SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Why do developers love SaaS products?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

MARCH 31, 2021

It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem. 2005: Started as a tech outsourcing company. And then after a decade … it started to come together.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Clouded Judgement

AUGUST 16, 2024

Today, IT budgets are roughly broken down into: ~50% headcount / personnel, ~25% software, ~15% hardware, and ~10% outsourcing / consultants. As software grows as a percentage, I think we see headcount / outsourcing shrinking. Let’s discuss why this matters. Consider a hypothetical budget scenario.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. In this analysis, I’ve compared the metrics of the two companies at the time of IPO. SmartSheet.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Outsourced Development 207

Outsourced Development Underperforming Technical Team Development Part-Time VPE 207

Intercom, Inc.

NOVEMBER 14, 2018

Sales KPIs versus sales metrics: Is there a difference? Some might argue that there are fine-grained distinctions to be made between KPIs and metrics. You can think about it this way: your KPIs are the key metrics you use to measure sales performance. Contraction dollars. Beware of headline KPIs. Our top 18 sales KPIs.

Sales Hiring 188

Sales Hiring Metrics Revenue Sales 188

SaaStr

FEBRUARY 7, 2023

Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why? The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies.

VP of Engineering 286

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 286

Tom Tunguz

JUNE 22, 2022

Of course, daily active users and cohort metrics will hydrate dashboards. Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits.

Marketing 355

Marketing Blockchain Advertising Government 355

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. What is a business metric? Use Baremetrics to calculate business metrics for Shopify Apps 6. What is a business metric?

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

SaaStr

OCTOBER 14, 2021

And the engine really never stopped running, evolving into a dominant DevOps Platform for software development. We’re getting used to seeing these super-high NRR numbers from the top developer-focused leaders, in many cases because utility pricing often encourages it (see also Datadog, Twilio, etc). 5 Interesting Learnings: #1.

Outsourced Development 66

Outsourced Development Software Development Innovation Cloud 66

Clouded Judgement

JULY 16, 2024

Our platform’s extensible architecture also enables customers to rapidly adopt and develop new solutions that meet the unique and continually evolving needs of their business. You can some metrics below based on different share prices. Financial and Operational Reporting. This implies roughly a $4.2 - $4.8b NTM revenue multiple.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Tom Tunguz

MARCH 1, 2021

A company with this architecture will map out the customer journey sufficiently well to develop proxy metrics , leading indicators of customer behavior. A data scientist might develop a churn prediction algorithm. Data like customer contracts, contact history, event attendance, product usage.

Data 363

Data Machine Learning Artificial Intelligence SaaS 363

SaaStr

MARCH 24, 2021

Contracting. If the prospect accepts, they sign a contract and the deal is won. 5 tips for developing a sales process for your startup. Know what metrics you want to track. Design your sales process so you can report on key metrics. Prospect reviews the proposal internally, and if desired, terms can be negotiated.

Sales Hiring 312

Sales Hiring Startup Sales Outsourced Development 312

SaaStr

MARCH 2, 2022

Use it to develop a hypothesis about what will work and turn it into a data-driven program. You can do this by creating community and developer advocacy teams that enable the community to succeed. The mandate for community and developer relations needs to be about community success and community growth.” – Asawari Samant.

Outsourcing Services 246

Outsourcing Services Scale Outsourced Development Marketing 246

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

SaaStr

JANUARY 5, 2023

They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. Instead, the pathway to success resembles a series of consecutive S-curves—the undulations of growth and contraction that occur in every business.

Sales Hiring 49

Sales Hiring Acquisition Forecasting Outsourced Development 49

SaaStr

MARCH 13, 2021

More often than not, developers buy first, and then other business stakeholders are brought in as the footprint and deal size expands. #2. World-class, but a bit lower than some other developer-focused leader. Not pushing annual contracts so much helped. Metrics are back to pre-Covid levels. Always good to track.

Scale 334

Scale Outsourced Development Cloud Scaling 334

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. Honestly, all the metrics are breathtaking approaching $1B in ARR: 5 Interesting Learnings: 1.

Outsourcing Services 278

Outsourcing Services Outsourced Development Cloud Scaling 278

SaaStr

NOVEMBER 30, 2023

But to develop a GTM strategy, you must have Product Market Fit. There are five metrics ICONIQ feels are indicative of fundamental health regardless of stage, and so, while each one may not be directly tied to GTM health, they are all indirectly tied to it. Significant savings are possible when using a global workforce vs. onshore.

Scale 269

Scale Sales Hiring Scaling Outsourced Development 269

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. . “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. Ash Bhoopathy (@ashbhoopathy): What the key things are to have to absolutely make sure you have in-house versus nowadays it seems like there’s a whole bunch that you can actually outsource? Experiments are great to outsource, but you cannot outsource your core.

Scale 286

Scale Outsourcing Services Sales Hiring VP of Engineering 286

Tom Tunguz

MARCH 19, 2020

If a meaningful fraction of customers no longer pay the balance of their annual contract on the renewal date, then your startup’s cash flows will worsen. Estimating this ahead of time is an important exercise before developing a new financial model. It’s important to anticipate that and plan assuming it. Sixth, leadership.

Startup 247

Startup SaaS Payments Payment Services Payment Methods 247

SaaStr

NOVEMBER 4, 2021

The SaaS “Rule of 40” has gained popularity due to its simplicity, requiring only two common financial metrics to be added together. Ultimately, the “Rule of 40” is ONLY a metric. Rule of 40: Average Contract Value (ACV). Research & Development (R&D) % – Qualifier: 18%.

SaaS 311

SaaS Technical Review Benchmarks Azure 311

SaaStr

SEPTEMBER 12, 2023

Tie compensation to these metrics to incentivize performance. 2 Cold Emails I Funded For Millions Cold emails to investors can work if they are personalized, compelling, and show early traction or metrics that demonstrate a clear opportunity. SaaS prices are not usually lower due to competition from developing countries.

Sales Hiring 277

Sales Hiring Technical Advisors Compensation Outsourced Development 277

SaaStr

JULY 25, 2022

Using value metrics to optimize pricing. Before looking at all the different pricing models, you must measure your value metric. Knowing your value metric can help determine how much of the customer value you can monetize. How can you define your value metric in an optimal way? link your value metric to customer success.

Pricing 269

Pricing Strategy SaaS Forecasting 269

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. First, we’ll review what contract renewal is and what it means to automate the process.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

Sales Hacker

JANUARY 7, 2025

We’re always in a rush to get to the outcome or the next step, but like, you know, it sounds cliche, but like that journey and that progression is where you’re actually developing all of the skills that will in turn serve you for that next chapter. Because there is a chapter after the outcome or the promotion or whatever.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

SaaStr

MAY 24, 2024

Misalignment between sales and marketing can lead to conflicts over metrics and credit. CEOs who are not interested in revenue and prioritize product development tend to hire CROs over CMOs. Many companies are outsourcing more of their marketing functions because they find it challenging to manage effectively.

Sales Hiring 286

Sales Hiring Outsourcing Services Technical Review Scale 286

SaaStr

NOVEMBER 23, 2022

Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox. Anybody can post the numbers—the right churns, contraction profiles, or ARRs—but they should also earn these metrics with integrity.

Underperforming Technical Team 306

Underperforming Technical Team Leadership Outsourced Development Finance 306

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. But how many SaaS financial metrics are you really tracking? Baremetrics gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more. What are metrics? Number of Contractions.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Baremetrics

NOVEMBER 18, 2021

Unfortunately, things only get more difficult when it comes to running the whole business as a Shopify app developer. This article will cover 10 business tips for improving your Shopify app’s development, marketing, and sales. 10 business tips for Shopify app developers 1. Maximizing profit requires tracking your growth metrics.

Payment Solutions 98

Payment Solutions Underperforming Technical Team Outsourced Development Development 98

Intercom, Inc.

JULY 2, 2020

Companies did everything they could to minimize costs, from outsourcing frontline teams, to implementing needlessly complex phone trees, to simply making customers wait to hear back. . Diversity and inclusion: Along with having a top-line metric for recruiting and retention, Zapier gave every employee funds to support Black Lives Matter.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. The Semantic Model Becomes a Must-Have: Semantic models unify a single definition across an organization for a particular metric. The same thing is happening in data.

Artificial Intelligence 220

Artificial Intelligence Trends Data Software Review 220

Tom Tunguz

AUGUST 14, 2017

The cash conversion cycle is a key metric for startups, but one that often isn’t talked about until a business hires a CFO. Once a business established product market fit, the cash conversion cycle is a key metric of a company’s cash efficiency - how quickly a company can convert a dollar of investment into a dollar of cash flow.

Startup 189

Startup Sales Hiring Payment Solutions Payment Services 189

Intercom, Inc.

JULY 14, 2022

Until recently, our observability tooling has been primarily based on metrics. A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. Metrics are easy to add and understand, but they are missing high-cardinality attributes (e.g.

Engineering 272

Engineering Outsourced Development Metrics Pricing 272

Sales Hacker

MAY 20, 2021

You should approach this tactically with honed and consistent metrics. Let’s explore the mathematical process the sales outsourcing team at Sales Force Europe takes both on behalf of our clients and in our own lead generation and international sales strategy. Develop a focused sales approach. What about size?

Scale 118

Scale Metrics Outsourcing Services Sales Recruiting 118

SaaStr

FEBRUARY 11, 2020

” But okay, if there’s not enough sales roles, it’s … people still have muddy lead generation metrics. It’s a new presentation he’s developing. They wanted to triple that growth rate and valuation, so what they were hyper-focused on are really three main metrics. Anyway, skipping a step.

Scale 269

Scale Outsourcing Services Revenue Outsourced Development 269