SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. It’s most severe in the SMB world. The situation is getting worse.

Software Review 259

Software Review Scale Technical Review SaaS 259

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We started out in the commercial SMB mid-market space. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service.

Scale 235

Scale Scaling Sales Hiring Underperforming Technical Team 235

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Sales Hacker

AUGUST 7, 2020

The plus side of this is that it leads to a comradery at start-ups and SMB organizations that is often hard to replicate at the enterprise level. Salespeople are not as tightly managed in start-ups or SMBs, and most of us like that. There are thousands of very successful SMB companies that offer lucrative sales careers.

Scale 110

Scale Enterprise Sales Hiring Technical Review 110

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Market share leader (21.7%

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. It’s the SMB space. And so, I remember being in New York and the whole market was melting down.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Neil Patel

DECEMBER 8, 2020

Clockify – Best Reporting Features Time Doctor – Best for Employee Monitoring Toggl Track – Best for Holding Everyone Accountable TSheets – Best for GPS Monitoring Tick – Best for SMB Time Management. By integrating with services like Quickbooks and PayPal, these tools can handle the job in a few clicks.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

Neil Patel

OCTOBER 21, 2020

93% of consumers use online reviews to help them determine which products and services to buy. If you want to wipe the internet clean of the negative review, there are removal services you can try. The last reported estimate of CAP starts at $7,500, followed by a monthly service fee and per-report fee. Here’s how.

Payment Methods 126

Payment Methods Payment Services Marketplace as a Service Payments 126

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. Free Customer Service CRM Software. The Top 5 Options For Free CRM Software. The Limits of Free.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Software Platform Consulting

MAY 20, 2019

Fiverr, a marketplace for freelancers just joined the parade of software companies going public. The Fiverr filing sets up a comparison of Fiverr versus Upwork, the grand-daddy of freelancer marketplaces. Upwork Versus Fiverr: A Different Approach to Services. We call this the Service-as-a-Product (“SaaP”) model.

Marketplace as a Service 40

Marketplace as a Service Software Review SMB Web Development 40

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Of course, we always excelled in SMB at Slack as well.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Sales Profile: SMB to Commercial.

Revenue 105

Revenue Sales SMB Engineering 105

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. Add new products/services to uplift the price, and create upsell/cross-sell opportunities. In-person meetings are no longer required. .

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Neil Patel

DECEMBER 16, 2021

Freelance platforms like Fiverr are underrated resources for marketing your business services. While major corporations need complicated SLAs, Fiverr is a fast and efficient marketplace. Amazon promotes this service as artificial intelligence. million of whom actually pay to use the service. It’s a matter of trust.

Social Media 145

Social Media Strategy Marketing Business 145

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. After all, the marketplace speaks the loudest, and without customers you don’t have a business. And if you’re used to dealing with SMBs, get ready for a big change in your process. Source: SalesHacker.com.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. Mobile app.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

Sales Hacker

MARCH 18, 2019

How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Growing the Customer Base.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

Brian Balfour

JANUARY 4, 2017

We assume the other tiers all are self service and don’t require sales. Ecommerce – Vistaprint is a massive ecommerce business serving SMBs. But the SMBs range from restaurants, to small shops, to service agencies, and many other business types covering a variety of industries. Learn Growth, No Fluff. One Essay Per Post.

Scale 71

Scale Marketplace as a Service Acquisition Content Marketing 71

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client. Renewal/Expansion Hero – Jisr.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Mimiran – More Leads and More Deals for SMB Services Business. ZeroBounce - Award-Winning Email Validation Service. Originating from customer service, Intercom increasingly are finding their way into the funnel.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

BetterCloud

MARCH 15, 2022

In the 2021 edition of its Market Guide for SaaS Management Platforms (SMPs) , Gartner defines SMPs as stand-alone tools that can discover, manage, and secure multiple SaaS applications from a central admin dashboard, delivered as a turnkey service. Why does your IT team need an all-in-one SaaS management platform?

Management 52

Management SaaS Marketplace as a Service compliance 52

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SmartKarrot

JUNE 7, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: NCX As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. These are not laws. How Much Should You Pay Yourself?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? How are you coming up with the best solutions? How do you organize your work? An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? Start by figuring out the strategies that will bring you effective, efficient and long term growth.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Casey Accidental

NOVEMBER 13, 2019

As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. The Weak Transition to Marketplace Arguments. So goes the story.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 270

Sales Hiring SMB Scale Cloud 270

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. Ultimately, the product works for every company. That’s the beauty of Workplace.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. We are still heavily oriented to SMB and to entrepreneurs.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Tom Tunguz, Venture Capitalist at Redpoint. Reseller Programs. Editor’s note.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JANUARY 28, 2020

Jason : And two things, I founded EchoSign because we had SMBs and enterprise customers. The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? SMB numbers are harder to get with, but it’s like 60 or 70 for SMBs. We were wrong.

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246