payment Methods Payment Solutions Merchant Services Payment Services 157

Stax

APRIL 3, 2025

Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. That said, lets dive into the different types of eCommerce payment solutions: Hosted payment gateways Hosted payment gateways are provided by a payment service provider (PSP).

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Neil Patel

NOVEMBER 9, 2020

From Facebook to Microsoft, there is a massive trend to seek out tiny teams of five or less, buy them, and use the technology and talent to gain a competitive edge. Micro Startup Acquisition Trends. For example, HR and finance SaaS vendor Workday bought Scout RFP (a San Francisco startup with a team of 8) for $540 million.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Clouded Judgement

JANUARY 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. For the first time in a decade, IT services will become bigger than communication services in 2024. Gartner estimates that by 2027, nearly all of the growth in worldwide IT spending will come from software and IT services.

Cloud 167

Cloud Marketplace as a Service AI Subscription 167

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

User Pilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. Here are some great SaaS tools: Userpilot is the best product-led growth tool for web apps. What are SaaS tools?

Scale 104

Scale Scaling Software Review Social Media 104

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey explains why embracing the professional services sector in a unique way has paid dividends.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale VP of Engineering 52

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. Like the sirens of an early warning system, SaaS dashboards are alerting revenue leaders to sudden changes in the direction and velocity of their key metrics. Arrested attention.

Forecasting 98

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 98

Tom Tunguz

JANUARY 2, 2016

Using Crunchbase data, I analyzed share of dollars commanded by each of these 16 categories over the last five years to understand the trends in both the seed and series A fundraising markets. Big Data, a term popularized in 2012 that has reached its apogee in 2015 according to Google trends increased from 2.5%

Startup 110

Startup Marketplace as a Service Social Media Advertising 110

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 167

Payments Merchant Services Payment Solutions Payment Services 167

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. Let’s get selling!

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Blulogix

FEBRUARY 23, 2024

Charting the Future: What Are the Emerging Trends in Subscription Billing and Monetization? This blog post explores the emerging trends that are set to redefine subscription billing and monetization, offering predictions for the transformative journey ahead in the digital economy.

Artificial Intelligence 52

Artificial Intelligence Trends Payment Features Subscription 52

SaaStr

FEBRUARY 18, 2020

In this Best of Times in Cloud and Saas, learn the questions to ask to hire the CMO expert and create a strong CEO and CMO partnership. We were listening to that session, The Best of Times for Cloud and SaaS. And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace.

Scale 286

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 286

User Pilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience. Offer white glove service for customers in higher purchasing levels. 10 ways of adding value to products in SaaS. How to measure product value.

Scale 98

Scale SaaS Marketplace as a Service Social Media 98

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. There are a huge number of examples to draw from across the SaaS world. AI can greatly improve the customer experience.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

OpenView Labs

JANUARY 5, 2021

The good news is that there are lots of fantastic virtual SaaS conferences coming up that’ll still offer the chance to meet new people and grow. And growth should absolutely be everyone’s focus in 2021—the SaaS industry is on track to hit its estimated $37.9 And the free coffee. We really miss the free coffee. SaaStock Remote.

SaaS 83

SaaS Blockchain Marketplace as a Service Entertainment 83

Intercom, Inc.

SEPTEMBER 26, 2019

? ?. It’s hard to find a hotter trend in Silicon Valley than the idea of turning your product into a platform. The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? Those are big amazing companies.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

SEPTEMBER 2, 2020

In this article we’ll review the four main sales motions B2B SaaS teams use: Field sales ( outside sales ). Here are seven real-life examples of SaaS companies taking advantage of field sales at different revenue stages. Rifiniti used field sales to turn an old Lenovo consulting relationship into their first SaaS customer.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. You can export data in bulk or drill down into specific segments to understand user journeys and identify trends. Some engagement features in Userpilot. Criterion Does It Deliver?

Software Review 52

Software Review Engagement Software Scale 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Amir on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. Jay Snyder: Yeah.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. What kind of company (or product/service) would work best alongside my business?” “What sort of organization can benefit from my company’s strengths?” An eye for what’s trending: “Who needs knowledge?” It can get a little lonely out there. Ask yourself: . said no one ever.

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93