SaaStr

JUNE 29, 2025

Focus on Retention and Expansion The CS team’s primary job is to retain customers and drive expansion revenue. Early on, your CS hire should focus on onboarding customers effectively, reducing churn, and ensuring customers are successful with your product. This alignment can drive better retention and faster expansion revenue.

Sales Hiring 188

Sales Hiring Customer Success Scale Churn 188

SaaStr

JUNE 24, 2025

This could include automated customer communications, self-service onboarding flows, and AI-powered support. 37% of AI-Native vs 30% Traditional SaaS Use Hybrid Pricing (50/50 Revenue Split) The Pricing Evolution: The pure SaaS subscription model is becoming less common, especially among AI-native companies.

Scale 184

Scale AI B2B SaaS 184

SaaStr

DECEMBER 22, 2022

At OnBoard , we believe board meetings should be informed, effective, and uncomplicated. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide. An unpredictable pipeline leads to unpredictable revenue generation.

Scale 53

Scale Onboarding Government compliance 53

Predictable Revenue

NOVEMBER 7, 2022

Learn how to set new sales development reps up for success with these five steps for an effective sales team and smoother SDR onboarding process. The post 5 Steps to Onboard Your SDR Team Successfully appeared first on Predictable Revenue.

Onboarding 226

Onboarding Development Sales Revenue 226

SaaStr

SEPTEMBER 28, 2024

Kyle Norton CRO of Owner is kicking off a new podcast for Pavillion with revenue leaders, and we were lucky enough to be guest #001 here: It’s a great convo on many SaaStr themes — but from the perspective of a VP Sales / CRO. Never play the blame game As a revenue leader, it’s crucial we take accountability for sales performance.

Technical Review 291

Technical Review Sales Hiring Sales Recruiting Revenue 291

SaaStr

MARCH 3, 2022

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. Outreach , the first and only Sales Execution Platform, helps revenue teams bring intelligence to workflows, unlock full visibility across the entire revenue cycle, and commit their forecasts with confidence.

Payments 49

Payments Payment Solutions Sales Recruiting Onboarding 49

SaaStr

JUNE 29, 2025

👉 10 Things Deel Did to Get from $1M to $100M ARR in 20 Months Deel recently announced it had crossed $1 billion in ARR, joining the exclusive club of B2B companies that have reached true unicorn revenue status. Scaled Sales Without Revenue Operations (And Paid Dearly) The Explosion : From 2 AEs to 50 AEs in one year.

Payment Services 179

Payment Services Sales Hiring Payment Solutions SaaS Payments 179

SaaStr

MAY 3, 2025

Customer Success and Support : You can hire 1-2 individual contributors to handle onboarding and support, but its still very hands-on. Theyll focus on driving net revenue retention and building a scalable CS function. More on that here. No managers here that don’t do 100% of the work themselves. AI can’t do it all.

Sales Hiring 238

Sales Hiring Part-Time VPE CTO Hire Scale 238

ChurnZero

APRIL 11, 2025

Your customer onboarding strategy is the foundation of your future retention and expansion revenue. The right onboarding strategy means more than just getting a customer using your product. But how do you know if your onboarding tactics really work? Is your onboarding process a framework or a free-for-all?

Onboarding 86

Onboarding Strategy Technical Review Customer Lifetime Value 86

Stax

OCTOBER 17, 2024

Embedding payments is a great first step, but encouraging merchants to adopt payments and onboarding them is another hurdle many ISV/SaaS businesses run into. Embracing these advancements not only fosters convenience and flexibility for customers but also unlocks new avenues for revenue generation and operational efficiency.

Stax 88

Stax Payments Merchant Services SaaS Payments 88

SaaStr

JULY 19, 2023

In a special workshop, Sam shares advice on how to spot bottlenecks, reallocate the right resources, and grow revenue in 2023. How long is the onboarding cycle for a new customer? Step Two: Diagnose the Bottleneck to Closing More Revenue When your company doesn’t hit target revenue, it can be tempting to zero in on conversion rates.

Revenue 246

Revenue Acquisition Technical Review Systems Review 246

SaaStr

MAY 29, 2025

The AI-Native CRO: How Revenue Leaders Must Evolve or Risk Obsolescence 4 Top Learnings for Revenue Leaders 1. Revenue-Generating Time for Reps Can Hit 70-80% With AI. Companies are currently achieving 25-30% increases in revenue-generating activity time through intelligent automation. And where it will be very soon.

Sales Hiring 231

Sales Hiring Underperforming Technical Team AI Scale 231

SaaStr

NOVEMBER 20, 2024

With 90% of the Fortune 100 on GitHub and 40% of its $2B revenue coming from AI products, these real-world examples will also help you launch an AI-powered product at scale. Once they brought it to market, they knew they needed better user admin features, onboarding capabilities, SSO integration, etc.

Scale 258

Scale AI Scaling Marketing 258

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. Another approach to scaling revenue involves accelerating the customer adoption and expansion phases. Align your customer and persona understanding.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

USIO

FEBRUARY 19, 2025

Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support. Biggest Perk: Generous revenue share (up to $1M+ per year for some partners). Biggest Perk: Handles compliance, risk, and merchant onboarding so you dont have to. Lets break it down.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

SaaStr

NOVEMBER 25, 2023

Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. The days of working a little for big returns are behind us in the Boom of ‘21, so what can you do to start hitting revenue targets? #1: Revenue matters, too.

Sales Hiring 274

Sales Hiring Underperforming Technical Team Revenue Sales 274

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. TL;DR MRR is the average revenue that a company expects to receive each month.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

USIO

JUNE 9, 2025

At its core, a Payment Facilitator is a master merchant that onboards and manages sub-merchants under its own payment umbrella. In plain English: You, as the platform, take full responsibility for underwriting, onboarding, monitoring, and settling payments for your customers. First, What Is a Payment Facilitator (PayFac)? With PFaaS?

Payment Services 130

Payment Services Merchant Services PayFac as a Service SaaS Payments 130

USIO

JUNE 6, 2025

The onboarding headaches. Instant Merchant Onboarding Tired of waiting days (or weeks) to onboard your users to payment services? With Payfac, you can onboard sub-merchants in minutes—not days. That means less drop-off, faster revenue activation, and better user experiences. And yes—we share revenue.

PayFac as a Service 130

PayFac as a Service Merchant Services Payment Services Payments 130

Stax

JUNE 18, 2025

Onboarding becomes repeatable. Integrating payments within your platform will also make your platform stickier, and can provide an additional stream of revenue for your business. With Stax handling everything from onboarding to tier 1 support, ClientTether can now focus on what it does best—empowering franchise systems to thrive.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

SaaStr

MARCH 18, 2025

It’s an incredible look back on scaling and more: Colin Jones, first Chief Revenue Officer at Wiz. Colin joined Wiz in February 2021 when the company was near zero revenue. This realization led to a fundamental shift in strategy, allocating resources to hiring and onboarding rather than lead generation.

Scale 176

Scale Sales Hiring Scaling Sales Recruiting 176

SaaStr

JULY 7, 2023

“Given the fact that customer acquisition costs are increasing sharply, the most efficient way to increase revenue base is getting it out of existing ones.” In a survey by Influitive, 58% said customer marketing was very important, and almost 60% had moderate-to-significant revenue gains thanks to customer marketing.

Retention 242

Retention Software Review Revenue Systems Review 242

SaaStr

MARCH 16, 2025

3 Unexpected Learnings from Datadog’s Marketing Playbook Press relations and analyst activities often contribute almost nothing to the bottom line – Datadog found that many “standard” marketing activities didn’t actually drive customer acquisition or revenue, despite their visibility.

Scale 232

Scale Sales Hiring Scaling Marketing 232

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Thats a disaster for your business. using 20 out of 25 features).

Scale 141

Scale Compensation Retention Churn 141

SaaStr

MARCH 13, 2025

Revenue Impact : Have they driven revenue growth? If revenue hasnt improved, thats another warning sign. Team Building : Have they started hiring and onboarding new reps that you think are at least good ? But are more good deals in in the funnel?

Sales Hiring 163

Sales Hiring Scale Sales Onboarding 163

USIO

JUNE 24, 2025

In 2025, choosing the right embedded payment processor is about more than just rates and APIs — it’s about revenue share potential, support quality, payout flexibility, and long-term partnership. Why Usio is #1: Revenue Share from Day One : Usio partners don’t need to hit huge volume to earn. ISV onboarding is solid.

Payments 100

Payments Payment Services Embedded Payments Merchant Services 100

SaaStr

APRIL 28, 2025

An AI can conduct these more effectively, remembering all previous interactions and providing genuine value rather than just pushing for more revenue. Product Will Need to Be More Self-Serve As AI handles more of the sales and onboarding process, there will be increased pressure to make products truly self-deployable.

AI 239

AI Underperforming Technical Team Sales Technical Review 239

USIO

JUNE 27, 2025

Instead, you can trigger transactions, onboard users, pull reports, verify bank info, and automate disbursements—all in real time, all from your platform. Does API Make Onboarding Easier? Onboarding delays cost time and revenue. No manual data entry. No switching between systems. Manual processes are a time drain.

Payment Solutions 130

Payment Solutions Payment Services Payments Payment Features 130

Subscription Flow

DECEMBER 12, 2024

Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. The purpose of the revenue growth management strategy is to steer a business in an organized, and sustainable direction. In this blog, you will find out the meaning of revenue growth management, its importance, components, and challenges.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

FEBRUARY 25, 2025

200+ dedicated workshops and braindates with the best in SaaS, Cloud and AI, from intimate small sessions to 20-50 person workshops from the best Our CRO + CEO Poker Night where we bring 200 top revenue leaders together with CEOs and founders of B2B / AI companies attending Our 4th annual CMO Summit for top CMOs and the CEOs that want to meet them!

Sales Recruiting 190

Sales Recruiting Scale CTO Hire Sales Hiring 190

Payrix

FEBRUARY 4, 2025

The master merchant simplifies the onboarding process for sub-merchants by handling the complexities of payment integration, security requirements, and compliance. Capturing revenue through software-led payments A master merchant can earn revenue by facilitating payments, usually through transaction fees or revenue sharing with sub-merchants.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

USIO

JULY 1, 2025

The revenue opportunity? Whether it’s onboarding, training, or long-term optimization, we’re here for the long haul. Real Revenue. Now let’s talk about something that gets overlooked way too often: revenue share. With Usio, SaaS companies are seeing six to seven figures annually through revenue share.

Payments 130

Payments Embedded Payments Payment Services SaaS Payments 130

SaaStr

JANUARY 10, 2022

So if you look at these companies that are all public and you look at their next 12-month revenue growth, super-strong revenue growth, and super strong enterprise value or market cap in trading. We have a whole, we’ve invested in ops and enablement so we’ve got a whole enablement process to onboard them into the product.

Sales Hiring 246

Sales Hiring Scale Revenue Pricing 246

SaaStr

AUGUST 24, 2022

Set a vision for your product, be transparent about that vision, and bring customers onboard. The post More Than Revenue: Why Choosing Your First Customers Matters More Than You Think with Pigment Co-Founder & Co-CEO Eléonore Crespo (Pod 584 + Video) appeared first on SaaStr. Differentiate through your product.

Revenue 246

Revenue Software Review Leadership Branding 246