Intercom, Inc.

APRIL 27, 2018

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. We decided create a new virtual team who would take all out of hours on call work from every team.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. . ” — Ankit Sindhi, Founder, Spurt.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

SaaStr

MARCH 26, 2024

It’s a little brutal, but if folks want to get rid of half their contact center that are people and replace it with software, you’d probably get budget for $50k. Is the CTO involved in these decisions? Is the CTO involved in these decisions? All the great software companies are built on 80% word of mouth.

AI 299

AI Pricing Artificial Intelligence Scale 299

Scytale

DECEMBER 10, 2024

These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Beyond defining roles, access management involves regularly reviewing access to sensitive data, revoking it as needed, and applying just-in-time and zero-trust principles for enhanced security.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 202

Merchant Services Scale Technical Review Sales Hiring 202

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. And then, in the 50s, they introduced this new thing, and there was resistance. Liam: The whole area is a new space.

Scale 211

Scale Software Review compliance Technical Review 211

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. G2’s momentum grid takes multiple factors into account including social, web, employee, and review data. The Leading Solution for Startups and SMBs.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Scytale

FEBRUARY 10, 2025

What happens if you add new services or locations? Better attract and retain new clients ISO 27001 is known as “The Golden Standard”, proving that your organization has implemented the highest security standard. Proving due diligence regarding information security can drag out the sales process.

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. I’m sure you did a lot of diligence in trying to figure out whether that person would succeed. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

Tom Tunguz

NOVEMBER 18, 2015

Last night, SaaS Office Hours hosted Optimizely co-founder and CTO Pete Koomen. Dan and his team wrote code to fine-tune sign-up flows, and the experiments meaningfully improved fundraising performance. Pete was a Google Associate Product Manager for AdSense and launched Google App Engine. And you should do it right then.

CTO Coach 113

CTO Coach Sales Hiring CTO Hire Startup 113

Scytale

DECEMBER 3, 2024

Unfortunately, your business’s information security is only as strong as its weakest link, so whether it’s a misconfigured firewall, outdated software, or a simple human error , vulnerabilities can happen. Cybercriminals are at the top of their game and they know just how to find those sweet spots.

compliance 52

compliance CTO Hire Technical Review Software Review 52

FastSpring

FEBRUARY 6, 2025

If you have the CEO, CTO, some executive chat through, here’s the big picture of the company. Why are you looking for a new job? But you need to have someone who is qualified to review applicants, reviewing applicants quickly. Let’s find a new shirt. Lizzie Mintus (07:58) Yes. Here’s your impact.

SMB 102

SMB Sales Recruiting Branding Sales Hiring 102

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. And it’s really thinking about the quality of the code in that area.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Buying software is more complex than ever. Examples: CTO, COO, CFO.

Part-Time VPE 120

Part-Time VPE Technical Review Forecasting Software Review 120

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. We sat down with Tischart for an informal, but wide-ranging discussion about software development, management philosophies, and the future of engineering at BetterCloud.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there. Paul Adams: Basically, yeah.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

FEBRUARY 22, 2022

“Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives. Intercom is no exception.

Data 118

Data CTO Hire Technical Review compliance 118

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Amanda Renteria , CEO for Code for America. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

SEPTEMBER 20, 2024

star rating on G2 backed by over 7,300 verified reviews. and a New Era in Sales Tech Last week, we unveiled Operator , the first company incubated within GTMfund, alongside the announcement of a $3.6 Arrows – launched brand new CRM Cards for HubSpot. and a New Era in Sales Tech appeared first on GTMnow.

Technical Review 74

Technical Review Scale Technical Cofounder New CTO 74

SaaStr

MARCH 1, 2019

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. And that kind of sets the incentives and kind of you can’t get a new co-founder or a team member multiple of those to your business.

Outsourcing Services 111

Outsourcing Services Sales Hiring CTO Hire Technical Review 111

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Why You Need to Review Your Pricing Strategy Today (and How to do it Right). Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . R&D Spend as a % of Revenue Benchmarks. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Baremetrics

MAY 4, 2020

According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. Plus, according to Mailchimp’s benchmarks , the average email from a software company gets a click rate of 2.45%. Cheers Paul Juicer CTO. You don’t necessarily have to write completely new copy for each email.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Payrix

OCTOBER 1, 2024

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI compliance is critical and how software companies can navigate this complex landscape.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Unbounce

MAY 19, 2020

For instance, if you’re a SaaS company and your target audience works in the restaurant industry, be aware that most restaurants are losing customers and may not be able to afford your software. (At Slack also uses relatable language like “Let’s review at 1 pm EST,” “Working from home!,”

New CTO 145

New CTO Branding CTO Social Media 145

Crafty CTO

MARCH 17, 2023

But nearly every day, there’s been something new that’s at least important and sometimes game-changing. OpenAI demoed this, incorporating the post-2021 updated tax code in the prompt and then asking a question that required knowledge of the latest changes. HOLD MY BEER!”

Artificial Intelligence 98

Artificial Intelligence AI Search AI ChatGPT 98

Sales Hacker

OCTOBER 13, 2020

And most of our data now as a software company it’s because that’s my background, but you as a sales professional can go to RepVue and view detailed analytics about sales organizations related to compensation data. And where you were spot on is that this is not a review site. And is it worse in software? Why is that?

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Agenda and Timestamps.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

Chargify

OCTOBER 4, 2017

Initially, businesses only see a few basic requirements, but later realize there is much more hidden below the surface as it relates to the ongoing creation and maintenance of custom code. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

OpenView Labs

OCTOBER 11, 2019

With twenty-five years in the software business, I’ve seen my share of pricing exercises. Even so, we did all the due diligence that this kind of product-defining exercise warrants. This approach meant that the HR buyer only had to go to the group holding the purse strings—the board, finance, CTO, VP of Engineering, etc.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Crafty CTO

APRIL 17, 2023

” Here’s a summary from phind.com , a ChatGPT-backed web search similar to (but better than, in my opinion) Bing Chat: In the Expanse series, “the churn” is a term used to describe the cycle of chaos, change, and upheaval that the characters face due to various factors such as political, social, or criminal turmoil.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

OPEXEngine

NOVEMBER 11, 2020

“Our renewal rate looked great, but as we began to dig into data, we realized it was because of our CS team and their high levels of service—it wasn’t necessarily a reflection of our software, our product/go-to-market fit, or the pain we were solving in the market,” he says. “We Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. Fail often, fail fast.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Frontegg

NOVEMBER 4, 2021

PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Let’s begin. 5 – Keiran Flanagan. 8 – Mickey Alon.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO.

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141