Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Stax

APRIL 17, 2025

In the payments industry, choosing the right ISV partner is critical; look for robust APIs, hardware support, strong onboarding, and fair revenue-sharing models. What is an ISV (Independent Software Vendor)? Unlike in-house developers that build tools for internal use, ISVs create software intended for external customers.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

User Pilot

MAY 7, 2024

Whatfix is the best for creating in-app messages for employee onboarding. Create different guides for users based on need, from onboarding guides for new users to adoption guides for users looking into new features. Key Features Here’s a summary of UserGuiding’s in-app messages features: Onboarding checklists.

Software Review 104

Software Review Technical Review Software Scale 104

User Pilot

JUNE 19, 2024

To navigate this complexity, explore resources like books, webinars, podcasts, and blogs to gain valuable insights and best practices. Webinars : Gain user insights (Userpilot Events), master user stories (Product School), and explore Agile methodologies (SAFe). These webinars can be valuable for POs leading larger product teams.

Software Review 52

Software Review Software Point of Sale Scale 52

User Pilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “Making Things Happen”), webinars (Userpilot Events, OpenView), blogs (Userpilot Blog, Mind the Product), and podcasts (Product Love). A product coordinator is a professional responsible for supporting the product team by managing various aspects of the product development process.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

JUNE 26, 2024

As the world of software development keeps expanding, one must master the right tools to enhance their productivity and effectiveness. Software product owner’s main responsibilities A product owner is someone who manages and optimizes the product backlog to ensure its maximum value.

Software Review 52

Software Review Software Point of Sale Scale 52

User Pilot

JULY 18, 2023

Equipped with such knowledge, you can onboard them more effectively and drive engagement to increase adoption and retention. – for product/software development Aha! provides product managers with a comprehensive platform to develop and execute product strategies. Product management software: Zoom.

Software Review 98

Software Review Software Management Azure 98

User Pilot

AUGUST 19, 2024

Some essential tools include Userpilot for user onboarding and adoption, Jira for project management, Trello for task organization, and Confluence for team collaboration. Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks. Looking into tools for product assistants?

Market Research 52

Market Research Interviewing Onboarding Trends 52

Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

AUGUST 19, 2024

To excel, leverage resources like books (e.g., “Inspired”), webinars (Userpilot Events, Product School), blogs (Userpilot Blog, SVPG Blog), and podcasts (Lenny’s Podcast). A head of product is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

JULY 25, 2024

TL;DR This is a professional who plans, coordinates, executes, and closes company projects, ranging from software development to marketing strategies to building physical structures. If you want to broaden your knowledge in project management, check out the webinar. Let’s get started! Book a demo today!

Management 52

Management Leadership Communication Government 52

User Pilot

AUGUST 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a product coordinator? Book a demo to see it in action!

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 30, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a head of product? Their webinars often focus on real-world examples and case studies.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 25, 2024

Some key tools include Userpilot for user engagement and onboarding, Jira for project management, and Confluence for collaboration. A product coordinator is a professional responsible for supporting the product team by managing various aspects of the product development process. Looking into tools for product coordinators?

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

JUNE 30, 2024

You can also transition into a product owner by acquiring relevant experience in roles such as project management, software development, or business analysis. Their webinars can provide valuable insights into optimizing user experience, feature adoption, and engagement strategies. Who becomes a product owner?

VP of Engineering 52

VP of Engineering Technical Review Data Analysis Education 52

User Pilot

AUGUST 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a head of product? Their webinars often focus on real-world examples and case studies.

Leadership 52

Leadership Scale Interviewing Compensation 52

Payrix

FEBRUARY 4, 2025

They underwrite and onboard the sub-merchants and provide them with the products and services required to process electronic payments. Terms related to integrated payment technology Application programming interface (API) A set of routines, protocols, and tools that are used for building software applications.

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

User Pilot

AUGUST 28, 2024

Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Our series covers a wide range of topics related to product adoption, onboarding, and user engagement. Looking into tools for heads of product?

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

JUNE 28, 2024

Technical understanding : The world of software development keeps expanding, putting more pressure on related fields. Best webinars for product marketing managers As a product marketing manager (PMM), staying informed is key. Webinars offer a fantastic way to learn from industry experts and refine your skills.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

User Pilot

JUNE 30, 2024

A successful product manager needs a diverse set of skills to navigate the complexities of software development and market demands. Here are the essential skills: Strategic thinking : Ability to develop and execute long-term product strategies aligned with business goals. What skills should a product manager have?

Management 52

Management Scale Technical Review Sales Hiring 52

ChurnZero

NOVEMBER 8, 2019

This provides a challenge when working to automate processes like onboarding and renewal workflows. . For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention.

Customer Success 63

Customer Success Scale Headcount Scaling 63

SaaSOptics

MAY 19, 2022

You have a poor onboarding process. Content marketing involves creating, publishing, and distributing content through various channels, including blogs, videos, webinars, case studies, original research, virtual events, etc. A public marketplace for templates, plugins, and software development agencies.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Point Nine Land

OCTOBER 22, 2019

Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. Instead, they would force the prospect to apply to become a beta user, and then the two sides would set up a half-hour webinar that allowed Clio’s founders to walk the potential customer through the product.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

How To Buy Saas

SEPTEMBER 24, 2024

Incorporating in-app messages and guidance, developing better onboarding strategies, and customer support services can also help optimize customer experience, improve retention rate, and in turn improve your company’s value. Optimize Your Pricing: You need to optimize your pricing strategy to improve your company’s value.

SaaS 52

SaaS Business Compensation Customer Lifetime Value 52

Point Nine Land

APRIL 21, 2021

You just revamped the onboarding experience. Look into sales pitches, demos, webinars,… Did your presentations/contents translate well into what we are showing to prospects and customers? This is not even how you should think about this yourself. Reviewing customer facing content. Are there opportunities for improvement?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

User Pilot

SEPTEMBER 29, 2023

The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis. Growth engineer : This is a software developer or engineer who focuses on implementing technical solutions to support growth initiatives.

Scale 105

Scale Software Review SaaS Technical Review 105