SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Mallun : Sure.

Sales Hiring 263

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 263

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 205

Merchant Services Scale Technical Review Sales Hiring 205

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. What are some of the biggest challenges that you’d like to tackle as the company’s new CTO?

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Tom Tunguz

NOVEMBER 18, 2015

Last night, SaaS Office Hours hosted Optimizely co-founder and CTO Pete Koomen. Dan and his team wrote code to fine-tune sign-up flows, and the experiments meaningfully improved fundraising performance. First, hire a management coach to work with you as the company grows. These were some of the things I learned from Pete.

CTO Coach 113

CTO Coach Sales Hiring CTO Hire Startup 113

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. Cybercriminals are at the top of their game and they know just how to find those sweet spots. That’s essentially what penetration testing is (aka “pen testing”). Why Do You Need It?

compliance 52

compliance CTO Hire Technical Review Software Review 52

Scytale

FEBRUARY 10, 2025

What happens if you add new services or locations? Better attract and retain new clients ISO 27001 is known as “The Golden Standard”, proving that your organization has implemented the highest security standard. Proving due diligence regarding information security can drag out the sales process.

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And most of our data now as a software company it’s because that’s my background, but you as a sales professional can go to RepVue and view detailed analytics about sales organizations related to compensation data.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

User Pilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. He hosts Proddys, an annual awards ceremony recognizing outstanding software products, and The Product Podcast. It isn’t the lack of team adoption or poor implementation of new tech. That’s crazy!

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Underperforming Technical Team AI Technical Review CTO Coach 104

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Buying software is more complex than ever. Examples: CTO, COO, CFO.

Part-Time VPE 121

Part-Time VPE Technical Review Forecasting Software Review 121

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Shipping quickly and securely. Continuous risk management. Intercom is no exception.

Data 118

Data CTO Hire Technical Review Scale 118

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Amanda Renteria , CEO for Code for America. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom.

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VP of Engineering Technical Review Scale Outsourcing Services 118

Unbounce

MAY 19, 2020

For instance, if you’re a SaaS company and your target audience works in the restaurant industry, be aware that most restaurants are losing customers and may not be able to afford your software. (At For this reason, the message you deliver should focus on helping your audience manage their time and money effectively. (In

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New CTO Branding CTO Social Media 145

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO.

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Sales Hiring Scale CTO Hire Marketing 143

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. How to find advisors when you’re a CEO [22:32]. And I had done that even before I got into B2B software, doing military electronic design, right? Not me personally, but a bunch of smart PhDs and software engineers, they’re the ones that can make it a reality.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Why You Need to Review Your Pricing Strategy Today (and How to do it Right). Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. Find out here.

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Pricing SaaS Payments Payments SaaS 135

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. Recognizing Your Cue – Opportunities and Conviction.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . R&D Spend as a % of Revenue Benchmarks. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Payrix

OCTOBER 1, 2024

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI compliance is critical and how software companies can navigate this complex landscape.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

User Pilot

MARCH 7, 2024

This could be explained by the fact that it was women, more often than men, who had to step down and work part-time to take care of stay-at-home children during the pandemic. Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Baremetrics

MAY 4, 2020

According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. Plus, according to Mailchimp’s benchmarks , the average email from a software company gets a click rate of 2.45%. Cheers Paul Juicer CTO. The only way to find out what works for you is to test.

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Payment Methods Payment Services SaaS Payments Payment Solutions 124

Upscope

JANUARY 5, 2020

My really crude definition : When I come across a new product I tend think "Wtf is this? They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. Is sending and receiving mails a new shiny technology?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

OPEXEngine

NOVEMBER 11, 2020

“Our renewal rate looked great, but as we began to dig into data, we realized it was because of our CS team and their high levels of service—it wasn’t necessarily a reflection of our software, our product/go-to-market fit, or the pain we were solving in the market,” he says. “We Drive new levers of growth. Get it done faster.

Startup 91

Startup Scale Systems Review Technical Review 91

Chargify

OCTOBER 4, 2017

Initially, businesses only see a few basic requirements, but later realize there is much more hidden below the surface as it relates to the ongoing creation and maintenance of custom code. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. Fail often, fail fast.

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DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. When the jungle tears itself down and builds itself into something new. Once burned, twice shy. But … AI’s not like crypto. Drill down on crypto? When the rules of the game change.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

ProfitWell

OCTOBER 1, 2019

When designing your culture code, here are nine mistakes to be aware of. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Since then, its culture code has been viewed more than 4 million times. Hamilton, Broadway show.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Frontegg

NOVEMBER 4, 2021

PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. Despina is one of the most proactive and inspiring PLG experts you can find today. Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Let’s begin. 5 – Keiran Flanagan.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

ChurnZero

DECEMBER 9, 2022

Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” Find the hardest problems to solve and you will succeed.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Crafty CTO

APRIL 12, 2020

I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. Bigger – it speaks to every aspect of the software development process. In those days, most software development happened using the lumbering, ultra-heavyweight waterfall methodology. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. When you’re just starting out, this information can be difficult to find. Retain : our automated churn-reduction software. B2B pricing.

B2C 52

B2C Payment Features Subscription Payments 52

Crafty CTO

MAY 1, 2020

” Autonomy (project) or code monkey (tasks), which do you think your dev teams will prefer? The identified slice needs to be small enough to execute in a few days, and if possible, something novel, new to us. When new tasks come up, you know where to put them. In fact, let’s meet every morning to check in!

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. In my past roles at ACORN, GitLab, whenever I started as a head of growth, one of the data points I will look into is what's the percentage of new users coming back the second day or coming back second month? That's hard.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Crafty CTO

JULY 21, 2023

This time, I suppose Meta learned the lesson and preempted the leak. Another innovation explosion appears to be underway; already Llama 2 derived models are near the top of the HuggingFace Open LLM Leaderboard , and new Llama stories are still on the first page of Hacker News.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

SaaStr

MAY 27, 2024

Harry and Jason did a deep dive on this and so much more here: Intro (00:00:00) Seed investing is broken due to limited founders capable of triple-digit growth. This is due to several factors, including low-interest rates, the rise of venture capital , and the increasing popularity of angel investing. Is it sustainable?

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