SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. . ” — Ankit Sindhi, Founder, Spurt.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

Scytale

FEBRUARY 10, 2025

ISO 27001 stipulates specific requirements for establishing, maintaining, and improving an organization’s information security management system (ISMS). The preparation costs To obtain an ISO 27001 certification, your organization needs to implement an Information Security Management System (ISMS).

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

Scytale

DECEMBER 10, 2024

But SOC 2 isnt just about earning that shiny attestation report – its about working from the inside out to create systems and policies that reflect a true culture of security. These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Keeping shady characters out.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? found in SOC 2 reports.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Expanding into new sales channels is a common growth play. And, these laws often completely contradict one another. .

Merchant Services 202

Merchant Services Scale Technical Review Sales Hiring 202

Sales Hacker

FEBRUARY 17, 2021

Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. Third, review the critical areas where reps may need the most support. Solution review. CTO (Cheese): I’ll resolve any technical concerns they have and walk through scalability best practices.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. G2’s momentum grid takes multiple factors into account including social, web, employee, and review data. The Leading Solution for Startups and SMBs.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” We use a multi-touch attribution system. And it was very successful.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Scytale

DECEMBER 3, 2024

To identify vulnerabilities in your systems, applications, or network so you can fix them before an actual cyberattack occurs. White Box Testing : Testers have full access to the system’s architecture and code, allowing a thorough search for any vulnerabilities. That’s essentially what penetration testing is (aka “pen testing”).

compliance 52

compliance CTO Hire Technical Review Software Review 52

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. I think it’s a balance.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

FEBRUARY 22, 2022

“Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives. Evolving security landscape.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

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Sales Recruiting Development Team Review Technical Review Sales Hiring 219

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. One of the things that we all complain about is the systems and processes across all of our companies. The first line was, ‘With almost three decades in technology,’” he told me.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Table of Contents. There are so many things that can be evolved,” says Shklovsky.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Said hops came from a new cultivar out of the Pacific Northwest called Cascade. Key takeaways.

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CTO Hire Sales Hiring New CTO CTO 98

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Valuize Consulting

OCTOBER 7, 2021

When preparing for QBRs or end-of-year reviews, many companies are starting to evaluate their operating budgets and plan for their next fiscal year. NDR Efficiency: The New Customer Success Economics. Below, we breakdown and detail the various elements of this new growth measurement: Costs. Customer Success Is A Growth Engine.

Customer Success 52

Customer Success New CTO Scale Headcount 52

OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. And so, the Jebbit team set out to build a customer health scoring system. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

OCTOBER 13, 2020

And where you were spot on is that this is not a review site. The concept of a data network effect is every data point that you inject into that system, the more valuable that data set is. So it’s essentially that plumbing to connect your backend systems to the backend systems of those marketplaces.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Payrix

OCTOBER 1, 2024

addresses this shift by expanding its scope to include 64 new requirements that specifically target eCommerce vulnerabilities. These new requirements cover various aspects of security, including phishing protection, multi-factor authentication, vulnerability scanning, and more. There’s 64 new requirements in total.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

BetterCloud

MAY 3, 2021

Last year, BetterCloud’s new CIO Tommy Donnelly said that he wanted to push a lot of transformation across the organization, particularly around security and technology. Stage 2: Auditors work to confirm that the organization’s management system has been properly designed and implemented according to ISO 27001 requirements.

New CTO 52

New CTO CTO Technical Review Systems Review 52

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing. You’ll save time and money in the long run.” Uri Foox, Founder, Zoey.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Upscope

JANUARY 5, 2020

My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? It has some unique new features, though it's not positioned around those. It integrates with live chat systems like Intercom, Zendesk, LiveChat etc. Create a new category.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Agenda and Timestamps.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

Upscope

MARCH 1, 2019

Below are some notes from our CTO on the main challenges you might find and how to overcome them. If it's the same, nothing happens, otherwise we send over the new picture. But due to rate limiting, ongoing sessions would not connect right away so we had to have a preferential route for ongoing sessions.

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New CTO Systems Review CTO Travel 40

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You know, earlier today we talked about creating a new category. Welcome Eric.

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

SaaStr

FEBRUARY 5, 2025

Gorgias developed an “Auto QA” system that uses large language models to analyze customer reactions, evaluating sentiment, satisfaction, and resolution. This transformed how they track and improve performance, shifting from manual review to automated analysis. Second, they built robust control systems.

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New CTO CTO Artificial Intelligence SMB 167

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before? Enlist the co-founders (06:34).

Enterprise 81

Enterprise CTO Hire Startup Technical Cofounder 81

Crafty CTO

APRIL 17, 2023

.” Here’s a summary from phind.com , a ChatGPT-backed web search similar to (but better than, in my opinion) Bing Chat: In the Expanse series, “the churn” is a term used to describe the cycle of chaos, change, and upheaval that the characters face due to various factors such as political, social, or criminal turmoil.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Audacix

JULY 18, 2022

Here are mine: Maximize collaboration and communication between developers and system operators. You'll need to ensure that your people understand that DevOps is a cultural revolution wherein the development and operations teams are brought together to build a powerful and agile software delivery system.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Crafty CTO

APRIL 12, 2020

My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. I never did figure out a good system for creating specs with the right abstraction level; kudos to the Basecamp guys for pulling this off. Not all agile is bad agile.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

NOVEMBER 13, 2024

Prior to Samsara Sanjit and his co-founder John Bicket, previously co-founded Meraki, which was acquired by Cisco Systems for more than $1B. And while we were tinkering, we were building little sensor systems, cause we knew how to make hardware and we knew how to cloud connect it.” billion in annual recurring revenue.

Scale 274

Scale CTO Coach AI New CTO 274

Crafty CTO

MAY 1, 2020

The identified slice needs to be small enough to execute in a few days, and if possible, something novel, new to us. When new tasks come up, you know where to put them. It could take the four hours if all goes perfectly, but due to the unknowns in it, it could stretch out to two to three days. But the Basecamp guys did.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52