User Pilot

MARCH 27, 2025

Appcues is a household name in the product adoption world, with thousands of companies using it to create engaging in-app experiences for mobile apps. For example, Appcues has very limited survey features for collecting feedback from mobile users. How can businesses use Appcues Mobile? Well, thats the question.

Mobile 66

Mobile Pricing Technical Review Software Review 66

Unbounce

AUGUST 28, 2021

You ever visit a website on your phone that’s clearly not optimized for mobile? If you haven’t optimized your landing page for mobile yet, chances are a lot of your visitors are having that same frustrating experience. of global website visits come from mobile platforms. Get your current mobile metrics together, too.

Mobile 137

Mobile Scale Social Media Metrics 137

TechEmpower SaaS

JULY 24, 2023

” or “Are you developing for desktop, tablet, mobile, or all three?” What are your key Startup Metrics ? Are you targeting desktop, tablet, or mobile? Most new sites need to account for mobile delivery – but on the other hand, not every MVP needs both desktop and mobile versions. Administer users?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Buffer Resources

JULY 18, 2024

  Google PageSpeed Insights Check the speed and usability of your site on multiple devices Limitations:  None Enter a URL, and this tool will test the loading time and performance for that URL on desktop and mobile. Works for desktop and mobile. It then grades your site’s performance from 0 - 100.

Technical Review 119

Technical Review Software Review Mobile Engineering 119

SaaStr

MAY 15, 2024

There’s a lot to learn from our mobile-first comrades because it’s even harder over there than it is over here. Lesson #2: Conversion to Paid Is Fairly Low While Free Trial Offerings Are Way Up 70% of mobile subscription apps now offer free trials, at least in part. In B2B, the classic metric for this is 2% now and was 2% in 2006.

Subscription 307

Subscription Payment Features B2B Mobile 307

Andreessen Horowitz

OCTOBER 17, 2023

We hear a lot of discussion around the best practices for launching a mobile game, and one particular topic that often comes up is: whether or not to do a soft launch. Soft launch enables player feedback and metrics which can be used to compare to benchmarks that both Apple’s iOS App Store and Google Play offer in their dashboards.

Mobile 115

Mobile Scale Retention Acquisition 115

User Pilot

MARCH 18, 2025

Choosing the right mobile app engagement platform can determine whether your app thrives or gets abandoned, especially as spending in the mobile app market increased to $36.2 Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. billion in 2024.

Mobile 52

Mobile Engagement Onboarding AI 52

SaaStr

OCTOBER 16, 2021

And BVP’s very helpful inclusion of growth adjusted revenue multiples in their deck supports that: At first glance – with a 180% increase in this metric since 2017 – it would be yet another reinforcement of the “investors are nuts” talking point. billion.

Cloud 291

Cloud Mobile Innovation Metrics 291

Buffer Resources

JULY 22, 2024

  Track ad performance in real-time While Meta got rid of its full Facebook Analytics platform in 2021, it still has excellent resources for understanding ad performance, including reach, engagement, conversions, and more metrics. If you'd rather use a mobile device, a Facebook Ads Manager app is available for Apple and Android.

Payment Methods 112

Payment Methods AI Search Advertising Social Media 112

SaaStr

NOVEMBER 22, 2019

About half of mobile users expect apps to respond in two seconds or less4. Marketing & Web Performance: How Site Speed Impacts Metrics,” Yotta, [link] yottaa.com/marketing-web-performance-101-how-site-speed-impacts-your-metrics. Just one additional second of load time can cause conversions to drop by 7%3. Rodman, Tedd.

SaaS 253

SaaS AI Search Mobile Cloud 253

SaaStr

DECEMBER 1, 2024

Key Metrics Worth Noting: 85% of enterprise expansion comes from existing customers Users spend average 2.5 The Platform Bet While competitors stayed in their lanes, Zinman pushed monday.com to become a true platform. Today, users can build custom workflows without code.

Scale 258

Scale SaaS Company Culture Leadership 258

Neil Patel

MARCH 2, 2021

Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. In this environment, the CAC metric is used by both companies and investors. What the CAC Metric Means to You. The first company (Example 1) has a poor metric.

Acquisition 145

Acquisition Metrics Customer Lifetime Value Advertising 145

SaaStr

JUNE 30, 2023

Braze was founded in 2011 when the most exciting mobile apps were a compass, a flashlight, and a game where you could feed fish. You need to parse through the vanity metrics and figure out what will endure. But the founders believed a mobile-first world was the future. You can’t chase shiny objects. And it was. Both came true.

Scale 245

Scale Mobile Venture Capital Scaling 245

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. What are they all about? What are they all about? during the COVID-19 pandemic. OWL Labs’ Free Management Tool.

Machine Learning 308

Machine Learning Artificial Intelligence SaaS Consulting 308

Intercom, Inc.

JUNE 22, 2020

With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile. In-app messages are hyper-targeted notifications that are sent to users while they’re using a mobile or desktop application. Retain users.

Mobile 235

Mobile Onboarding Engagement Churn 235

SaaStr

JUNE 3, 2022

Register for sessions early: Simply download the SaaStr Events Mobile App and click on the sessions you are most interested in. Metrics that Matter Whether You’re Raising $1m or $100m with Index Ventures. You can also opt into meeting other folks on the mobile app — if you want.

Mobile 279

Mobile Scale SMB Travel 279

Intercom, Inc.

SEPTEMBER 15, 2020

It harnesses the power of multiple channels across web and mobile, from emails to Mobile Carousels , reaching your customers wherever they are. Furthermore, with our visual reporting, you can see at a glance how an entire campaign is performing but also easily see metrics related to specific messages. Mobile Carousels.

Scale 231

Scale Mobile Engagement Onboarding 231

User Pilot

OCTOBER 19, 2024

Main features : Create and deploy in-context feedback surveys (called Nudges ) that appear as subtle pop-ups or widgets on either your web app, website, and their mobile versions. Collect feedback across multiple channels, including email, mobile, web, and even offline. A free trial is available. NPS Software FAQs What is NPS software?

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. For each metric, we explain what it means, why it’s important, and how to measure it. What are CRO metrics?

Metrics 97

Metrics Customer Lifetime Value SaaS Mobile 97

SaaStr

MARCH 1, 2024

Thinking back through Cloud and mobile, what can you learn from them? Meta wasn’t a mobile company, but they captured more value from mobile than AT&T and Verizon combined. Meta wasn’t a mobile company, but they captured more value from mobile than AT&T and Verizon combined. The same could happen in GenAI.

Generative AI 299

Generative AI Outsourcing Services AI Software Review 299

Intercom, Inc.

AUGUST 18, 2020

You can also prevent customers from re-opening closed conversations in your mobile app. New reporting metrics for more detailed insights. Keep tabs on key metrics by downloading or subscribing to the reports that matter to you. Increase customer engagement on your mobile app.

Engagement 197

Engagement Scale Mobile Onboarding 197

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

Buffer Resources

AUGUST 14, 2024

 You’ll get comprehensive metrics for Facebook Pages, Instagram Business and Creator accounts, Twitter/X, and LinkedIn Pages.  All of the metrics mentioned above can be turned into beautiful custom social media reports by simply clicking the ‘+’ button next to each section.

Social Media 111

Social Media Management AI Pricing 111

Intercom, Inc.

NOVEMBER 17, 2021

Create a more efficient and effortless self-serve support experience (even on mobile), understand how each layer of your Conversational Support Funnel is working for you, and anticipate staffing needs with the new average handling time metric. Searching and browsing Articles is supported on mobile! Mobile SDK updates.

Engagement 222

Engagement Mobile Metrics Investment 222

SaaStr

DECEMBER 31, 2022

A great deep dive on just how different metrics and KPIs are for bootstrapping. #5. “Marketing Hyper-Growth at Scale with Klaviyo’s SVP, Global Head of Marketing, Kady Srinivasan” Klaviyo is one of the top leaders in mobile and SMB+ marketing, and one of the very top leaders in B2B ecommerce. #8.

Scale 246

Scale SMB Innovation B2B 246

User Pilot

DECEMBER 31, 2024

A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Custom dashboards to track key metrics at a glance. No mobile support: Only available for web-based applications, limiting its versatility.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

FEBRUARY 2, 2022

Quip had over two million mobile registered users to their name, and less than $1 million of ARR. While I initially found myself fiercely defending PLG (self-service, bottom-up, viral growth models), my beloved metrics (costs for signup, traffic conversion rate, etc.) 2016’s Lesson from Quip. 2021’s Lesson from Calendly.

Sales Hiring 290

Sales Hiring Scale Enterprise Mobile 290

Intercom, Inc.

JULY 28, 2021

On top of that, bottom-line business metrics like customer retention and expansion are in focus for support teams now more than ever. SMARTY, a mobile virtual network operator powered by Three UK, is saving 7,000 support team hours a year with the help of Resolution Bot”.

Headcount 239

Headcount Customer Support Scaling Mobile 239

SaaStr

JANUARY 4, 2020

If you do, you’ll be able to upload a deck, your metrics, etc. Sign up for these in the mobile app when it launches shortly. They’ll go up shortly in our mobile app. We’ll try to match you. We’ll email all CEOs with a ticket before Annual and ask if you are raising and watch to be matched to VCs.

Cloud 215

Cloud Mobile SaaS Metrics 215

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Define and co-own bottom-line metrics. Here are some key metrics we measure: ROAR (Rate of Automated Resolution).

Customer Support 239

Customer Support Scale Education Onboarding 239

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Metrics for championing and improving proactive support. Product engagement metrics.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

SaaStr

JULY 24, 2024

Jason’s earliest investment had strong product market fit, but it took them four years to come out with their mobile app. People stop sending updates, sharing metrics, or filling in dashboards. If you can build great software 50% faster than the competition in two years, that compounds. The fastest absolutely wins.

Sales Hiring 307

Sales Hiring Startup Scale SMB 307

SaaStr

FEBRUARY 10, 2022

Furthermore, a transition to the cloud can open up an entirely new world of metrics, like memory and CPU consumption, which you never had before. And we live in this really magical world of two concurrent platform shifts: the shift to mobile and the shift to the cloud.

Cloud 245

Cloud Venture Capital Social Media Technology 245

Clouded Judgement

AUGUST 25, 2023

” Product Overview At their core, Klaviyo is a marketing automation solution that covers email, SMS, mobile push, and reviews, tying it all together in a customer data platform. ” Benchmark Data The data shown below depicts how the Klaviyo data compares to the operating metrics of current public SaaS businesses.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

NOVEMBER 12, 2019

.” Nowadays, capital is so much more mobile. But again, capital is so much more mobile. That Google sheet had six metrics for the business, and every metric was color-coded; red, yellow, green or super green. What’s more difficult coming from a city like Atlanta growing SaaS businesses is sea-level talent.

Sales Recruiting 202

Sales Recruiting Scale Outsourcing Services Sales Hiring 202

Andreessen Horowitz

MARCH 8, 2024

However, unlike our original analysis — in which we first ranked companies according to web traffic, then added in mobile app data for those companies — this time we split web and mobile gen AI products into two separate lists. This distinction allows us to examine the full universe of top AI mobile apps for the first time.

AI Search 145

AI Search AI ChatGPT Mobile 145