Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. Finding the right on call process. The history of on call at Intercom.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . hiring in-house talent). Expanding into new sales channels is a common growth play.

Merchant Services 205

Merchant Services Technical Review Scale Sales Hiring 205

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. One of the things that we all complain about is the systems and processes across all of our companies.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” We use a multi-touch attribution system. And it was very successful.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Scytale

FEBRUARY 10, 2025

ISO 27001 stipulates specific requirements for establishing, maintaining, and improving an organization’s information security management system (ISMS). The preparation costs To obtain an ISO 27001 certification, your organization needs to implement an Information Security Management System (ISMS).

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. To identify vulnerabilities in your systems, applications, or network so you can fix them before an actual cyberattack occurs. That’s essentially what penetration testing is (aka “pen testing”).

compliance 52

compliance CTO Hire Technical Review Software Review 52

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So, his insights I find very helpful. Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. This episode is sponsored by Outgrow.

Sales Recruiting 222

Sales Recruiting Development Team Review Technical Review Sales Hiring 222

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And where you were spot on is that this is not a review site. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. Sam’s Corner [33:50 ].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Everybody does support. In recent years, the customer support industry has experienced a massive, transformational shift.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Shipping quickly and securely. Continuous risk management. Evolving security landscape.

Data 118

Data CTO Hire Technical Review Scale 118

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Sierra Nevada debuted at a time where light pale lagers were dominating the industry.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: Because, at that time, we really needed a product. Welcome Eric.

Sales Hiring 143

Sales Hiring Scale CTO Hire Marketing 143

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. How to find advisors when you’re a CEO [22:32]. And then we layer on reporting capabilities and then integrations to send the data that we have into other systems to be enriched and consumed elsewhere too. Show Agenda and Timestamps. Show Introduction [00:10].

Scale 120

Scale CTO Hire CTO Coach Scaling 120

OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. And so, the Jebbit team set out to build a customer health scoring system. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Upscope

JANUARY 5, 2020

My really crude definition : When I come across a new product I tend think "Wtf is this? They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. Is sending and receiving mails a new shiny technology?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Payrix

OCTOBER 1, 2024

addresses this shift by expanding its scope to include 64 new requirements that specifically target eCommerce vulnerabilities. These new requirements cover various aspects of security, including phishing protection, multi-factor authentication, vulnerability scanning, and more. There’s 64 new requirements in total.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. You’ll save time and money in the long run.” Anything that falls into the Non-Strategic and Non-Critical the company should disregard; it doesn’t need to be part of their business.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Upscope

MARCH 1, 2019

Upscope co-browsing is built from the ground up rather than using what were (at the time) a limited set of open source co-browsing solutions to start with. Below are some notes from our CTO on the main challenges you might find and how to overcome them. If it's the same, nothing happens, otherwise we send over the new picture.

New CTO 40

New CTO Systems Review CTO Travel 40

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Find innovators (10:36).

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

Audacix

JULY 18, 2022

Here are mine: Maximize collaboration and communication between developers and system operators. You'll need to ensure that your people understand that DevOps is a cultural revolution wherein the development and operations teams are brought together to build a powerful and agile software delivery system.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. When the jungle tears itself down and builds itself into something new. Once burned, twice shy. But … AI’s not like crypto. Drill down on crypto? When the rules of the game change.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Crafty CTO

APRIL 12, 2020

I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. When’s the last time you forgot a really great, inspiring idea?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. In my past roles at ACORN, GitLab, whenever I started as a head of growth, one of the data points I will look into is what's the percentage of new users coming back the second day or coming back second month? That's hard.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Crafty CTO

MAY 1, 2020

The identified slice needs to be small enough to execute in a few days, and if possible, something novel, new to us. When new tasks come up, you know where to put them. If one task is something the team has done ten times in the past, you can be confident in the estimate. But the Basecamp guys did.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. In Today’s Episode We Discuss: How Erica made her way into the world of SaaS and came to be Chief Revenue Officer @ New Relic. Transcript.

Scale 212

Scale Enterprise Scaling Sales Hiring 212

SaaSHolic

MAY 5, 2023

Finding LPs to invest in Latin American startups is a challenge. There is a shift towards less capital-intensive startups with recurring revenues, and due diligence is crucial before taking on investors or advisors. Responsible tech in an era of hostile tech Rebecca Parsons, CTO (Thoughtworks.) Web Summit Rio, day 3.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

SaaStr

DECEMBER 13, 2019

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company. Is that a new innovation in org structures and the remit of the role? Harry Stebbings. Yousuf Khan.

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

SaaStr

OCTOBER 16, 2020

* Why does Paul believe that the builders are the new pro athletes? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Is there hiring decisions? In a COVID world, where employee appetite is actually pretty high to try new tools.

CTO Coach 219

CTO Coach Sales Hiring CTO Hire Software Review 219

Sales Hacker

JULY 21, 2020

The thought was, if I’m in New York, my client’s in Chicago, LA? Sam Jacobs: Let’s place you in time and in the history of mankind. I am a New Jersey-ian by birth. I’ve spent most of my life in the North East, working and living in New York or New Jersey. It’s not really a gift.

Outsourcing Services 96

Outsourcing Services Outsourced Development Scale Technical Review 96

OnStartups

JULY 7, 2021

And, The Hustle team decided that having "billionaire" in the title of the episode will attract more viewers -- so here we are. :) In any case, it's a fun episode and we cover a lot of different topics that I'm hopeful you'll find useful. And I think part of it's because you've been in the game for a while and you're incredibly successful.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Scytale

APRIL 14, 2025

Here’s the thing; you could have the most robust security system, implement all the proper security controls and pass your security audits with flying colors; however, these measures can fall short if you neglect the human factor – your first line of defense. A solid SAT program makes your team part of the solution, not the risk.

Technical Review 40

Technical Review Payment Services Cybersecurity Systems Review 40

Scytale

FEBRUARY 19, 2025

Without thorough, well-organized, and accurate documentation, even the most secure systems could crash and burn – failing the audit simply because theres no proof to back up your efforts. Complementary User Entity Controls (CUECs) CUECs are controls that customers must implement within their own systems to maintain data security.

compliance 52

compliance Systems Review Software Review DevOps as a Service 52