SaaStr

MAY 21, 2021

But took a full decade for mobile to get mature enough to make construction software really work, because it had to work in the field. Squarespace is self-service and SMB focused. One thing these very, very different, incredibly successful SaaS companies have in common: it took like forever to get really big. More on that here.

Construction 342

Construction SMB Mobile Cloud 342

SaaStr

DECEMBER 31, 2022

The 4 V’s of Sales: Volume, Value, and Velocity: Waze Head of SMB Sales & Head of Sales Enablement. A good and different look at some good ideas for SMB sales. #6. A great deep dive on just how different metrics and KPIs are for bootstrapping. #5.

Scale 246

Scale SMB Innovation B2B 246

Tom Tunguz

MAY 5, 2013

Kenny van Zant drew this diagram for me on white board and I think it’s the best visualization of how SMB SaaS freemium business grow. The diagram highlights a few important mechanics of the SMB SaaS business model. A few of these customers grow into SMBs and become paying customers - they cross the dashed line in this diagram.

SMB 100

SMB Scale SaaS Mobile 100

SaaStr

APRIL 8, 2020

Hiver’s Free Shared Inboxes for SMB. UruIT is a top software development agency that offers services such as product discovery, web & mobile app development, product management, Machine Learning consulting, and UX design. Where can I find the deal? What are they all about? during the COVID-19 pandemic.

Machine Learning 308

Machine Learning Artificial Intelligence SaaS Consulting 308

Tom Tunguz

APRIL 8, 2015

There’s a familiar path now to SaaS companies that start in the SMB (small-to-medium business) part of the market. In short, new startups leverage a distribution advantage to acquire SMB customers at scale. SMB 3-7% 31%-58%. SMB customers tend to go out of business more frequently than bigger businesses.

Innovation 208

Innovation Startup Scale SMB 208

Tom Tunguz

APRIL 16, 2013

At first glance, SMB SaaS companies, those who sell Software-as-a-Service to small to medium businesses, may seem like any other software company. Successful SMB SaaS companies have reinvented their businesses eschewing the expensive enterprise sales model in favor of end-user centric marketing, support and product development.

SMB 100

SMB Scale Startup SaaS 100

SaaStr

DECEMBER 11, 2020

#1: Todd McKinnon, CEO Okta: “Building a Higher Performance Organizaion” A really great, open session on what Okta got right to win: Todd is humble and candid about how they won (going enterprise, early) and where it ended up being OK they were a bit late, or took time to win (mobile, dev). This was even better than I expected.

Scale 233

Scale Sales Recruiting Scaling SMB 233

Tom Tunguz

SEPTEMBER 13, 2016

When an SMB SaaS startup is young with quickly growing revenues, more of the same works. For some SMB SaaS companies, generating this kind of lead volume even at scale isn’t a challenge. There is no universal answer to which direction to pursue: remain in the SMB segment and cross-sell or move up-market, or both.

SMB 100

SMB Scale Startup Marketing 100

Tom Tunguz

APRIL 25, 2012

On first glance, SMB SaaS companies, those who sell Software-as-a-Service to small to medium businesses, may seem like any other software company. SMB SaaS companies sell to a radically different market than enterprise software companies. On the other hand, SMB SaaS companies sell to firms with 10 employees and $400k in annual payroll.

SMB 100

SMB Scale SaaS compliance 100

SaaStr

AUGUST 6, 2022

The explosion of mobile changed it up once again. HubSpot has stayed mostly SMB focused, but has over time evolved from a simple tool to the marketing and sales hub for many of its customers marketing efforts. Back in the day when the world was a desktop OS, there was a lot of truth to that. And ultimately, stalled out.

Scale 307

Scale SMB Mobile Acquisition 307

SaaStr

JUNE 3, 2022

Register for sessions early: Simply download the SaaStr Events Mobile App and click on the sessions you are most interested in. 7 Secrets to a Successful SMB GTM Strategy with PayFit and Accel. You can also opt into meeting other folks on the mobile app — if you want. 5 Scale-Up Mistakes for Startups with Dave Kellogg.

Mobile 279

Mobile Scale SMB Travel 279

SaaStr

JUNE 5, 2019

If you do have a ticket, download our mobile app “SaaStr Events” and start picking your sessions! The Secret to SMB Sales with Accel and Doctolib. We will dribble out a handful of final tickets each day as sponsors release any surplus passes. What’s most popular at the moment? Hope to see you next week!!

Sales Hiring 218

Sales Hiring Scale SMB Mobile 218

SaaStr

JULY 24, 2024

Jason’s earliest investment had strong product market fit, but it took them four years to come out with their mobile app. Another issue is when a CEO doesn’t know what to do, especially in a high-churn model like SMB. If you can build great software 50% faster than the competition in two years, that compounds.

Sales Hiring 307

Sales Hiring Startup Scale SMB 307

SaaStr

MARCH 28, 2024

Our thesis here is that there is a growing need for cybersecurity offerings for the SMB, the best way to deliver that offering is via managed service providers, and winning companies will take a platform approach to building products and features that are at parity to what enterprises have access to.

Venture Capital 280

Venture Capital Cybersecurity Artificial Intelligence Scale 280

SaaStr

JUNE 27, 2019

When we were SMB focused in the early years, our sales cycles were quick. Product org changes quite a bit as well and as one chief product officer shared with me, he said, “You know, when we made the transition from SMB to enterprise, we went from being kind of in control of our own destiny and certainly of our own time.

Scale 240

Scale Enterprise Scaling Sales Hiring 240

SaaStr

OCTOBER 4, 2024

Finding Superfans Early On Jason starts by asking the meta-question: “You’re at $900M of ARR, growing 35%, 112% NRR from SMBs, and 14% free cash flow. They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. They began with email, then SMS, and now mobile.

Revenue 313

Revenue Scale Underperforming Technical Team Sales Hiring 313

SaaStock

JANUARY 25, 2019

Omie main goal is to bridge the efficiency gap in Brazilian SMB, helping customers to be more prosperous. Omie is the only SaaS company figuring among 100 fastest growing SMB in Brazil, according to Deloitte Consulting, ranking #3. CEO : Marcelo Lombardo. Founded : 2013. Based in: São Paulo, Brazil.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Andreessen Horowitz

MARCH 8, 2024

However, unlike our original analysis — in which we first ranked companies according to web traffic, then added in mobile app data for those companies — this time we split web and mobile gen AI products into two separate lists. This distinction allows us to examine the full universe of top AI mobile apps for the first time.

AI Search 145

AI Search AI ChatGPT Mobile 145

Intercom, Inc.

JULY 16, 2020

It wasn’t long before they identified a further growth opportunity: some of their larger customers were jumping ship, saying they had outgrown the company’s SMB-oriented solutions. In 2014, the company smashed expectations, earning $105 million in revenue – double what they had taken in the year before.

Sales Hiring 226

Sales Hiring Scale Artificial Intelligence Enterprise 226

Stax

APRIL 3, 2025

They can range from traditional payments, such as credit/debit cards and ACH payments , to modern alternative methods, such as digital wallets, mobile transactions, Buy Now Pay Later (BNPL), and cryptocurrency. Keep in mind that the right solution for a startup or SMB may not necessarily be the best for large firms or high-volume enterprises.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Tom Tunguz

JUNE 19, 2016

Placement Expensify distributes its applications in the places these consumers will look for them, namely mobile app stores. Positioning Expensify markets itself as an irreverent brand, a marketing message that resonates with the individual users who in a sense ‘rebel’ and choose a different expense management product.

Pricing 127

Pricing Startup Strategy Development 127

SaaStr

JUNE 26, 2024

It Takes Time To Bounce Back Jason was the first investor in RevenueCat , a company that automates mobile subscriptions on your phone. 30% of all mobile apps with a paid subscription use RevenueCat to manage it. That’s a pretty good slice of the mobile ecosystem. They’re very SMB and just closed their first $750k TCV deal.

CTO Hire 148

CTO Hire AI Venture Capital Sales Hiring 148

Tom Tunguz

JUNE 26, 2013

Mobile messaging and big data are knee-jerk reactions at this point. SMB capital access - In addition to consumers' feeling the tightening of the credit market, small and medium businesses suffered as local and regional banks' pursestrings contracted in tandem. I’m asked with some frequency which startup sectors are booming.

Merchant Services 100

Merchant Services Payments Point of Sale Startup 100

Neil Patel

DECEMBER 8, 2020

Clockify – Best Reporting Features Time Doctor – Best for Employee Monitoring Toggl Track – Best for Holding Everyone Accountable TSheets – Best for GPS Monitoring Tick – Best for SMB Time Management. Employees clock in from the mobile app and managers can see exactly where they are in the Who’s Working window.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

Neil Patel

JANUARY 7, 2021

Schoology – Best for K-12 education D2L Brightspace – Best for higher education Tovuti – Best for selling online courses Looop – Best for SMB employee training Docebo – Best for enterprise learning Sensei – Best LMS plugin for WordPress. The Top 6 Options for LMS Software. That’s the beauty of Schoology.

Systems Review 138

Systems Review Management Scale Education 138

Neil Patel

DECEMBER 5, 2020

Phoneburner – Best for Remote Teams VanillaSoft – Best for Outbound Sales Voicent Cloud – Best Standalone Auto Dialer Software Mojo – Best for SMB Sales RingCentral – Best for Compliance Kixie – Best for Local Presence. 4 – Mojo — Best For SMB Sales.

Software Review 143

Software Review Software Scale compliance 143

SaaStr

OCTOBER 15, 2019

Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. So as Lauren sort of alluded to, we started by focusing on SMB’s. It’s not going to work.

Underperforming Technical Team 223

Underperforming Technical Team Sales Hiring SMB Enterprise 223

Sales Hacker

NOVEMBER 9, 2020

Having the right technology in place is often the difference between success and failure, and this is even more true for startups and SMB, where you have a small team and limited resources. Another feature that appears to be very important in moving the purchasing decision needle is the presence of a mobile app.

Technical Review 133

Technical Review Scale Trends Startup 133

How To Buy Saas

FEBRUARY 25, 2025

Rapid SMB adoption with 200K+ customers. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales. Mobile App Fully-featured mobile app (iOS/Android) for on-the-go access to CRM data, though initial setup of whats viewed may need config. Generally praised for ease on mobile.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Tom Tunguz

OCTOBER 9, 2014

The hardware category's median valuation is heavily influenced by Xiaomi, a super-fast growing Chinese mobile phone company, whose last valuation pegged the company at $10B. Again, this is a result of the fast growth rates, massive user bases and huge monetization opportunities in this segment. Big Data 900 4.1 Financial Services 160 3.8

Finance 113

Finance Startup Social Media Technical Review 113

Neil Patel

NOVEMBER 29, 2020

Mobile device routing : Allows calls to be routed to mobile devices. Agents can switch between chat, email, mobile, social, video, or voice to maintain seamless customer interactions. The VoIP quality is great, calls don’t drop, and agents can work from anywhere on their laptop or personal mobile device.

Payment Solutions 144

Payment Solutions Software Review Payment Methods Software 144

Stax

MAY 30, 2024

Most of the solutions listed below offer a mobile app for Android and/or iOS. Many of these apps offer mobile versions for both Android and iOS. It’s intentionally created to be very friendly for SMB users, featuring robust invoicing and time tracking features. ” – Sanjit L.,

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Technical Advisors 88

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. Mobile app: Before choosing a CRM, check if their mobile app offers your team the necessary information when they’re on the go. Mobile-first design, including offline functionality. Mobile app (Android and iOS). Mobile app. But what exactly makes a CRM ideal for a large company?

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

Stax

DECEMBER 20, 2023

As a small business owner, it’s important to accept different payment methods like cash, credit card, and contactless or NFC mobile payments to ensure an easy shopping experience for your customers. Security and Fraud Protection Fraud is rampant in the SMB sector for both brick-and-mortar or eCommerce companies.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

User Pilot

JUNE 29, 2022

Geared for SMB. Cons: Despite their focus on the SMB market, using the tool will cost you $299/mo (billed annually). Segment is a data management tool that aggregates data points from mobile and web apps and also can connect 300+ software to process and access this data pool in one interface. Compare feature usage over time.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

Neil Patel

DECEMBER 16, 2021

Mobile is a big part of that and so are social media and video. Mobile ad spend is predicted to continue increasing due to a growth in mobile usage. How can I grow my SMB using online marketing? That’s why eMarketer estimated that digital ad spending will grow to $191.01 billion which is a 25.5 What a waste of money!

Social Media 145

Social Media Strategy Marketing Business 145

CloseSaaS

SEPTEMBER 25, 2023

Close was designed for small businesses—with comprehensive features, solid support, extensive integrations, and a mobile app—all for a fair price. Learn how to optimize your SMB workflows with Close.

SMB 52

SMB Business Mobile Pricing 52