SaaStr

DECEMBER 19, 2019

But Hubspot, Zoom and others have challenged the idea that freemium can’t scale well past $1b in ARR. 40% of their revenue comes from partners and the channel. Like Atlassian, Hubspot gets significant revenues from partners that deploy their products to the end customers. This is less common in SaaS.

Outsourcing Services 363

Outsourcing Services Scale SMB Pricing 363

Neil Patel

OCTOBER 13, 2020

But the answer more and more business owners are turning to is a simple one: outsourcing. Outsourcing is giving your work to someone else outside of your main business. You could even outsource by shipping a business process like manufacturing overseas. Understand Why You Want to Outsource. Make a List of Common Tasks.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Payrix

APRIL 10, 2025

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

MAY 1, 2024

At scale it can be expensive, no doubt. And talking to a real human being, especially to a vendor without a brand that is not that well known, often is all it takes. Staff it up today with a new phone number and even an outsourced service to start, and see what happens. They think it is too much work, and too expensive.

Outsourcing Services 284

Outsourcing Services Scale Banking Branding 284

SaaStr

MARCH 31, 2021

It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem. 2005: Started as a tech outsourcing company. Technology partners and SIs are key to growth. 2014: $500k rev.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

SEPTEMBER 11, 2021

That can be fine for an API or similar service, but I find it a big trade-off for an enterprise SaaS or one with significant customer-facing features and workflows. One reason the decision gets cloudly here is that as a SaaS company scales, the CTO needs help on product as the sheer complexity explodes. That’s telling.

Part-Time VPE 318

Part-Time VPE Outsourcing Services CTO Hire CTO 318

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. It shows the size and scale of Cloud continues to just shock us. NRR at 123% — And Going Up.

Outsourcing Services 284

Outsourcing Services Outsourced Development Cloud Scaling 284

SaaStr

MARCH 1, 2024

TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six questions founders should ask themselves to drive value from GenAI. LangChain is a popular framework to integrate and get value out of GenAI, for example.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

Sales Hacker

NOVEMBER 16, 2018

Driving sales is such a vital component of every company’s strategy, so it may seem illogical to even consider outsourcing any part of your sales process. In this article, I’ll talk about the pros and cons of complete outsourcing, outsourcing certain functions of the SDR role, and building your entire SDR team in-house.

Outsourcing Services 98

Outsourcing Services Outsourced Development Scale Sales Hiring 98

SaaStr

FEBRUARY 7, 2023

with Aashish Krishna Kumar, Head of GTM at Togai Sales Enablement 2.0 – Elevate Rep Performance with Divanshu Goyal, Sales at GTM Buddy Common scaling pains for SaaS businesses and how to overcome them. And thanks to our partners at Globalization Partners for helping bring Braindates to SaaStr APAC. Happy Brain-dating!

VP of Engineering 293

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 293

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. Outsource Undifferentiated Heavy Lifting.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

JULY 14, 2024

He highlights that many companies, like Canva and Asana, start with PLG but eventually incorporate a sales-led motion as they scale. software, services) and being honest with investors about the composition of your revenue. Customer Engagement and Onboarding: Jason stresses the importance of early customer engagement.

Sales Hiring 258

Sales Hiring Outsourcing Services Scale Interviewing 258

FastSpring

MAY 20, 2019

There comes a point in your company’s lifecycle when you must decide between outsourcing your ecommerce operations or continuing to keep everything in-house. Keep costs under control — An outsourced agency can mean big bucks, especially if you’re just getting your footing. Outsourced Ecommerce Solution.

Outsourcing Services 104

Outsourcing Services Payment Methods Outsourced Development Payment Solutions 104

SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. PST, to unveil the data behind effective scaling. What are companies doing today to scale efficiently? 80% of companies are slowing hiring.

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

Sales Hacker

MARCH 22, 2018

In this article, I will summarize what I’ve learned about B2B sales outsourcing. W hat is Sales Outsourcing? Sales outsourcing gives parts of your own sales process to others (individuals or agencies). Reasons to outsource include: Lack of expertise and experience in some sales functions (e.g. Lead Generation).

Outsourcing Services 100

Outsourcing Services Sales Outsourcing Outsourced Development Scale 100

SaaStr

NOVEMBER 17, 2023

Or at least where the co-founder CTO is a true equal partner to the CEO. Want to outsource it instead? After you hit scale, maybe it doesn’t really matter as much. Dear SaaStr: Why Are So Many CEOs Former Engineers, or At Least Have Technical Backgrounds? I’ve come to almost exclusively invest in founder-CEOs that are engineers.

Outsourcing Services 293

Outsourcing Services Engineering CTO Scale 293

SaaStr

AUGUST 8, 2023

IVP Partner Michael Miao explains, “The role and the scope of the modern finance team has changed dramatically in the last decade. This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. You must build a lean, impactful team to help your business scale.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? Here are four key costs you should evaluate when deciding whether to build an in-house outbound sales team or outsource to an outbound sales agency partner.

Outsourcing Services 98

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 98

SaaStr

OCTOBER 21, 2021

And sometimes just Cheaper and Best Service also work without any real different features. And 7–10 years to build something of any scale. You can outsource development. Yes, your new product does have to be better than the existing guys. But sometimes only in just 1 small, but important, way. Domain expertise. Not required.

Outsourcing Services 313

Outsourcing Services Outsourced Development Startup Product Marketing 313

SaaStr

APRIL 21, 2023

If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. People are coming to do careful discovery, meet with vendors in person, and look at everything in the space before bringing budgeted and unbudgeted products into their company each year. You have to do the research.

Outsourcing Services 259

Outsourcing Services Scale Outsourced Development Marketing 259

SaaStr

APRIL 18, 2023

And sometimes just Cheaper and Best Service also work without any real different features. And 7–10 years to build something of any scale. You can outsource development. Only sort of required. Yes, your new product does have to better than the existing guys. But sometimes only in just 1 small, but important, way. Not required.

Outsourcing Services 283

Outsourcing Services Startup Outsourced Development Technology 283

SaaStr

SEPTEMBER 14, 2023

Sam went on to become a CRO at Brex and is now a Partner at Founders Fund. Training by osmosis with a couple of street-smart reps doesn’t scale much past 2-3 reps,” says Lemkin. Ultimately, you have to pause, find a manager to scale them, listen to them, and train them. But, back to critical hires for your Saas company.

Outsourcing Services 285

Outsourcing Services Sales Hiring Scale Sales Recruiting 285

Intercom, Inc.

DECEMBER 2, 2019

However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. Whether it’s in-house or through outsourced help, one of the greatest challenges to providing comprehensive multilingual support is finding people who have the right technical and language skills.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

SaaStr

MARCH 2, 2022

We recommend doing small experiments and iterating before launching a full-scale plan. Use agencies to outsource your execution, not your thinking. As you think about agencies, consider what you own and what you outsource.” – Jeffrey Yoshimura. It can then be scaled to add more efficiency to your process.

Outsourcing Services 246

Outsourcing Services Scale Outsourced Development Marketing 246

Sales Hacker

JUNE 14, 2018

There are many levers a sales leader or organization may pull to gain scale, accelerate revenue, drive cost savings, or augment sales team structures. A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. Understand the capabilities of the partner you choose to align with.

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Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 80

Payrix

JANUARY 28, 2025

However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. He also highlighted the growing sophistication of fraud driven by AI, urging software platforms to choose partners who prioritize advanced fraud prevention technologies. Lots and lots of opportunities.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Chaotic Flow

APRIL 23, 2013

Recently, Scott Maxwell of OpenView partners sparked an interesting debate on the topic on LinkedIn that got me pondering it again. The only difference between software and software-as-a-service is that SaaS is delivered over a standards-based network called the Internet. I’ve weighed in on the “What is SaaS?”

Business Model 155

Business Model Outsourcing Services Business SaaS 155

SaaStr

MAY 4, 2022

You can deploy subscriptions as a service, billing as a service, fraud prevention as a service. You get a service, you get a service, you get a service—everything is a service now.”. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix).

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

Incredo

JULY 8, 2019

“The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself.”. Digital marketing agencies usually write about what a company will receive after partnering with them or why a company should choose their services over another agency’s services. Let’s dive in! #1

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Outsourcing Services Scale Outsourced Development Sales Hiring 200

Intercom, Inc.

JULY 2, 2020

And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term. The evolution of customer support.

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Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Kellblog

FEBRUARY 6, 2023

Yes, assume they’re similar size, growing at similar rates, and both at scale. Company A has a leaner services business at 10% of revenue, where company B’s is kind of hefty at 25%. Company B is company A with one, single difference: $100M additional services revenue. Pick A or B. You know you want to pick A.

Outsourcing Services 113

Outsourcing Services Underperforming Technical Team Outsourced Development Scale 113

Intercom, Inc.

JULY 10, 2019

Today we’re launching three huge updates to our Articles and Custom Bots products to help you scale your support with Intercom. Supporting customers on a global scale brings additional complexity. Increase self-service with Articles Pro – a multilingual knowledge base. This is especially important as you scale.

Outsourcing Services 149

Outsourcing Services Scaling Branding Customer Support 149

Neil Patel

NOVEMBER 3, 2021

Personalization is a way of tailoring a service or product to fit a market demographic. With scaled data labeling, you can train your algorithm to analyze customer review sentiments. By utilizing a data labeling service, your algorithm can effectively categorize this content for use. 5 Data Labeling Services.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

FastSpring

MARCH 3, 2023

You’re Running into Issues Localizing Payments “If your strategy for growth includes selling your product in more than, let’s say, two to three currencies or local payment methods, then scaling with a Stripe-type setup can be too slow,” Fred explained. Operationally, it becomes a resell partnership,” Fred explained. “So

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

SaaStr

MAY 24, 2024

Despite the rise of self-service in B2B , the marketing toolkit (targeted outbound, drip marketing, content marketing , webinars, events) remains effective. Many companies are outsourcing more of their marketing functions because they find it challenging to manage effectively.

Sales Hiring 293

Sales Hiring Outsourcing Services Technical Review Scale 293

Tom Tunguz

AUGUST 2, 2016

As many of these channel partners move to newer distribution models, the brokerage channel model in particular, they represent an efficient and leveraged customer acquisition channel. Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

SaaStr

FEBRUARY 11, 2020

First, you get product market fit, then you create predictable revenue, and then you scale. There was a $40 billion dollar investment in a services company. I think it was somewhere in the Midwest, IT services, and they were growing, made 10% a year. So from David Skok, he has these big three things. Again, pretty classic.

Scale 276

Scale Outsourcing Services Revenue Outsourced Development 276