SaaStr

OCTOBER 23, 2024

A mobile phone is their dominant source of managing business activities. The mobile phone user has the highest NPS as a BILL user because it’s super simple and easy, and the clerk does all the data entry, pulling everything in and managing it. At BILL, logo retention is 86% in the first 90 days.

SMB 307

SMB Payment Services Payments Payment Methods 307

User Pilot

MAY 31, 2025

Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. But is Intercom Mobile still worth the investment in 2025 and beyond? Then, show you where Intercom Mobile shines and when you might need alternatives.

Mobile 66

Mobile Software Review Pricing Underperforming Technical Team 66

SaaStr

SEPTEMBER 30, 2019

Payments can be facilitated on a mobile device in a variety of ways. Tablets or phones can be transformed into a formidable payment platform by swiping or inserting cards with hardware plugged into the mobile device. In the case of a mobile transaction, tokens are sent to the POS terminal, protecting data while in transit.

Mobile Payments 175

Mobile Payments SaaS Payments Payment Solutions Payments 175

User Pilot

MAY 28, 2025

You finally launched your mobile app. While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. How do I use Userpilot to improve mobile app adoption?

Mobile 59

Mobile Technical Review Software Review Engagement 59

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is the rate at which your business can keep its paying customers over a given period of time.

Churn 199

Churn Retention Strategy Education 199

FastSpring

NOVEMBER 13, 2024

Effective ways to market web shops outside of games to avoid violating anti-steering rules in mobile marketplaces. These creator programs boost revenue and increase free-to-paid conversions, player engagement, and retention. A fast, scaleable, and secure player-experience optimized web shop.

Payments 158

Payments Merchant Services Payment Methods Payment Services 158

User Pilot

MARCH 27, 2025

Appcues is a household name in the product adoption world, with thousands of companies using it to create engaging in-app experiences for mobile apps. For example, Appcues has very limited survey features for collecting feedback from mobile users. How can businesses use Appcues Mobile? Well, thats the question.

Mobile 66

Mobile Pricing Technical Review Software Review 66

User Pilot

APRIL 2, 2025

Let’s face it: understanding what your users are actually doing in your mobile app can be a real headache. That’s where Userpilot’s mobile analytics come in. Why choose Userpilot for mobile analytics? It’s built for product people who need clear insights without drowning in data.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

User Pilot

MARCH 30, 2025

Finally, your SaaS mobile app is live! But is your mobile user acquisition strategy strong enough? I say this because, despite actively supporting the product-led growth model, the mobile app market is still ridiculously competitive. For example, Slacks mobile app allows you to balance your work with the desktop version.

Mobile 66

Mobile Acquisition Software Review Social Media 66

User Pilot

MARCH 30, 2025

Your mobile users need just as much support and probably have even less patience to figure things out on their own. With Userpilots mobile onboarding , you can create native-feeling in-app experiences that are quick to launch and dont need developer handoffs. Mobile – Userpilot Onboard and Educate Users on Native Mobile Apps.

Mobile 66

Mobile Onboarding User Experience Engagement 66

TechEmpower SaaS

DECEMBER 11, 2023

Client Retention: Do they have repeat or long-term clients? Support and Maintenance: After the launch of your application, what support does the company provide? Do they assist with the transition to in-house or other developers? How do they handle hosting and support? References: The company should willingly provide references.

Software Development 443

Software Development Development Software Review Software 443

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies Looking for a job in mobile product management? Apply here 2.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. mobile subscriptions. Still, even now.

B2C 282

B2C Mobile B2B Payment Features 282

Andreessen Horowitz

OCTOBER 17, 2023

We hear a lot of discussion around the best practices for launching a mobile game, and one particular topic that often comes up is: whether or not to do a soft launch. Mobile gamers are spoiled by choice and have a low propensity to return post-churn. If your core loop is working, you’ll want to make sure the game is highly retentive.

Mobile 115

Mobile Scale Retention Acquisition 115

User Pilot

MARCH 18, 2025

Choosing the right mobile app engagement platform can determine whether your app thrives or gets abandoned, especially as spending in the mobile app market increased to $36.2 Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. billion in 2024.

Mobile 52

Mobile Engagement Onboarding AI 52

SaaStr

APRIL 8, 2020

Profitwell’s Free Pricing and Retention Audits. Click here for Profitwell’s free pricing and retention audits (a meeting with the Profitwell team for a free analysis of either your pricing or retention). Where can I find the deal? What are they all about? What are they all about? during the COVID-19 pandemic.

Artificial Intelligence 302

Artificial Intelligence Machine Learning SaaS Consulting 302

User Pilot

OCTOBER 19, 2024

Main features : Create and deploy in-context feedback surveys (called Nudges ) that appear as subtle pop-ups or widgets on either your web app, website, and their mobile versions. Collect feedback across multiple channels, including email, mobile, web, and even offline.

Software Review 105

Software Review Technical Review Software B2C 105

SaaStr

MAY 15, 2024

There’s a lot to learn from our mobile-first comrades because it’s even harder over there than it is over here. Lesson #2: Conversion to Paid Is Fairly Low While Free Trial Offerings Are Way Up 70% of mobile subscription apps now offer free trials, at least in part. It really pays to lean into retention, especially if you sell to SMBs.

Payment Features 301

Payment Features Subscription B2B Mobile 301

Intercom, Inc.

JUNE 22, 2020

With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile. In-app messages are hyper-targeted notifications that are sent to users while they’re using a mobile or desktop application. Retain users.

Mobile 235

Mobile Onboarding Engagement Churn 235

SaaStr

MARCH 1, 2024

In the application layer for startups, many face challenges that boil down to retention. If you’re a startup building in this space, retention is a challenge, and you’ll need to be more strategic. Retention is increasing pretty dramatically across businesses with data, distribution, and the right use case.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

Tom Tunguz

JANUARY 18, 2023

Rippling sells about 13 products for information technology teams, finance teams, & human resources teams like mobile device management, payroll, & talent management. Parker founded Rippling , a six-year old company with about 1800 employees. A compound company must excel at new product development & launch.

Startup 314

Startup Strategy Scale Cloud 314

User Pilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering.

Retention 105

Retention Software SaaS Social Media 105

User Pilot

APRIL 30, 2025

If youve recently launched a mobile app and want to increase app users, its going to be an uphill battle. Because most mobile apps lose 77% of their users within 3 days! Create communities to engage mobile users. If your user starts on a desktop and later switches to a mobile device, the transition should feel seamless.

Strategy 66

Strategy Mobile Systems Review Scale 66

Tom Tunguz

SEPTEMBER 1, 2021

The company leverages novel storage techniques to scalably collect data on how users engage with mobile apps and web sites. Net Dollar Retention. Amplitude, a leading provider of web analytics, filed their S-1 earlier this week. Amplitude counts Cisco, Adidas, PayPal and CapitalOne amongst its customers. Revenue Growth. -.

Metrics 294

Metrics Benchmarks PayPal Enterprise 294

SaaStr

DECEMBER 1, 2024

The Numbers That Matter: $10B+ Market Cap 180,000+ Customers 152% Net Dollar Retention (2023) 7x Growth in First 24 Months After IPO 1,000+ Employees Across 8 Global Offices What Did Zinman Do Differently? But Zinman saw something different – a chance to make work management visual, intuitive, and actually enjoyable to use.

Scale 248

Scale SaaS Company Culture Leadership 248

User Pilot

NOVEMBER 29, 2024

Amplitude’s session replays are currently available for web applications, including traditional websites, single-page applications (SPAs), and mobile web apps. Raw replay data is stored for 30 days by default but can be extended to 12 months by purchasing extra retention time.

Pricing 105

Pricing Banking Retention Enterprise 105

User Pilot

NOVEMBER 29, 2024

Dan, a Stanford-trained engineer with experience guiding companies like Intuit, understands how to optimize your product metrics for growth by focusing on retention and building a product users truly value. While Product B may not attract as many new users, the ones it does acquire have high retention rates.

Metrics 105

Metrics Scale Acquisition Retention 105

Intercom, Inc.

SEPTEMBER 15, 2020

Retaining your hard-won customers is the difference between success and failure for online businesses, and the key to retention is excellent customer communication. It harnesses the power of multiple channels across web and mobile, from emails to Mobile Carousels , reaching your customers wherever they are. Mobile Carousels.

Scale 231

Scale Mobile Engagement Onboarding 231

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Product Tours and Mobile Carousels. Driving increased customer satisfaction and retention.

Scale 237

Scale Headcount Mobile Communication 237

SaaStr

OCTOBER 27, 2022

Deliver a better buyer experience by combining content, price quotes, e-sign, and sales transactions into a single, mobile-friendly webpage. Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback.

Merchant Services 240

Merchant Services Payment Solutions Onboarding Payments 240

User Pilot

JANUARY 16, 2023

Features to look for in customer retention software: Analytics and tracking. Access to the right churn software can boost your retention game because you’ll find and address churn risk quickly. There are many customer retention products in the market, and it can get confusing when you try to choose the right tool for you.

Software Review 105

Software Review Churn Retention Software 105

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? This article will examine customer acquisition and retention and determine which one you should focus on. Customer retention keeps existing customers interested and engaged to ensure their ongoing loyalty and repeat business. What is customer retention?

Acquisition 105

Acquisition Retention Customer Lifetime Value Churn 105

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

SaaStr

DECEMBER 28, 2019

Upgrade the mobile team. This will drive up your net retention, drive down your churn, and drive up NPS. Pretty soon you aren’t really pushing out as many features as you used to. Stop this in Q1. Add a new team just focused on cool features. Add a new team just focused on integrations. Figure out what you can do with data.

Part-Time VPE 325

Part-Time VPE Sales Hiring Scale Sales Recruiting 325

SaaStr

MARCH 10, 2021

But they hit their stride in 2012 as mobile took off, enable construction project management software to finally really work in the field. And gross retention stayed high at 95% — the same as pre-Covid. The first 10 years were actually pretty challenging … the company was founded way back in 2002. Not just in the office.

Construction 287

Construction Scale Pricing Mobile 287

Stax

JANUARY 3, 2024

Whether businesses are on the road or staff are simply moving about in-store, mobile point of sale systems (mPOS systems) are becoming an increasingly popular POS option for small businesses. Imagine a restaurant using a mobile POS system to manage sales both at its permanent locations and through its food truck.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

User Pilot

DECEMBER 31, 2024

Why consider Appcues as a Userpilot competitor Mobile environment support: Works with Native Android, iOS, React Native, Flutter, and Ionic. No mobile support: Only available for web-based applications, limiting its versatility. Pricing: Its Growth plan starts at $1,000/month. Appcues flow builder. Whatfix dashboard.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105