SaaStr

JULY 14, 2022

This led to our first meet-ups in 2013 and 2014, the first SaaStr Annual in 2015 , the industry’s leading podcast in 2016, the first SaaS founder coworking space in 2017, and SaaStr Pro , the first learning management system for SaaS founders in 2018. Many teams got to come together and meet each other in person for the first time.

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SaaStr

JANUARY 12, 2022

You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Hire that person, and make sure they are someone the top customers can really trust and count on.

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Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. Finding the right on call process.

Engineering 209

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BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. One of the things that we all complain about is the systems and processes across all of our companies.

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SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . hiring in-house talent). For example, you hire a developer to move you over to an ERP like NetSuite.

Merchant Services 207

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Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. .

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Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Anything that you can find that cascades through the organization is critical.

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Scytale

FEBRUARY 10, 2025

ISO 27001 stipulates specific requirements for establishing, maintaining, and improving an organization’s information security management system (ISMS). The preparation costs To obtain an ISO 27001 certification, your organization needs to implement an Information Security Management System (ISMS).

Systems Review 52

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Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better.

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Unbounce

JUNE 11, 2019

In fact, it’s quite simple: AI systems excel at extracting insights from huge datasets, then they use those insights to make predictions. The most advanced AI systems learn and improve over time, on their own. You’ll need to do your own due diligence on each of these tools, however.

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Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. To identify vulnerabilities in your systems, applications, or network so you can fix them before an actual cyberattack occurs. That’s essentially what penetration testing is (aka “pen testing”).

compliance 52

compliance CTO Hire Technical Review Software Review 52

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So, his insights I find very helpful. Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. This episode is sponsored by Outgrow.

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Sales Hacker

OCTOBER 13, 2020

Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And where you were spot on is that this is not a review site. Users come to us all the time and they say, Hey, this company looks awesome. Are they hiring? That goes to the hiring manager. Sam’s Corner [33:50 ].

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Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

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Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Everybody does support. In recent years, the customer support industry has experienced a massive, transformational shift.

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Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. . Shipping quickly and securely. Continuous risk management.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

APRIL 9, 2019

Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You’ve got to learn about sales, about marketing and, otherwise, you need to hire a lot of other people around you to help. Eric Yuan: Because, at that time, we really needed a product.

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ProfitWell

FEBRUARY 4, 2020

When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. ProfitWell is not only a platform, it’s also a team that plugs into subscription management systems like Chargify and performs revenue automation activities. You need a RevOps team or manager focused on revenue.

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Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Janeen Uzzell , COO for Wikimedia Foundation.

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Frontegg

FEBRUARY 9, 2023

Winners are based on verified customer reviews on G2 as well as publicly available market presence. Their annual Best Software Awards rank the world’s best software companies and products based on authentic reviews from real users. G2 named Frontegg as a Top Security solution due to our wide security offering.

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All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? We decided to check out this expense management software and give its readers a detailed Fyle review. Fyle Review (2022) – Expense Management Software. Enterprise.

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Sales Hacker

SEPTEMBER 29, 2020

How to find advisors when you’re a CEO [22:32]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Introduction [00:10].

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OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. And so, the Jebbit team set out to build a customer health scoring system. The Business Case for Customer Health Scoring.

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Upscope

JANUARY 5, 2020

They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. They built an engine to achieve product market fit and find positioning. Two key things greatly helped find their positioning. How did they get to this positioning?

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Strategy Marketing Sales Hiring Engineering 128

OpenView Labs

MARCH 10, 2020

While the CTOs may be directly involved in the purchase decision-making at the startup and SMB organizations, the role of the CTO at larger organizations can be very different, and not all CTOs look the same. “A A lot of our clients want to target CTOs or C-level executives,” said Valentino Volonghi, CTO of AdRoll.

Enterprise 52

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Payrix

OCTOBER 1, 2024

As such, they have a responsibility to ensure that their systems are secure, not only for their own sake but also for the protection of their merchants and consumers. Ian Hillis So, on the topic of the software providers, I’m putting my software, CEO, CPO, CTO hat on. I am busy.

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Chargify

OCTOBER 4, 2017

Anything that falls into the Non-Strategic and Non-Critical the company should disregard; it doesn’t need to be part of their business. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing. The process to change price points can’t happen in real-time.

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Upscope

MARCH 1, 2019

Upscope co-browsing is built from the ground up rather than using what were (at the time) a limited set of open source co-browsing solutions to start with. Below are some notes from our CTO on the main challenges you might find and how to overcome them. That didn't work because different browsers have ways to fix broken html.

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Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. I’m asking you to pay to use our technology for your 200 person client success work. But, I have no examples of our technology used in the client success team or by a client success leader. Well, right.

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Audacix

JULY 18, 2022

Here are mine: Maximize collaboration and communication between developers and system operators. You'll need to ensure that your people understand that DevOps is a cultural revolution wherein the development and operations teams are brought together to build a powerful and agile software delivery system.

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Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. You have to closely review EVERYTHING they do. Once burned, twice shy. But … AI’s not like crypto. Drill down on crypto? Stay up on what’s emerging. They work for free.

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Mucker Capital

APRIL 6, 2023

And then when they do actually sign up, it's up to me or the product team to make sure that within that time period, they're activated and they are finding usage, right? A lot of times what works is you layer on some sort of outreach ABM, kind of a traditional marketing sales approach, to find this buyer quickly.

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Crafty CTO

APRIL 12, 2020

I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. The Basecamp guys have been busy lately.

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Crafty CTO

MAY 1, 2020

If one task is something the team has done ten times in the past, you can be confident in the estimate. It could take the four hours if all goes perfectly, but due to the unknowns in it, it could stretch out to two to three days. We never did figure out a good system for managing uncertainty. But the Basecamp guys did.

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SmartKarrot

AUGUST 16, 2022

While some may be doing these reviews, the bottom line is whether they are necessary. Why do some experts consider QBRs to be a waste of time? These are the primal questions you will find answers to in this article. The Quarterly Business Review is a quarterly business meeting where stakeholders meet to discuss KPIs and goals.

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Technical Review Systems Review Business CTO Hire 10

SaaStr

MARCH 12, 2019

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin Harry Stebbings SaaStr. It was this nascent software as a service offering and they competed with Salesforce in the market and we had an instinct that it was going to be a big part of the future. Transcript.

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SaaSHolic

MAY 5, 2023

Finding LPs to invest in Latin American startups is a challenge. There is a shift towards less capital-intensive startups with recurring revenues, and due diligence is crucial before taking on investors or advisors. Responsible tech in an era of hostile tech Rebecca Parsons, CTO (Thoughtworks.) Web Summit Rio, day 3.

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