TechEmpower SaaS

SEPTEMBER 25, 2023

If you're grappling with this issue, identifying the specific cause can be difficult, especially if you don’t have a software background. This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

SaaStr

MARCH 7, 2021

I thought it would be worth drilling down deeper into each of them, and sharing the learnings and mistakes: 1/ Spending less time fixing things, more time recruiting senior folks to own them. No one spends enough time recruiting as it is, after $1m ARR or so. These are all full-time jobs by $1m ARR.

Part-Time VPE 299

Part-Time VPE Sales Recruiting Sales Hiring Scale 299

SaaStr

OCTOBER 30, 2022

Customers Love a Good Product Roadmap Review. Gartner: Business Software Spend Still Forecast to Rise 11.3% SaaStr 603: SaaStr CRO Confidential Presents the Ultimate Guide to Sales Compensation, Quotas and Recruiting with SaaStr CEO and Founder, Jason Lemkin. Go Do More of Them. 5 Interesting Learnings from Paycom at $1.2

Sales Recruiting 306

Sales Recruiting CTO Compensation Software Review 306

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. And the response was overwhelming. The question was not, “should we do this?”

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

FastSpring

FEBRUARY 6, 2025

If you’re running a smaller digital business, you may find it challenging to hire great talent. Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Podcast Full Interview: Audio Listen online or find it on more podcast services.

SMB 106

SMB Sales Recruiting Branding Sales Hiring 106

SaaStr

JANUARY 12, 2022

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

AUGUST 25, 2023

You have to see: A couple of good hires brought in Improvement on some metrics A big deal or two hanging out there, brought in and closed Things taken off your plate. More time may make them better if they’re already progressing, even if it’s just 10-15% in the first sales cycle. Hiring someone too junior. That often compounds.

Part-Time VPE 242

Part-Time VPE Scale Sales Hiring CTO Hire 242

Intercom, Inc.

APRIL 27, 2018

Being on call out of office hours is inherently disruptive to your life. Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Mallun : Sure.

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. What are some of the biggest challenges that you’d like to tackle as the company’s new CTO?

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 207

Merchant Services Scale Technical Review Sales Hiring 207

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Tom Tunguz

NOVEMBER 18, 2015

Last night, SaaS Office Hours hosted Optimizely co-founder and CTO Pete Koomen. Dan and his team wrote code to fine-tune sign-up flows, and the experiments meaningfully improved fundraising performance. First, hire a management coach to work with you as the company grows. These were some of the things I learned from Pete.

CTO Coach 113

CTO Coach Sales Hiring CTO Hire Startup 113

Intercom, Inc.

JULY 21, 2022

Adam Risman: What were some of the aha moments you experienced in those early days when you were trying to find a product/channel fit? And so we hired somebody who had a lot of experience and could recommend ways to build the team. You find a bunch of nuances in there that are very interesting. Here’s Andrew.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. Cybercriminals are at the top of their game and they know just how to find those sweet spots. That’s essentially what penetration testing is (aka “pen testing”). Why Do You Need It?

compliance 52

compliance CTO Hire Technical Review Software Review 52

Scytale

FEBRUARY 10, 2025

Proving due diligence regarding information security can drag out the sales process. This provides you with a significant competitive advantage over companies. Accelerate sales Clients are increasingly concerned about the safety of their data and hesitant to trust just any organization.

Systems Review 52

Systems Review Software Review CTO Hire compliance 52

Unbounce

JUNE 11, 2019

You’ll need to do your own due diligence on each of these tools, however. Join Unbounce CTO and Co-Founder Carl Schmidt (and 60+ other speakers from companies like Amazon and IBM) at the Marketing Artificial Intelligence Conference (MAICON). Learn how to build a strategy that starts leveraging AI today.

Scale 111

Scale Artificial Intelligence AI Search AI 111

Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And most of our data now as a software company it’s because that’s my background, but you as a sales professional can go to RepVue and view detailed analytics about sales organizations related to compensation data.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Buying software is more complex than ever. Examples: CTO, COO, CFO.

Part-Time VPE 122

Part-Time VPE Technical Review Forecasting Software Review 122

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. Now it’s time to find solutions that might fit the bill.

Investment 124

Investment Technical Review Underperforming Technical Team Artificial Intelligence 124

User Pilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. He hosts Proddys, an annual awards ceremony recognizing outstanding software products, and The Product Podcast. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. Shipping quickly and securely. Continuous risk management.

Data 118

Data CTO Hire Technical Review compliance 118

Frontegg

FEBRUARY 9, 2023

We’re thrilled to announce that Frontegg was named a G2 Best Software Award Winner, placing #26 on the Top Security Products list alongside other best-in-class tools, such as Okta, Microsoft Azure Active Directory, GitLab, IBM Security Verify, Snyk, Datadog, and GitHub. link “Frontegg seems to get it.

Technical Review 52

Technical Review Software Review Systems Review CTO 52

Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Hubert Palan , founder and CEO of Productboard.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Mallun Yen : And so, what led you to decide, that okay, my first 33 hires are going to be engineers?

Sales Hiring 145

Sales Hiring Scale CTO Hire Marketing 145

Sales Hacker

SEPTEMBER 29, 2020

How to find advisors when you’re a CEO [22:32]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Introduction [00:10].

Scale 120

Scale CTO Hire CTO Coach Scaling 120

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. Recognizing Your Cue – Opportunities and Conviction.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

OpenView Labs

MARCH 10, 2020

At some point in every software company’s growth comes the great challenge of tackling the enterprise market. brought together CTOs from PlanGrid, One Medical and AdRoll to discuss what they look for when evaluating software. A lot of our clients want to target CTOs or C-level executives,” said Valentino Volonghi, CTO of AdRoll.

Enterprise 52

Enterprise Software Review CTO Hire Software 52

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? Let’s face it, even the top-notch expense management software can fail your employees if they don’t use it, but it also has to be easy and simple to use. Enterprise.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

OpenView Labs

JULY 2, 2020

Why You Need to Review Your Pricing Strategy Today (and How to do it Right). How to Screw Up Your Software Pricing and Packaging Completely. Software pricing strategist Jim Geisman shares three reasons why software companies often miss the mark when it comes to the delicate relationship between packaging, price, and cost.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Unbounce

MAY 19, 2020

For instance, if you’re a SaaS company and your target audience works in the restaurant industry, be aware that most restaurants are losing customers and may not be able to afford your software. (At For this reason, the message you deliver should focus on helping your audience manage their time and money effectively.

New CTO 145

New CTO Branding CTO Social Media 145

OPEXEngine

AUGUST 23, 2022

Lauren and Rob reviewed the top R&D KPIs they recommend that SaaS Finance should regularly report on, just like companies track CAC, CLV, CAC ratios, retention rates, and other commercial KPIs. Tech Debt: every agile company has technical debt, which is fixable problems with software that were not fixed before release.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Baremetrics

MAY 4, 2020

According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. Plus, according to Mailchimp’s benchmarks , the average email from a software company gets a click rate of 2.45%. Cheers Paul Juicer CTO. The only way to find out what works for you is to test.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

User Pilot

MARCH 7, 2024

This could be explained by the fact that it was women, more often than men, who had to step down and work part-time to take care of stay-at-home children during the pandemic. Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Payrix

OCTOBER 1, 2024

As businesses continue to embed payment solutions into their software platforms, ensuring compliance with PCI DSS (Payment Card Industry Data Security Standards) is more important than ever. Candice offers valuable insights into why PCI compliance is critical and how software companies can navigate this complex landscape. is essential.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Upscope

JANUARY 5, 2020

They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. They built an engine to achieve product market fit and find positioning. Two key things greatly helped find their positioning. How did they get to this positioning?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128