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Introducing C.A.R.E. – a simple framework for user onboarding

Intercom, Inc.

A well considered and well maintained onboarding funnel will grow your business. Unfortunately, while these patterns can be very helpful to new users, this is where many onboarding experiences begin and end. All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date.

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The complete guide to onboarding customers for long-term success

Intercom, Inc.

Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. So in this guide, you’ll learn how to cut through the confusion to plan and create a cohesive onboarding experience that leads to high conversion and high retention rates.

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10 Simple Tips to Do Better This Quarter — With The Leads You Already Have

SaaStr

SImple tips to Do Better in Q4 With What You Already Have: – Drive Down Churn – Drive Up NPS – Be More Grateful – Zoom with 10 Customers a Week – Promote Your Star(s) – Less Spam, more ABM – Weekly Webinar – Improve Lead Routing – Improve Lead Scoring – Talk to Every Prospect.

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The Top 15 Customer Success Webinars to Watch in 2024

User Pilot

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. It will provide you with a comprehensive list of the best on-demand and upcoming webinars on diverse customer success topics you should watch this year. Featuring : Lusine Sargsyan from Userpilot.

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Improve Onboarding with User-Centered Design

Speaker: Dr. Kate Wolin, Founder, Circea

In the age of social distancing, digital onboarding is becoming essential to any program. Practices with compelling onboarding experiences are the ones who will ultimately succeed in the pandemic area and beyond. She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes.

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Emerging Stronger from the Downturn Than You Went In — A Balderton Webinar

Kellblog

I’m writing this post to promote an upcoming webinar entitled How To Emerge From The Downturn Stronger Than You Went In. The webinar will be held on Tuesday, January 24th and is hosted by Balderton Capital , where I work as an EIR. Some Balderton content necessarily takes the European angle on issues (e.g., You can register here.

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You Aren’t Doing Enough Customer Marketing

SaaStr

Webinars and similar. Webinars are an underrated asset. Do a weekly webinar on something. How good is your onboarding content? What % of your soft and hard budget for events goes to retention, and what % to lead gen? You can wing it in the early days, but you need a firm ratio and strategy after that.

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If You Build It, They Will Come: A Guide to Customer Onboarding

Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company

The act of onboarding the customer – and putting the customer first during this onboarding – seems like a no-brainer thing to get right, but so many get it wrong. If you can simplify your onboarding process and show your product's value from the beginning, you can lower customer churn and increase the usability of your product.

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Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

How to use analytics and guides to create better onboarding experiences, launch products, and drive product adoption. Use Product Management Today’s webinars to earn professional development hours! Use Product Management Today’s webinars to earn professional development hours! This is an exclusive session you don't want to miss!

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Cover Your SaaS: How to Overcome Security Challenges and Risks For Your Organization

Speaker: Ronald Eddings, Cybersecurity Expert and Podcaster

Through all the benefits offered by SaaS applications, it’s still a necessity to onboard providers as quickly as possible. Register now for this exclusive webinar on March 24th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT

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From Start to Scale: Driving Growth Through Seamless Payments Implementation

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Whether you’re considering embedded payments or already underway, this interactive and informative webinar will help you build a clear roadmap to actualizing the true value of your payments investment!