SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Leverage automation to support scaling. “But with AutoFile, we’ve scaled to doing taxes in 40+ states.”

Merchant Services 202

Merchant Services Scale Technical Review Sales Hiring 202

SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

MARCH 19, 2021

We’re seeing more and more companies, particularly cloud companies with the ability to scale, and grow even more rapidly in the new normal. Nail it Before You Scale it . Cloud Marketplaces. Fintech and crypto players are changing financial services forever. Then if we look at the top five public cloud companies.

Cloud 279

Cloud Scale Payment Methods Payment Solutions 279

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. New advancements in cloud computing technology have made remote, cloud-based data storage and management easier to use and more accessible. What Is Data as a Service (DaaS)? What Are the Benefits of Using Data as a Service Tools? Who Benefits Most from DaaS Tools?

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

SaaStock

JANUARY 25, 2019

Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. Some of its top uses include financial services, e-commerce, marketing, education, and many more. . The Brazilian platform Superlógica is created with small service businesses in mind. Funding to Date : $6.6M

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Payrix

JANUARY 28, 2025

Technological evolution : The foundations laid in recent years are expected to yield transformative advancements in Embedded Finance and platform regulation. However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. Basic marketing and selling at a global scale is becoming easy too. There are more technology jobs than ever before.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStock

FEBRUARY 13, 2019

The platform integrates with 100+ shipping services and ensures discounts for many of them. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Fadada is a SaaS-based provider of electronic signature services. Funding to Date : $1.3M

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

MARCH 30, 2022

It’s critical for a business to adapt when the situation calls for it, especially in response to new customer preferences, evolving technology, cultural movements, etc. Scaling an Ecosystem. In this session, Boast.AI Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win.

Scale 274

Scale Sales Hiring Marketplace as a Service Construction 274

SaaStr

AUGUST 29, 2022

10 Lessons Learned Scaling to $1B Valuation with Drift’s Co-founders : Reaching unicorn status is nice validation, but the luster fades when founders can’t navigate the hidden challenges that come with uncharted territory. Scaling Revenue in 2022: What’s the Same and What’s Different? What Could Possibly Go Wrong?

Scale 284

Scale Sales Hiring Marketplace as a Service B2B 284

SaaStr

FEBRUARY 6, 2023

How can you scale while staying relevant to the user? She also discusses how these tools can provide value from the initial launch to a hyper-scaling mode. Amazon now delivers goods and services to your front door within the hour. The problem they set out to solve was just being made worse—a common theme in the marketplace.

Travel 240

Travel Scale Marketplace as a Service Management 240

SaaStr

JUNE 15, 2020

Tomorrow as part of Algolia’s SaaS Expert series I’ll be talking about scaling top SaaS companies. Come join us for an open discussion on how to scale faster and better here ! He was named by BusinessInsider to “The 32 Most Powerful People in Business Technology.”. Register here: [link] pic.twitter.com/E8LmXuEYge.

VP of Engineering 149

VP of Engineering Marketplace as a Service Scale SaaS 149

SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. . Brex then scaled its payments business quickly. Tip #3: Scale with customer-centric innovation. .

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStock

FEBRUARY 14, 2019

His first career steps were at Seer Technologies and Monitor Company in the 1990s. Talk: Scaling & Exiting: Dreams, Designs & Dramas. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Aaron Ross, Co-CEO, Predictable Revenue.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. It’s about growing together.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Blulogix

DECEMBER 23, 2024

This model, also referred to as metered billing, aligns costs with actual consumption, offering customers a fair and flexible way to pay for services. Technology Advancements: Real-time data tracking and billing automation systems now make it possible to implement metered billing models at scale.

Payment Features 52

Payment Features Subscription Pricing Artificial Intelligence 52

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. Paying down technical debt with duplicate versions of Checkout and Create.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Strategy first, technology second.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 254

Software Review Scale Technical Review SaaS 254

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. If you look at the 10 largest SaaS companies and the five leading cloud providers , for example, 14 out of the 15 have hundreds or thousands of technology and channel partners.

Payments 113

Payments SaaS Payments Payment Solutions Payment Services 113

Blulogix

DECEMBER 26, 2024

Managed Service Providers (MSPs) are at the forefront of this evolution, leveraging recurring revenue models to build deeper customer relationships and drive growth. To thrive in this environment, MSPs must be willing to embrace change, leverage new technologies, and evolve their monetization strategies to stay ahead of the competition.

Payments 52

Payments Payment Features Payment Services Scale 52

SaaStr

JULY 11, 2019

Fast forward three years later, we actually were invited to the White House to present to President Obama and his team about how TaskRabbit and the technology platform could be used to connect people in disaster recovery and relief situations. They were able to utilize our technology in times of disaster relief and disaster recovery.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

Neil Patel

SEPTEMBER 30, 2021

Unfortunately, this means everything from the front-end website to backend administration tools relies on one system, making scaling difficult. If you’re ready to scale your website but aren’t sure where to start, adopting a headless CMS could be your ticket to increased traffic. million by 2027. What Is a Headless CMS?

Scale 113

Scale Scaling Sales Hiring Marketplace as a Service 113

Neil Patel

NOVEMBER 9, 2020

From Facebook to Microsoft, there is a massive trend to seek out tiny teams of five or less, buy them, and use the technology and talent to gain a competitive edge. These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. The solution? Micro Acquire.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. For every Airbnb there’s a Segway or Google Glass, very fresh technology that never actually found a category to create.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale VP of Engineering 52

Payrix

JANUARY 30, 2024

So we provide an all-in-one software platform with everything they need to focus on running their storage facility as opposed to being a technology expert. Durrett explained that Storable is the culmination of several best-in-class acquisitions, including multiple software companies, a marketplace company, and a couple of insurance companies.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

ChurnZero

JANUARY 13, 2022

Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. She understands customer service and puts customers first every single day.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Users will pay a recurring monthly or annual fee to access a specific set of services.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Blulogix

DECEMBER 13, 2024

For Managed Service Providers (MSPs) , real-time analytics is a game-changer when it comes to understanding customer behavior, improving service offerings, and driving business growth. Traditional billing systems, which often provide limited insights into customer activity, are no longer sufficient in a highly competitive marketplace.

Payments 97

Payments Payment Services Marketplace as a Service Payment Solutions 97