Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. That’s what we’ll do as partners.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

The Daily Egg

JUNE 8, 2020

Modern payroll solutions have made it possible to run and process payroll in-house instead of outsourcing to a third-party payroll firm. The post The Best Payroll Software and Services appeared first on The Daily Egg. Precision is arguably the most important aspect of running payroll.

Outsourcing Services 319

Outsourcing Services Payment Solutions Payment Services Software Review 319

Neil Patel

OCTOBER 20, 2020

The best HR outsourcing services exist to make your life easier. However, there are a ton of service providers on the market. How to choose the best HR outsourcing service for you. There are countless different HR outsourcing services to choose from. Types of services.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

USIO

MARCH 21, 2025

The time spent on these manual tasks could be better used for revenue-generating activities, strategic financial planning, or customer service. In contrast, outsourcing these tasks to a specialized provider eliminates these concerns and reduces overhead costs.

Payment Features 130

Payment Features Outsourcing Services Payment Services Payments 130

Clouded Judgement

AUGUST 16, 2024

Subscribe now The Great Services-To-Software Rotation There's a lot of debate right now about the economic impact of GenAI. In reality, GenAI is poised to drive an epic shift from services spend (both internal and external services) to software spend. That’s a 14:1 ratio of services spend to software spend.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

SaaStr

DECEMBER 16, 2022

Sam Blond, Partner at Founders Fund, joined Matt Plank, VP of Sales at Rippling, to unlock the secrets to exponential revenue growth. Expose the problem through questions and assumptions, and focus on the differentiation your service provides to gain prospects’ interest.”. Partners won’t show up and send you massive volume on day one.

Outsourcing Services 287

Outsourcing Services Scale Sales Hiring Outsourced Development 287

SaaStr

OCTOBER 13, 2023

Channel partners said if they couldn’t do a 30-day balance, it was dead in the water. Most companies automate support using natural language processing to guess what the customer is asking and then send them helpful articles in the hope that it’s self-service. If someone still isn’t self-serviced, they go to a live agent.

Outsourcing Services 298

Outsourcing Services Sales Hiring Scale SaaS 298

SaaStr

AUGUST 2, 2021

Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. So, what types of partners does ServiceNow have? You scale the hell out of it.

Outsourcing Services 290

Outsourcing Services Scale Scaling Outsourced Development 290

SaaStr

MAY 26, 2021

The last thing the world needs is another one about a boring vendor, telling the world how insightful they are, written by their junior marketing manager. Not hype pieces, or rambling outsourced pieces of content. But it can also be an amazing piece of collateral for prospects to dig in on when they are evaluating a new vendor.

Outsourcing Services 298

Outsourcing Services Scale Leadership Mobile 298

SaaStr

NOVEMBER 25, 2021

An investment may anoint one vendor in the space as the preferred vendor over competitors. A BigCo that is already a partner with a startup often does a little more for them when everyone knows they are also an investor. Integrating with one more API is not that big of a deal, and can be outsourced.

Outsourcing Services 352

Outsourcing Services Investment Venture Capital Pricing 352

Neil Patel

OCTOBER 13, 2020

But the answer more and more business owners are turning to is a simple one: outsourcing. Outsourcing is giving your work to someone else outside of your main business. You could even outsource by shipping a business process like manufacturing overseas. Understand Why You Want to Outsource. Make a List of Common Tasks.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. Services and partners are also a big part of their growth story.

Outsourcing Services 295

Outsourcing Services Payments Merchant Services SaaS Payments 295

SaaStr

MAY 1, 2024

And talking to a real human being, especially to a vendor without a brand that is not that well known, often is all it takes. Staff it up today with a new phone number and even an outsourced service to start, and see what happens. They have a couple key questions, often even just one. A little more here: Pick Up The Phone.

Outsourcing Services 290

Outsourcing Services Scale Banking Branding 290

SaaStr

SEPTEMBER 6, 2024

An investment may anoint one vendor in the space as the preferred vendor over competitors. Integrating with one more API is not that big of a deal, and can be outsourced. Pros: Can help solidify an existing partnership. An investment won’t create a partnership. But it can help solidify one that already exists.

Outsourcing Services 316

Outsourcing Services Investment Pricing Enterprise 316

Neil Patel

MARCH 12, 2021

If you’re feeling overwhelmed, one of the questions you should ask yourself is “should I outsource my blog?” You could split up the work with guest posts , staff bloggers, or outsource your blog completely. They may be turned off if you step back and start outsourcing your blog posts. It depends.

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Outsourcing Services Outsourced Development Sales Hiring VP of Engineering 141

SaaStr

MARCH 31, 2021

It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem. 2005: Started as a tech outsourcing company. Technology partners and SIs are key to growth. 2014: $500k rev.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

DECEMBER 19, 2019

40% of their revenue comes from partners and the channel. Like Atlassian, Hubspot gets significant revenues from partners that deploy their products to the end customers. In essence, both HubSpot and Atlassian outsource their sales forces in large part to their partners (who then charge for services on top of that).

Outsourcing Services 363

Outsourcing Services Scale SMB Pricing 363

SaaStr

SEPTEMBER 11, 2021

That can be fine for an API or similar service, but I find it a big trade-off for an enterprise SaaS or one with significant customer-facing features and workflows. Most VPs of Eng want Product to be their partner, their wing person, to go out and do the external work, and then be their partner in deciding what gets built.

Part-Time VPE 321

Part-Time VPE Outsourcing Services CTO Hire CTO 321

SaaStr

AUGUST 5, 2023

— Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 28, 2023 So there’s a strategy I really only see a handful of vendors using, but it really, really works IMHO. Guillaume “G”Cabane of HyperGrowth Partners, ex-VPM at Drift, Segment and Gorgias ran the actually numbers and found something similar. And no, you can’t outsource it.

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Outsourcing Services Strategy Marketing Content Marketing 246

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. And the way you get it is whether it’s outbound, generally inbound events or whatever, solve a 10 X pain point, solve a unique pain point that a large enterprise has that other vendors don’t provide. So, thanks man. So hope that’s helpful.

Scale 298

Scale Outsourcing Services Sales Hiring VP of Engineering 298

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. Companies grew more slowly, there was nothing for a CFO to really do for years, and you could sort of outsource everything and just keep an eye on the bank statement. Find accounting firms that outsource different roles.

Finance 334

Finance Outsourcing Services Systems Review Technical Review 334

Sales Hacker

NOVEMBER 16, 2018

Driving sales is such a vital component of every company’s strategy, so it may seem illogical to even consider outsourcing any part of your sales process. In this article, I’ll talk about the pros and cons of complete outsourcing, outsourcing certain functions of the SDR role, and building your entire SDR team in-house.

Outsourcing Services 98

Outsourcing Services Outsourced Development Scale Sales Hiring 98

SaaStr

FEBRUARY 1, 2022

Or at least — where the co-founder CTO is a true equal partner to the CEO. Want to outsource it instead? Or worse, it’s outsourced to someone or a team that just isn’t great. Q: Dear SaaStr: Why Are So Many SaaS CEOs Former Engineers? I’ve come to almost exclusively invest in founder-CEOs that are or were engineers.

Outsourcing Services 268

Outsourcing Services Engineering CTO SaaS 268

Buffer Resources

JULY 24, 2024

Put simply, social media automation is outsourcing the repetitive, manual, and sometimes boring tasks in your to-do list to software. Let’s dig into the meaty stuff now and talk about the actual tasks on your never-ending to-do list you can outsource to a software. Manychat or Chatfuel for social media customer service.

Social Media 115

Social Media Outsourcing Services Strategy ChatGPT 115

FastSpring

MARCH 25, 2019

Successful software companies across the globe understand that partnering with a full-service ecommerce platform is the key to growing their business. Keep reading to find out why outsourcing your ecommerce can empower you to stay competitive in the global software marketplace.

Outsourcing Services 107

Outsourcing Services Payment Methods Payment Solutions Payment Services 107

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. Managing Professional Services Revenue From Just 8% in 2019 to Just 5% Now. And really, beyond.

Outsourcing Services 290

Outsourcing Services Outsourced Development Cloud Scaling 290

Intercom, Inc.

FEBRUARY 26, 2018

Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting. Since 2006 the era of “Everything as a service” has advanced quickly. Infrastructure as a service is now standard, as are Platform and Software as a service. Understand the potential consequences of outsourcing to young startups.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? Here are four key costs you should evaluate when deciding whether to build an in-house outbound sales team or outsource to an outbound sales agency partner.

Outsourcing Services 98

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 98

SaaStr

FEBRUARY 7, 2023

with Olivier Adam, Chief Growth Officer at ReferralCandy Successful Scaling Across Markets, Lessons in Marketing & Building GTM with IvyCap’s MP with Ashish Wadhwani, Co-founder and Managing Partner. And thanks to our partners at Globalization Partners for helping bring Braindates to SaaStr APAC. Happy Brain-dating!

VP of Engineering 298

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 298

SaaStr

JULY 14, 2024

software, services) and being honest with investors about the composition of your revenue. Marketing Agencies and Outsourcing: Jason warns against relying heavily on agencies for core functions like lead generation and product-market fit. He suggests breaking down revenue into categories (e.g.,

Sales Hiring 262

Sales Hiring Outsourcing Services Scale Interviewing 262

SaaStr

NOVEMBER 25, 2021

An investment may anoint one vendor in the space as the preferred vendor over competitors. A BigCo that is already a partner with a startup often does a little more for them when everyone knows they are also an investor. Integrating with one more API is not that big of a deal, and can be outsourced.

Outsourcing Services 242

Outsourcing Services Investment Venture Capital Pricing 242

SaaStr

NOVEMBER 17, 2023

Or at least where the co-founder CTO is a true equal partner to the CEO. Want to outsource it instead? Dear SaaStr: Why Are So Many CEOs Former Engineers, or At Least Have Technical Backgrounds? I’ve come to almost exclusively invest in founder-CEOs that are engineers. Well to get something off the ground, You need to build it.

Outsourcing Services 298

Outsourcing Services Engineering CTO Scale 298

SaaStr

OCTOBER 6, 2022

Outsource it if you have to. Create a partner enablement team. Partners need a lot of handholding and help. Don’t force folks to deal with endless bots. D2C companies do it for a $200 purchase. Why can’t you, for a $2999 purchase? Pick up the phone, at least 12 hours a day. They’ll come. Dev Rel and more.

Outsourcing Services 306

Outsourcing Services Acquisition Engineering Investment 306

Sales Hacker

NOVEMBER 5, 2018

When it comes to business outsourcing, I have been on both sides of the table. I have, since 2009, hired 20+ outsourced resources from all over the world for tasks such as data research, web design, translations, voiceover talent and more. That means that some of our clients, are outsourcing to us. Extreme, right?

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Outsourcing Services Outsourced Development Sales Outsourcing Underperforming Technical Team 94

SaaStr

APRIL 21, 2023

If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. People are coming to do careful discovery, meet with vendors in person, and look at everything in the space before bringing budgeted and unbudgeted products into their company each year. You have to do the research.

Outsourcing Services 262

Outsourcing Services Scale Outsourced Development Marketing 262

Tom Tunguz

SEPTEMBER 15, 2018

A founder asked me recently if there were any trends in professional services across public SaaS companies. I had examined the gross margins and share of revenue from professional services about 3 years ago. In addition, the gross margins from professional services look different than three years ago. Staffing can be tricky.

Outsourcing Services 174

Outsourcing Services Sales Hiring Software Consulting 174

SaaStr

OCTOBER 21, 2021

And sometimes just Cheaper and Best Service also work without any real different features. You can outsource development. Yes, your new product does have to be better than the existing guys. But sometimes only in just 1 small, but important, way. Maybe being more enterprise, like $15B Gitlab vs. GitHub. Domain expertise. Not required.

Outsourcing Services 317

Outsourcing Services Outsourced Development Startup Product Marketing 317