Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. Finally, its product usage , workflow, and form analytics help teams make informed decisions and optimize the user experience. Or bad, because it adds unnecessary complexity?

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Full Session

DECEMBER 23, 2024

In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. Don’t worry, you’re not alone!

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

User Pilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. This will confuse users and result in a poor UX experience.

Underperforming Technical Team 105

Underperforming Technical Team User Experience Onboarding Mobile 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 132

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 132

User Pilot

AUGUST 22, 2024

What are its strengths and weaknesses? Catering to businesses of all sizes, it enables teams to track user interactions with the brand at different stages of the customer journey. Industry-standard reports, including funnels, retention, and user journeys (paths). What’s Amplitude tracking? How do you set it up?

Technical Review 105

Technical Review Underperforming Technical Team Software Review Pricing 105

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. Drive product adoption and improve customer retention. These can be used for both web and mobile apps.

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. Technographic segmentation This customer segmentation type divides users based on the technology they use, e.g., device type (desktop, mobile), browser (Chrome, Firefox), or operating system (Windows, iOS).

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

SEPTEMBER 11, 2023

Improved customer retention strategies to identify and eliminate friction points. Ideas from feature request surveys for developing product roadmap. Businesses can use customer analytics for various purposes, from adoption to retention to growth. More personalized experiences for customers with segmentation and customer data.

Underperforming Technical Team 105

Underperforming Technical Team Customer Lifetime Value Retention Engagement 105

User Pilot

MARCH 17, 2025

Its features work on both web and mobile apps. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. Growth: Starting from $799/month, this plan provides for AI-powered content localization, advanced event-based triggers, and native mobile app support.

Software Review 52

Software Review Underperforming Technical Team Technical Review Pricing 52

Chart Mogul

APRIL 24, 2019

Earlier this month, I had a chance to learn more Aleksandra Siciarz’s role as a mobile app marketing lead at GetResponse. Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. Enter mobile. A bit of background.

Growth Hacking 53

Growth Hacking Mobile Technical Review Underperforming Technical Team 53

Neil Patel

MARCH 2, 2021

Advertising costs Cost of your marketing team Cost of your sales team Creative costs Technical costs Publishing costs Production costs Inventory upkeep. The first company (Example 1) has a poor metric. The company spent $100,000 on advertising last month, and its marketing team says 10,000 new orders were placed.

Acquisition 145

Acquisition Metrics Customer Lifetime Value Advertising 145

User Pilot

JULY 14, 2021

Choose Pendo if you need mobile app onboarding. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), Are you going to use it for a mobile app or a web app?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

AUGUST 31, 2023

Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Retention analysis in Heap.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

BrightBack

AUGUST 19, 2019

Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship. It's critical for companies to place just as much emphasis on retention as they do on acquisition. A subscription business model requires proving a consistent return on investment (ROI) to your customers.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Retention analysis is offered by both Pendo and Amplitude. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. How does this sound?

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Let’s get started! Which metrics will you track to measure progress ?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Typeform is a popular product feedback tool that allows businesses to collect user insights through visually engaging, interactive forms in both web and mobile apps.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

AUGUST 21, 2024

Heap provides multiple analytics tools, including: Charts : Visualize user behavior and product performance through various chart types like funnels , journeys, engagement, and retention. Your team would benefit more from a no-code solution The budget isn’t high enough to complement Heap with other platforms. Heap autocaptured events.

Technical Review 101

Technical Review Underperforming Technical Team Software Review Scale 101

How To Buy Saas

JUNE 14, 2024

This blog discusses the significance of visual testing and how it has become a vital component of corporate app development in recent years. Visual testing is an essential component of application development since an application’s user interface has a substantial influence on its commercial success.

Mobile 40

Mobile Underperforming Technical Team User Experience Web Developers 40

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

The Marketing & Growth Hacking Publication

APRIL 8, 2019

Mobile First” is quickly becoming old news and “Mobile Only” has entered the industry jargon. In 2019, a mobile-centric approach is becoming the key way for brands to connect and engage with consumers for many. So how does one not just cope but build a kick a** mobile growth strategy in 2019? It’s happening.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The product team utilizes click data for making data-driven decisions on product development.

Engagement 98

Engagement Underperforming Technical Team SaaS User Experience 98

Sales Hacker

OCTOBER 22, 2018

Matt is a longtime sales executive having worked at large companies like T-Mobile and even sold at Tony Robbins. Matt walks us through his playbook for building high-performing sales teams and how to build the right kind of culture and sales mentality. . It’s a phone system designed for the modern sales team.

Scale 72

Scale Sales Hiring Underperforming Technical Team Scaling 72

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. It supports both web and mobile apps. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. according to G2 reviewers.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Neil Patel

JUNE 22, 2021

That’s a lesson for you when developing a sound content marketing strategy: when creating more landing pages, think strategically about keywords and build your content around the right ones. It enables you to develop content that speaks to each segment more effectively. Not too bad! Mobile testing is also crucial.

Content Marketing 145

Content Marketing Marketing Social Media Underperforming Technical Team 145

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. Retention analysis. Funnel analysis. Trends analysis.

Underperforming Technical Team 105

Underperforming Technical Team Metrics Mobile User Experience 105