Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Basic technology execution is becoming easier too.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Neil Patel

NOVEMBER 9, 2020

Who wants to wait almost a decade to buy a startup when the face of tech is evolving at such a rapid pace? From Facebook to Microsoft, there is a massive trend to seek out tiny teams of five or less, buy them, and use the technology and talent to gain a competitive edge. Your exit strategy timeline is A LOT shorter.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. New advancements in cloud computing technology have made remote, cloud-based data storage and management easier to use and more accessible. Below, we’ll outline the benefits, solutions, and tools you can use to improve your data management strategies.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

Casey Accidental

OCTOBER 18, 2021

what the product strategy should actually be. Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SaaStock

FEBRUARY 14, 2019

His first career steps were at Seer Technologies and Monitor Company in the 1990s. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. Therefore, shadow AI is just another thing to keep in mind when taking inventory of your tech stack.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

AUGUST 1, 2019

This week, I invited Michael to come on the show and tell us about their growth strategy. Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. They understood technology, and they had a unique respect for regulatory and compliance.

Strategy 36

Strategy Payment Methods Payment Services Startup 36

Neil Patel

NOVEMBER 16, 2020

If this sounds like your scenario, make sure the CMS is easy enough for non-technical users to manage. But these platforms typically have an extensive marketplace with a plethora of plugins—so it shouldn’t be too difficult, even though it requires an extra step. So it’s a great choice for developers and tech-savvy users.

Payment Methods 141

Payment Methods Payment Solutions Systems Review Technical Review 141

Neil Patel

MARCH 2, 2021

What’s in a review? Reviews aren’t just about finding out what consumers think you’re doing right or where you can improve. Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. Why It’s Important for Your Business to Get Reviewed.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Stax

APRIL 3, 2025

Payment processor – Handles the technical aspects of the payment. Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. A PayFac is a payment service provider for eCommerce merchants. This protects your business from any liabilities.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. I didn’t want to pay for this service.” And then you’re gonna have as a merchant, as SaaS business so many charges due to that.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

FastSpring

NOVEMBER 18, 2020

For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Is it safe? Let’s go ??.

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. GDPR makes organizations accountable for data breaches caused by third-party service providers.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Managing a technical team as a non-technical person [24:13]. And where you were spot on is that this is not a review site. And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Neil Patel

SEPTEMBER 25, 2020

You could use the help of an expert if: You’re struggling to acquire or retain customers You aren’t getting the ROI you’d like from social media Your social media strategy is all over the place You or your team don’t have much social media experience. Develop a High-Performing Social Media Strategy. Here’s what they’ll do: 1.

Social Media 141

Social Media Consulting Development Team Review Marketing 141

FastSpring

DECEMBER 19, 2019

This year we welcomed Kurt Smith as VP Product and Strategy. While most of what the FastSpring brand stands for isn’t changing, like our relentless focus on our customers’ success, outstanding technology, service, and expertise, we are increasing our focus and investment in innovation. We Evolved Our Brand.

Technical Review 91

Technical Review Software Review Marketplace as a Service Innovation 91

Sales Hacker

MARCH 7, 2022

Those relationships are even more interdependent as companies gain transparency into buying and selling activities through technology. Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own.

Technical Review 112

Technical Review Sales Marketplace as a Service Banking 112

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Designed for non-technical users.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Sales Hacker

SEPTEMBER 2, 2020

In this article we’ll review the four main sales motions B2B SaaS teams use: Field sales ( outside sales ). And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 132

Scale Outsourcing Services Sales Technical Review 132

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. This is in part due to a rise in the standing of the Chief Customer Officer role. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. If you’re looking for strategies to push your conversions to new heights – it takes more than simply pushing products out on Google, you need to tap into building a growth focused sales funnel.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

Neil Patel

NOVEMBER 4, 2020

You need excellent marketing strategies unique to Amazon’s marketplace. Most of these ranked agencies offer the same services or only have Amazon marketing as one of their numerous services. Only 3% of online shoppers who search for goods and services on Amazon go on to shop elsewhere. So, with over 2.5

Social Media 139

Social Media Marketing Marketplace as a Service Outsourced Development 139

Sales Hacker

APRIL 21, 2021

What about using data analysis to create sales strategies? According to Gartner , the switch to RevOps is due to five key business drivers: Companies are disillusioned with rigid silos. Proliferation of marketing and sales technology. Stay close to three things: the data, the money, and the strategy. Alisa Goldschmidt ).

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. Ian Hillis Makes a lot of sense. But what does that take?

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Stax

JUNE 20, 2024

An ISV partner is a software vendor that partners with an ISV and provides additional services or technology. These programs enable SaaS or cloud solutions companies to expand their reach, enhance their offerings, and accelerate their market penetration or go-to-market strategy.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Neil Patel

JANUARY 25, 2021

million active sellers on Etsy , it can be daunting to figure out how to ensure marketplace visibility. The answer to these questions is simple: You need an Etsy SEO (search engine optimization) strategy. Why You Need an SEO Strategy For Your Etsy Shop. With a reported 3.68 How Etsy Search Works. 10 Tips for Etsy SEO.

Payment Methods 135

Payment Methods AI Search Artificial Intelligence Social Media 135

Neil Patel

OCTOBER 24, 2020

Let’s start by reviewing how you can find the best consultant for your company. The only way that a good consultant can meet challenges and identify opportunities is when they have years of experience and expertise to create effective strategies. Additionally, they should have applicable certifications and technical knowledge.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Consider Stax’s partner program.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Andrey explains why embracing the professional services sector in a unique way has paid dividends. So our platform is also built for them to use. Andrey: Exactly. So we want to foster a community.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

SEPTEMBER 3, 2019

Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And interestingly, nothing really on Uber is new. That’s a pretty compelling product offering.

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171

Sales Hacker

AUGUST 7, 2020

These organizations normally have an exit strategy of going public or being acquired within five years, and they conduct themselves accordingly. Pipeline reviews often occur via telephone or Skype, sometimes at odd hours. As the company scales up due to growth, more formalized procedures and processes will be put in place.

Scale 110

Scale Enterprise Sales Hiring Technical Review 110

Payrix

FEBRUARY 4, 2025

They underwrite and onboard the sub-merchants and provide them with the products and services required to process electronic payments. Chargeback reduction service Screens presentments and chargebacks and returns certain invalid items to the acquirer or issuer, as appropriate.

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. What is the Blue Ocean Strategy?

Strategy 90

Strategy Technical Review Business Innovation 90