SaaStr

OCTOBER 25, 2023

If you have an Enterprise or sales-led motion with humans onboarding and handholding, that fails in self-serve. Many folks who are bootstrapped misunderstand how venture capital works. There are no Cloud magicians, and you can’t hire a PLG magician. You have to learn it yourself. The takeaway… Don’t look for the silver bullet.

Scale 284

Scale Sales Hiring Sales Recruiting AI 284

SaaStr

OCTOBER 17, 2023

If you’ve raised venture capital, you know net revenue retention is important. Mastery of funnels — CS has many funnels like onboarding, usage, case studies, and expansion. Break out onboarding from the Customer Success function. Onboarding vs. Customer Success You do this to create capacity. Everything!

Scale 176

Scale Sales Hiring Customer Success Scaling 176

Intercom, Inc.

JANUARY 31, 2022

We are delighted to share that we are officially launching our new program for fast-growing, venture-backed startups. We’re working with venture capital, accelerator, incubator, and technology partners to help founders bring the best communication experience to their customers. Apply here.

Startup 118

Startup Venture Capital Scale SMB 118

ChurnZero

SEPTEMBER 23, 2022

Since the dawn of business, this was the name of the game and why the venture capital space continues to soar. . Between 2017 and 2022, the venture capital & principal trading market in the US grew at an annualized rate of more than 11%. I’d wager that 99 of them would say revenue growth was their north star.

Education 98

Education Customer Success Venture Capital Churn 98

SaaStr

AUGUST 5, 2019

We’re over 600 employees, and we’re currently privately backed, and you could see the list of a lot of our venture capital backers who have some common Silicon Valley names. They are like Kleiner Perkins, Google Ventures. The second piece that’s very critical to us was that onboarding experience.

Sales Recruiting 202

Sales Recruiting Construction Scale SaaS 202

SaaStr

JUNE 27, 2024

Remote launched in 2020, just as the pandemic hit, and it continues to be the fastest-growing portfolio company in Index Venture’s history. In 2020, they still didn’t have a finished product until May, when they onboarded their first customer. Remote started in 2019 with nothing: no money and not a very good idea.

Scale 261

Scale Sales Hiring Scaling Sales Recruiting 261

ChurnZero

APRIL 13, 2020

Onboarding stage workflows for up to four customer segments. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. The ESG Digital Customer Success Starter Pack includes: One-hour digital Customer Success maturity assessment.

Consulting 98

Consulting Customer Success Strategy Venture Capital 98

ChurnZero

APRIL 22, 2020

Reviewers on TrustRadius value ChurnZero’s onboarding capabilities, customer health tracking tools, and flexible integrations with other applications.” and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. .

Technical Review 75

Technical Review Venture Capital Software Review B2B 75

Sixteen Ventures

SEPTEMBER 11, 2019

Expediting Time to First Value ( TTFV; aka Onboarded ). So back to that “CAC Payback period of 1/3 customer lifetime” thing… it was simply MARKETING put out by a Venture Capital (VC) firm to improve their deal flow of companies they could invest in AT A DISCOUNT. Improving Conversion / Close Rate.

Venture Capital 88

Venture Capital Benchmarks Acquisition Investment 88

Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. In December 2022, I was starting to long for something more.

Business 98

Business Venture Capital Technical Review Consulting 98

Kellblog

FEBRUARY 21, 2019

So it’s no surprise that I hear a lot about high-growth companies building onboarding programs to enable successfully scaling their sales organizations and sustain their growth. Everyone loves to talk about onboarding, but everybody hates to talk about hiring profiles. ” But will it?

Sales Hiring 53

Sales Hiring Onboarding Sales Recruiting Scale 53

User Pilot

JANUARY 14, 2024

Teams will use augmented reality for user onboarding , UI & UX design , testing , and research. The sky’s the limit but some obvious applications include: User onboarding and education Interactive product demos Data visualizations UI & UX design Prototype testing Customer and market research 11.

Artificial Intelligence 103

Artificial Intelligence Trends Technical Review Management 103

ChurnZero

OCTOBER 30, 2020

Automation Takes Over Product Onboarding and Adoption. Product-led onboarding and product adoption solutions will automate much of what CSMs do today. To clarify, Olson said he was referring to the more monotonous and mundane aspects of a CSM’s onboarding responsibilities. “We’ve It’s about onboarding.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

User Pilot

AUGUST 10, 2023

According to venture capital firm Sequoia , the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%. DAU, WAU, MAU industry benchmarks Popular venture capital firm, Sequoia tweeted the standard DAU/MAU ratio is 10-20%, with only a handful of companies having over 50%.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

Intercom, Inc.

NOVEMBER 3, 2022

I spent a few years there and then went to a venture capital fund where I spent five years investing in online businesses with network effects. Natasha: I’m Canadian, for anyone curious about the accent, but I’ve lived in London for 13 years.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

The Angel VC

FEBRUARY 23, 2014

If you want to follow in Yammer's footsteps (or just copy some pages from their playbook) here are some of the things you should keep in mind: Since you want to sign up users with little to no sales efforts you need a great marketing website and frictionless onboarding. while still keeping the product easy to onboard and use.

Startup 152

Startup SaaS Acquisition Scale 152

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. User onboarding and Product adoption – Userpilot.

Venture Capital 52

Venture Capital SaaS Data Scale 52

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Drata recently raised $100 million in venture capital funding, which I believe makes it San Diego’s latest startup unicorn with an evaluation of $1 billion. Don’t skip on automation.

Scale 211

Scale Software Review compliance Technical Review 211

FastSpring

SEPTEMBER 16, 2022

Less focus on venture capital or funding rounds. In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Kellblog

JANUARY 11, 2023

If you’re selling conversation intelligence, should you switch campaigns from “onboard faster” to “drive increased productivity?” How have their priorities changed? How does that map to the various use-cases of your product? ” Upgrade talent. The labor market was pretty brutal during the past 5 years.

B2B 135

B2B Trends Onboarding Strategy 135

SaaStr

MARCH 19, 2019

Then also went into venture capital where I invested in API first products. Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. It is not an enterprise integration.

Payments 129

Payments Scale Scaling Revenue 129

ProfitWell

DECEMBER 3, 2019

Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Venture capital. Venture capital is provided by firms or funds founded specifically to give investment to fledgling companies.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

Chart Mogul

JUNE 29, 2018

This means that owning a category is in most cases a requirement for the level of growth and investment multiples that venture capital demands. If you’re not aiming for the scale and returns that venture capital demands, simply being a significant player in an existing market segment can result in an enduring, profitable business.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

ProfitWell

APRIL 20, 2020

The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. Today’s featured user is UserGuiding , product walkthrough and user onboarding software. But not all credit can be given to the crisis.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

ChurnZero

APRIL 27, 2021

ChurnZero secured $7 million in a Series A funding round in 2019 led by Baird Capital and supported by returning investors like Grotech Ventures. Baird Capital makes venture capital, growth equity, and private equity investments in strategically targeted sectors around the world.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Outseta

JANUARY 20, 2020

Venture capital is a tool and a commitment, not an outcome. Improve the user experience of your website, your product, or your onboarding sequences and the performance of all of your marketing campaigns improves in parallel.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Outseta

JANUARY 10, 2020

Needless to say, this is strong evidence that you don’t need millions and millions of dollars in venture capital to build a large scale SaaS application. I think this is a really interesting figure because Outseta is a much more robust product (it’s essentially 3-4 different software products) than your typical SaaS app.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

ChurnZero

SEPTEMBER 19, 2019

Teamwork’s mission is to make teams around the world more efficient, organized and happy, and the ChurnZero team couldn’t be more onboard with that pursuit. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital.

Management 9

Management Venture Capital Customer Success Subscription 9

Kellblog

JULY 20, 2022

This doesn’t always work. Sometimes the company is just in a rough position in the market. However, sometimes it does.

Sales Hiring 135

Sales Hiring Scale Software Review Finance 135

Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. In December 2022, I was starting to long for something more.

Business 52

Business Venture Capital Technical Review Consulting 52

ChurnZero

JANUARY 18, 2024

A solid write-up by the venture capital firm a16z , on hiring a CCO, recommends candidates have core competencies in leadership, organization, process design, and a “tolerance for ambiguity.” Participate in M&A [due] diligence and ultimate onboarding of acquired targets’ customer bases.”

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

The Angel VC

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

SaaStr

DECEMBER 18, 2024

Question #1: As a bootstrapped company at $35M ARR with 60% gross margins but slower growth (<40%), should we raise venture funding? For companies in this position or similar, Jason suggests looking at private equity rather than venture capital: “You’re in a weird world where you’re basically unfundable by VCs.

Venture Capital 260

Venture Capital Scale Sales Hiring Startup 260

ChurnZero

JULY 21, 2020

Within four months of launching ChurnZero, IntelAgree was able to: Increase customer product usage during onboarding. Provide a consistent customer and employee onboarding experience. Journeys also promote process uniformity for the teams’ internal employee onboarding. What were the results?

Scale 40

Scale Venture Capital SaaS AI Search 40

Intercom, Inc.

SEPTEMBER 8, 2021

On the side, I do some stuff in the venture capital community, some scouting for a wonderful VC firm, Cowboy Ventures. I’m helping them think through their sales and go-to-market strategy, scouting for Cowboy Ventures, which is one of the best venture capital firms out there with an amazing, amazing team behind it.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Outseta

AUGUST 31, 2018

This wasn’t ideal for companies using multi-step onboarding processes or forms, because if a user abandoned the form or onboarding sequence prior to completing it the data that they had entered would not be captured and they would essentially lose out on a (partial) lead. Indie.VC - Indie.VC

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Outseta

MAY 8, 2020

For example, if the product isn’t up to snuff or if the onboarding process is just a bit rough, even perfect execution by the sales and marketing teams will yield lackluster results. It’s a common sentiment that one year of start-up experience is equivalent to two years of experience at a larger company, which I wholeheartedly agree with.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102