Payrix

JANUARY 28, 2025

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Intercom, Inc.

JUNE 7, 2018

This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. When Sean Ellis joined Dropbox as the company’s first marketer, he was tasked with creating a culture of growth and experimentation. Where Dropbox went from there is well documented. If you enjoy the conversation, check out more episodes.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

NOVEMBER 24, 2023

Experience is gained over time, and each unfamiliar task is an opportunity for growth.” – Maryna Hradovich (Vice President of Revenue at Semrush ) #5 “ Prioritize career opportunities where you are learning hard skills and have a say in the decision-making process. Happy Thanksgiving weekend to all those in the USA!

VP of Engineering 118

VP of Engineering Outsourced Development Scale Generative AI 118

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

VP of Engineering 98

VP of Engineering Customer Success Scale Healthcare 98

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy. Hayden, welcome.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Sales Hacker

NOVEMBER 10, 2023

Contract renewal dates. A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. With the end of the year fast-approaching, two inevitable events emerge on the horizon: The dawn of a new calendar year (hello 2024!).

VP of Engineering 126

VP of Engineering Scale Outsourced Development AI 126

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. And truth be told, our journey wasn’t the only one we learned from.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Intercom, Inc.

OCTOBER 15, 2020

Bob is the President & CEO of The Re-Wired Group and serves as a Fellow at the Clayton Christensen Institute. This week’s guest is no stranger to this podcast in fact, today’s episode will be his third time appearing as a profiled guest with us. There’s a lot of nuance in what people say and how they say it.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

SaaStr

MAY 28, 2019

Director of Customer Engagement, Leslie Lee, Salesforce VP of Community Erica Kuhl and Slack Developer Marketing Manager Elizabeth Kinsey for a session on building communities. Director of Customer Engagement @ Atlassian, Erica Kuhl, VP of Community @ Salesforce. Elizabeth Kinsey, Developer Marketing Manager @ Slack.

VP of Engineering 234

VP of Engineering Scale Branding Engagement 234

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Neil Patel

SEPTEMBER 24, 2020

If you’re in this position, it’s probably best to outsource your AdWords management. We have an incredible amount of talent at our agency, people like Mike Gullaksen, an SEM veteran who was previously the president at iProspect, a pioneer in the SEM industry. Research shows Google Ads produces 3.5

Outsourcing Services 97

Outsourcing Services Technical Review Outsourced Development VP of Engineering 97

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Chief revenue officer meant chief sales officer meant VP of Sales. selling Service Cloud to a VP of Service where the VP of Sales is using Sales Cloud) or an effectively new sale into different division of an existing account (e.g.,

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

Sales Hacker

SEPTEMBER 23, 2019

This week on the Sales Hacker podcast, we talk to Kevin Egan, VP of North American Sales at Slack. We hear his best practices on developing a sales team, measuring rep productivity, why companies should lead with their product first, and what the sales team’s responsibility is inside of a product-led go-to-market strategy.

VP of Engineering 63

VP of Engineering Sales Recruiting Sales Hiring Scale 63

Baremetrics

APRIL 25, 2021

Baremetrics chatted with Cancel Timeshare President Charles Howard to learn more about how they use Baremetrics to integrate Stripe data, recover failed payments, and provide top-notch customer service. According to the American Resort Development Association , over 9.9 SOLUTION They signed up for a free trial of Baremetrics.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

Sales Hacker

MAY 8, 2020

In it, Strategic Account Manager and top 1% performer at Oracle, Jamal Reimer, shows you how to think big and close on mega deals. What You’ll Learn. You’ll see behind the scenes of an actual mega deal. Why mega deals aren’t just for sales superheroes. 5 mindset shifts you need to make to become a whale hunter. ADD_THIS_TEXT.

Outsourced Development 72

Outsourced Development VP of Engineering Consulting Sales Hiring 72

Sales Hacker

DECEMBER 1, 2020

After a career as a VP of Marketing and CMO, Jake now serves as president of MetaCX. Jake is the president of MetaCX, the pioneer in a new outcomes-based approach for managing the customer life cycle by transforming how suppliers and buyers collaborate and win together. Show Agenda and Timestamps. Show Introduction [00:01].

VP of Engineering 84

VP of Engineering Branding Scale Marketing 84

SaaStr

NOVEMBER 19, 2019

Heidi Jannenga | Co-Founder & President @ WebPT. Becky Buckman | VP, Marketing Communications @ Battery Ventures. WebPT achieved 30% market share and transformed an entire vertical with a purpose-built solution in a tech-averse industry. Join us at SaaStr Annual 2020. Nancy Ham | CEO @ WebPT. FULL TRANSCRIPT BELOW.

Scale 187

Scale SMB VP of Engineering Leadership 187

Andreessen Horowitz

SEPTEMBER 25, 2023

The foundation models we use today aren’t just beating humans at Jeopardy, or playing Go at a supernatural level, or powering better recommendation engines—they’re changing and creating new user behavior across art, design, games, medicine, coding, and even human relationships. Here are the top 16 things we learned. AI today 1.

Artificial Intelligence 139

Artificial Intelligence AI Scale ChatGPT 139

OpenView Labs

DECEMBER 15, 2020

To capture and quantify this movement, Tackle developed the first of its kind State of Cloud Marketplaces Report with insights from Bessemer’s Byron Deeter, Bob Goodman and Mike Droesh. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale VP of Engineering 52

Sales Hacker

JULY 8, 2020

Conga is changing the way the world works by modernizing, streamlining and automating your documents, contracts, and processes to make it easier to do business. Today on the show, we are incredibly excited to have Michael Coscetta. Who is Michael Coscetta and what is Compass [2:00]. The importance of consolidating data [26:44].

Scale 125

Scale Scaling VP of Engineering Technical Review 125

OPEXEngine

AUGUST 9, 2022

A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it. Data and analytics alone won’t get you there, but by following basic best practices, research shows you have a high chance of succeeding.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

BetterCloud

NOVEMBER 1, 2017

At MIT’s 2014 CIO Symposium, ThomasNet President Mark Holst-Knudsen said his greatest business/technology failure was building software when they could have bought it. The special requirement was that salespeople in the field had to be able to write contracts offline.). “We CAGR) making it the largest category by 2020,” writes IDC.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45

SmartKarrot

MAY 17, 2022

Define and evolve engagement strategy with VP, Customer Care including roles and responsibilities, customer segmentation, coverage model, and engagement model. Develop relationships with executives & influential users in customers’ organizations and convert them into Arable champions.

VP of Engineering 19

VP of Engineering Customer Success Scale Outsourced Development 19

OpenView Labs

FEBRUARY 10, 2020

They employ more than 150 people in sales and another 120 people in business development according to data from LinkedIn. In a 2019 podcast interview , President Jay Simons emphasized that Atlassian has a low touch sales model. You may have noticed that Atlassian has changed the way they talk about their go-to-market motion, too.

Sales Hiring 57

Sales Hiring Scale Headcount Sales 57

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Partner with Product and Engineering teams on key decisions and goals.

VP of Engineering 19

VP of Engineering Customer Success Outsourced Development Technical Review 19

SmartKarrot

JUNE 2, 2022

You may not own a book of the business personally, but you will directly engage with customers: relationship development, key presentation meetings, escalations, etc. You may not own a book of the business personally, but you will directly engage with customers: relationship development, key presentation meetings, escalations, etc.

VP of Engineering 19

VP of Engineering Customer Success Sales Hiring Scale 19

SmartKarrot

AUGUST 27, 2021

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment. Apply here: [link].

VP of Engineering 19

VP of Engineering Technical Advisors Customer Success Technical Review 19

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. Annette Franz. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Outsourced Development 10

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. SaaStr is Turning 10! That’s my background. More power to you.

Sales Hiring 290

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 290

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Scale 10

SmartKarrot

FEBRUARY 3, 2021

Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle. Support and guide the Customer Success team to develop value-add, long-term relationships between 180byTwo and its clients. Serve as a primary voice in the management and handling of any client escalations.

VP of Engineering 10

VP of Engineering Customer Success Scale Outsourced Development 10

SmartKarrot

OCTOBER 27, 2020

Ensure operational readiness and provide ongoing training for the growth and development of managers and their teams. You will also develop and manage on-going KPIs and metrics (daily, weekly, monthly) in alignment with the department’s goals to measure success. Mentoring and coaching through customer business needs.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Systems Review 10

SaaStr

NOVEMBER 16, 2022

” So what are maybe one or two things you want to give as advice to founders who are doing sales in the very early stage, the first couple of million ARR, that you feel are super useful in that stage in kind of trying to develop that, I think that sales muscle, if you will. This episode is the second half of the session. Bootstrapping.

Sales Hiring 278

Sales Hiring VP of Engineering Payment Methods Scale 278