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Found in translation: How multilingual support helps you scale customer experiences

Intercom, Inc.

Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more.

Scale 209
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How SaaS Pricing Evolves Across Different Company Stages

Sales Hacker

SaaS pricing isn’t static – it’s a living strategy that grows with your company. During this stage, SaaS businesses often expand their teams, invest in marketing, and refine their go-to-market strategies. The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand.

Pricing 111
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Why The Era of Efficient Growth is Now: The 2023 VC State of the Market with SaaStr CEO and Founder Jason Lemkin (Podcast +Video)

SaaStr

For instance, during periods of economic downturns or increased competition, investor sentiment may sour leading to lower valuations for otherwise healthy companies. Reinvesting profits back into your business can lead to improved services or products which will attract more customers thus generating more revenue in return.”

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3 Key Automations to Accelerate Your SaaS Company’s Growth

SaaStr

That’s why integration needs to be a key part of your automation strategy. From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1. They also won’t scale with your company’s growing amount of SaaS apps. Quote-to-Cash.

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Embedded Payments in 2024: A year in review for platforms | Episode 44

Payrix

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. Ensuring compliance in surcharging practices is critical, as violations can lead to substantial fines. This underscores the need for meticulous adherence to regulatory frameworks.

Payments 130
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Mastering Partner Marketing: What NOT to Do and How to Excel with Drata CMO Sydney Sloan

SaaStr

The Challenges and Pitfalls of a Partner Ecosystem Drata attributes much of its success to its partner ecosystem, which is an interesting case study for most, so how do they break up marketing, sales, and resource allocation vs. a more direct-sales modeled business? The sales reps were friends, and accounts were shared.

AWS 273
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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Powering support at scale.

Scale 237