Clouded Judgement

JULY 12, 2024

At the end of the day these investments might not immediately result in better business outcomes (ie more revenue), but they certainly lead to better end user experiences. And very well may lead to better “other” metrics like retention or churn.

Cloud 288

Cloud AI Investment User Experience 288

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Bad software user experience User experience is everything when it comes to SaaS platforms. A lower churn rate indicates higher customer retention. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

FastSpring

JULY 5, 2023

New Subscription Plan Change History API Now Available to Businesses That Use FastSpring SaaS continues to grow at a rapid clip, and more than ever, we’re used to using subscriptions for a variety of services. This API will improve the end-user experience, increase customer satisfaction, and increase retention.

Subscription 139

Subscription Payment Features User Experience Retention 139

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

OCTOBER 19, 2024

Why it’s worth considering : In a nutshell, Typeform’s emphasis on design and user experience makes it an excellent choice for gathering feedback without any technical barrier. 11 Retently for both B2C and B2B companies with predictive survey analytics Retently survey builder. Retently also offers a 7-day free trial. #12

Software Review 105

Software Review Technical Review Software B2C 105

Stax

JANUARY 28, 2025

This is to ensure customers can easily find the button when evaluating payment options on your site. For businesses using a subscription-based sales model, Click to Pay supports recurring payments and your customers will be able to easily authorize recurring charges using their stored card information.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. It supports MRR growth and provides consistent access to your users. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run. What is customer retention?

Retention 104

Retention SaaS Churn Engagement 104

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. While people prefer a personalized experience, catering to their individual preferences isn’t always possible or effective. Why is retention important in SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

MAY 23, 2024

Wondering how to measure product adoption and retention rates? Read to find out what product adoption and retention metrics to track, how to analyze the data for actionable insights, and how Userpilot can help you. Important adoption and retention metrics include: Time to value. User engagement rate. Retention rate.

Retention 105

Retention Customer Lifetime Value Scale Churn 105

User Pilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering.

Retention 105

Retention Software SaaS Social Media 105

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use.

Retention 98

Retention Customer Lifetime Value SaaS Scale 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Track user behavior like heatmaps and recordings to uncover friction points.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 104

Payment Solutions Payments Payment Services Payment Features 104

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. What is customer loyalty?

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

AUGUST 6, 2024

Retention : This focuses on keeping users engaged and returning to your product over time. Track and optimize metrics like churn rate , CSAT score , customer lifetime value, active users, and retention rate. Revenue : The goal here is to convert engaged users into paying or higher-tiered customers.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. On the other hand, retention marketing aims to maximize the lifetime value of each existing customer.

Retention 98

Retention Strategy Marketing Customer Lifetime Value 98

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Use progressive disclosure to avoid overwhelming users.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

Stax

MARCH 15, 2025

With SaaS billing systems, you can offer your merchants multiple tools for their own subscription services, including standard subscription models with recurring subscriptions and subscription management, they can also automate payments, or even feature more complex billing plans.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate. Activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

AUGUST 6, 2024

They renew subscriptions and spread positive word of mouth, increasing customer lifetime value , driving sales, and boosting profits. Understanding how customers engage with your product helps tailor their experience, improve satisfaction , and reduce churn, which leads to sustainable growth. Let’s get started.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? Let’s say a SaaS company has 100 customers.

Retention 98

Retention Revenue Software Review Churn 98

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

User Pilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 105

User Experience Payment Features Trends Engagement 105

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. For example, let’s say one of your HVAC clients had issues with field service team tracking, work order management, and customer invoicing. You need to do it right.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Intercom, Inc.

NOVEMBER 11, 2021

And by focusing on the paths that help people reach those outcomes, you’ll unlock not only higher customer satisfaction but better conversion and retention rates and, ultimately, revenue. I’m going to learn as much about user experience design as I can, and then come in further upstream in the decision-making process.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Payrix

JUNE 4, 2024

Merchants are looking for software that stays ahead of the curve with features like 24-hour settlements, recurring payments, and mobile acceptance. These innovations play a crucial role in customer retention and satisfaction. Value-added services must integrate seamlessly into the software to enhance the user experience.

Payments 147

Payments Merchant Services Embedded Payments Payment Solutions 147

User Pilot

DECEMBER 4, 2023

SaaS companies track funnel drop-off points to improve free trial to paid conversion rates, user experience and retention , and expansion revenue. As users move through the journey stages, it’s not uncommon to encounter points where a substantial number of them drop off. Why do SaaS companies track funnel drop-off points?

SaaS 98

SaaS User Experience Onboarding Retention 98

User Pilot

OCTOBER 25, 2023

TL;DR The DAU/MAU ratio is a metric that calculates the ratio of daily active users to monthly active users to determine how sticky your product is. Tracking the DAU/MAU ratio can help you monitor product growth, monitor user retention/engagement, and measure the impact of new updates/features.

User Experience 105

User Experience Retention Engagement Metrics 105

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. Benefits of a customer segmentation analysis include: – Building tailored user experiences. Let’s get started.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109