SaaStr

SEPTEMBER 28, 2024

Kyle Norton CRO of Owner is kicking off a new podcast for Pavillion with revenue leaders, and we were lucky enough to be guest #001 here: It’s a great convo on many SaaStr themes — but from the perspective of a VP Sales / CRO. Never play the blame game As a revenue leader, it’s crucial we take accountability for sales performance.

Technical Review 303

Technical Review Sales Hiring Sales Recruiting Revenue 303

ChurnZero

APRIL 11, 2025

Your customer onboarding strategy is the foundation of your future retention and expansion revenue. The right onboarding strategy means more than just getting a customer using your product. But how do you know if your onboarding tactics really work? Is your onboarding process a framework or a free-for-all?

Onboarding 86

Onboarding Strategy Technical Review Systems Review 86

SaaStr

MARCH 3, 2022

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. Outreach , the first and only Sales Execution Platform, helps revenue teams bring intelligence to workflows, unlock full visibility across the entire revenue cycle, and commit their forecasts with confidence.

Payments 49

Payments Payment Solutions Sales Recruiting Onboarding 49

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. TL;DR MRR is the average revenue that a company expects to receive each month.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

SaaStr

JULY 19, 2023

In a special workshop, Sam shares advice on how to spot bottlenecks, reallocate the right resources, and grow revenue in 2023. How long is the onboarding cycle for a new customer? Step Two: Diagnose the Bottleneck to Closing More Revenue When your company doesn’t hit target revenue, it can be tempting to zero in on conversion rates.

Revenue 246

Revenue Acquisition Technical Review Systems Review 246

SaaStr

NOVEMBER 20, 2024

With 90% of the Fortune 100 on GitHub and 40% of its $2B revenue coming from AI products, these real-world examples will also help you launch an AI-powered product at scale. Once they brought it to market, they knew they needed better user admin features, onboarding capabilities, SSO integration, etc.

Scale 264

Scale AI Scaling Marketing 264

SaaStr

MARCH 18, 2025

It’s an incredible look back on scaling and more: Colin Jones, first Chief Revenue Officer at Wiz. Colin joined Wiz in February 2021 when the company was near zero revenue. This realization led to a fundamental shift in strategy, allocating resources to hiring and onboarding rather than lead generation.

Scale 191

Scale Sales Hiring Scaling Headcount 191

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Thats a disaster for your business. using 20 out of 25 features).

Scale 147

Scale Compensation Retention Churn 147

SaaStr

NOVEMBER 25, 2023

Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. The days of working a little for big returns are behind us in the Boom of ‘21, so what can you do to start hitting revenue targets? #1: Revenue matters, too.

Sales Hiring 287

Sales Hiring Underperforming Technical Team Revenue Sales 287

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. Another approach to scaling revenue involves accelerating the customer adoption and expansion phases. Align your customer and persona understanding.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

USIO

FEBRUARY 19, 2025

Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support. Biggest Perk: Generous revenue share (up to $1M+ per year for some partners). Biggest Perk: Handles compliance, risk, and merchant onboarding so you dont have to. Lets break it down.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

SaaStr

MARCH 16, 2025

3 Unexpected Learnings from Datadog’s Marketing Playbook Press relations and analyst activities often contribute almost nothing to the bottom line – Datadog found that many “standard” marketing activities didn’t actually drive customer acquisition or revenue, despite their visibility.

Scale 247

Scale Sales Hiring Scaling Marketing 247

SaaStr

JULY 7, 2023

“Given the fact that customer acquisition costs are increasing sharply, the most efficient way to increase revenue base is getting it out of existing ones.” In a survey by Influitive, 58% said customer marketing was very important, and almost 60% had moderate-to-significant revenue gains thanks to customer marketing.

Retention 242

Retention Software Review Revenue Systems Review 242

SaaStr

MARCH 13, 2025

Revenue Impact : Have they driven revenue growth? If revenue hasnt improved, thats another warning sign. Team Building : Have they started hiring and onboarding new reps that you think are at least good ? But are more good deals in in the funnel?

Sales Hiring 171

Sales Hiring Scale Sales Onboarding 171

SaaStr

APRIL 28, 2025

An AI can conduct these more effectively, remembering all previous interactions and providing genuine value rather than just pushing for more revenue. Product Will Need to Be More Self-Serve As AI handles more of the sales and onboarding process, there will be increased pressure to make products truly self-deployable.

AI 204

AI Underperforming Technical Team Sales Technical Review 204

SaaStr

MAY 15, 2024

In many ways, they have to do better with UI/UX, onboarding, and conversions. Enterprise SaaS has a much higher average revenue per paying account, while consumer is around a $0.35 Churn is much higher on consumer subscriptions, but you have higher expansion revenue. That’s a lot of dollars up for grabs. average realized LTV.

Subscription 306

Subscription Payment Features B2B Mobile 306

USIO

APRIL 15, 2025

Revenue Opportunity: Add value and potentially monetize speed via tiered services. No cost with automated onboarding, revenue share, and built-in PCI Level 1 compliance (the highest level of security.) SaaS Platforms: Enable Instant Payouts Use Case: SaaS platforms in gig economy, marketplaces, or fintech.

Payments 130

Payments Payment Services Merchant Services SaaS Payments 130

USIO

APRIL 24, 2025

Healthcare providers rely on software partners not just for operations, but to help optimize the full revenue cyclefrom the first appointment to the final payment. By embedding or enabling these tools in your platform, you help providers improve both their revenue cycle and patient satisfaction.

Merchant Services 130

Merchant Services Payments SaaS Payments Payment Services 130

Subscription Flow

DECEMBER 12, 2024

Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. The purpose of the revenue growth management strategy is to steer a business in an organized, and sustainable direction. In this blog, you will find out the meaning of revenue growth management, its importance, components, and challenges.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

FEBRUARY 25, 2025

200+ dedicated workshops and braindates with the best in SaaS, Cloud and AI, from intimate small sessions to 20-50 person workshops from the best Our CRO + CEO Poker Night where we bring 200 top revenue leaders together with CEOs and founders of B2B / AI companies attending Our 4th annual CMO Summit for top CMOs and the CEOs that want to meet them!

Sales Recruiting 195

Sales Recruiting Scale CTO Hire Sales Hiring 195

Payrix

FEBRUARY 4, 2025

The master merchant simplifies the onboarding process for sub-merchants by handling the complexities of payment integration, security requirements, and compliance. Capturing revenue through software-led payments A master merchant can earn revenue by facilitating payments, usually through transaction fees or revenue sharing with sub-merchants.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

SaaStr

MAY 30, 2024

But if you have a product today that has thousands of users (not millions) and requires onboarding, selling, training … the odds you can build a freemium product that will make any money is close to nil. If you start there, and do OK there, you can then go upmarket. Your product and your team will have the DNA.

B2B 306

B2B Startup SaaS Onboarding 306

SaaStr

JANUARY 10, 2022

So if you look at these companies that are all public and you look at their next 12-month revenue growth, super-strong revenue growth, and super strong enterprise value or market cap in trading. We have a whole, we’ve invested in ops and enablement so we’ve got a whole enablement process to onboard them into the product.

Sales Hiring 246

Sales Hiring Scale Revenue Pricing 246

SaaStr

AUGUST 24, 2022

Set a vision for your product, be transparent about that vision, and bring customers onboard. The post More Than Revenue: Why Choosing Your First Customers Matters More Than You Think with Pigment Co-Founder & Co-CEO Eléonore Crespo (Pod 584 + Video) appeared first on SaaStr. Differentiate through your product.

Revenue 246

Revenue Software Review Leadership Branding 246

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. .

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

Tom Tunguz

MARCH 28, 2021

Some examples include streamlining customer onboarding. Second, UIPath’s cash flow margin, (defined as cash flow from operations divided by revenue), shows the company has attained a turnaround of similar magnitude on a cash basis. Lastly, let’s touch on UIPath’s revenue streams.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

SaaStr

JULY 11, 2024

If you don’t already do self-onboarding and procuring, it’s wildly difficult to add later. How Do You Categorize Revenue for VCs? But, you have situations where you aren’t classifying revenue as revenue and could pull in an extra million ARR while dragging down gross margins. When do you know the right time to do both?

Sales Hiring 291

Sales Hiring Scale Marketing Interviewing 291

SaaStr

JULY 20, 2024

Invest Heavily in Onboarding Your typical employee takes about three to six months to get ramped. That’s a lot of time in startup land and doesn’t work, so you want to think about how to compress these onboarding times so employees hit their stride much quicker. Let’s use net dollar or net revenue retention as an example.

Sales Recruiting 304

Sales Recruiting Sales Hiring Scale Engineering 304

SaaStr

OCTOBER 25, 2023

Leveling Up PLG to Accelerate SMB Customers, Including More Attention to Onboarding I love seeing this, it can seem hard to invest heavily in small customers, but if you don’t especially invest in onboarding, that’s a big shame. Soon, They Will Be The Majority of Revenue. But good to learn from. $50k Wow what a run!

SMB 299

SMB AI Onboarding Cloud 299

SaaStr

NOVEMBER 12, 2021

In many cases, each partner is both new revenue when they purchase your product and potential new revenue when they sell your product. A consistent onboarding system that predictably creates early sales rep success. Your sales rep onboarding is your partner onboarding process. Multi-faceted. .

Sales Recruiting 305

Sales Recruiting Sales Technical Support Onboarding 305

SaaStr

MARCH 14, 2024

Billion in tracked revenue. Too many of us settle for glacial times to deployment, and are too slow to onboard new customers. Especially in UI/UX, onboarding, and conversions. So RevenueCat (where I was fortunate enough to be the first investor) now is the embedded mobile subscription API for 30,000 (!) Do better here.

Mobile 323

Mobile Subscription Payment Features Pricing 323

Sales Hacker

NOVEMBER 8, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ revenue professionals weekly to stay up-to-date and scale their companies and careers. Efficient TTV highlights an optimized onboarding experience and provides a clear indicator of early product satisfaction. Combined, these approaches create a loyalty loop.

Scale 113

Scale Sales Recruiting Sales Hiring AI Search 113

User Pilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Use analytics to identify and improve areas of friction in the onboarding process. Let’s dive right in!

Banking 105

Banking Onboarding compliance Scale 105

Payrix

APRIL 17, 2025

Must develop sub-merchant onboarding and management systems. It also simplifies the merchant onboarding experience for small and medium-sized businesses, allowing them to start accepting payments quickly. You may see enhanced revenue and scalability for your platform. This strategic move offers three key benefits for platforms.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100