SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Subscription Management . Q&A from the ’22 B2B SaaS Trends Webinar.

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Trends B2B Scale Payment Features 98

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

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Retention Metrics Strategy Scale 111

Subscription Flow

MARCH 1, 2024

Keeping all of this in mind, in this blog we will first be talking about what is ClickFunnels, how exactly does it work, what are some of the best payment gateway for ClickFunnels, and lastly how does it integrate with SubscriptionFlow and how does the integration work. It also makes it easier to create a websites, webinars, and more.

Payment Services 105

Payment Services Payments Payment Methods Merchant Services 105

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

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SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105

Retention Strategy Sales Recruiting Scale 105

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ?

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Payment Features Subscription SaaS Payments Payment Services 98

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Trigger onboarding flows for unused features to boost adoption and retention.

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Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

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Market Segmentation Retention Marketing Software Review 98

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

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Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

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Churn Retention Onboarding Engagement 98

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. What is retention marketing?

Retention 98

Retention Strategy Marketing Customer Lifetime Value 98

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 105

Retention Strategy Sales Social Media 105

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

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Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. What is customer loyalty?

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

AUGUST 6, 2024

Retention : This focuses on keeping users engaged and returning to your product over time. Track and optimize metrics like churn rate , CSAT score , customer lifetime value, active users, and retention rate. This involves upselling , cross-selling , and ensuring continuous subscription renewals.

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SaaS Payments Metrics Scale Marketing 103

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

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Benchmarks Retention Software Review Technical Review 98

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

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Retention Strategy Payment Solutions Technical Advisors 136

Intercom, Inc.

JULY 1, 2020

We’ve seen great success, including an improved rate of automated resolution, high customer satisfaction, and increased retention. Not only will you take pressure off your team but you can also demonstrate how support is impacting your bottom line with positive customer loyalty and retention figures. Customer retention.

Customer Support 239

Customer Support Scale Education Onboarding 239

User Pilot

AUGUST 6, 2024

They renew subscriptions and spread positive word of mouth, increasing customer lifetime value , driving sales, and boosting profits. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Hosting webinars and workshops. Customer engagement ideas: host webinars.

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Engagement Retention Social Media Customer Lifetime Value 105

Practical Advice on SaaS marketing

AUGUST 8, 2015

Whatever tactics you use - search engine marketing, events, email, webinars, etc. The difference in the SaaS world, however, is that the vendor doesn't receive a large upfront license payment, and customers won't keep paying for a subscription that they don't use. they all cost money. They'll leave. And they leave.

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Payment Solutions SaaS Payments Payment Features Acquisition 124

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks Scale 90

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments. Use in-app banners to remind users whenever they need to renew their subscriptions or change their cards.

SaaS Payments 105

SaaS Payments Payment Features Subscription Payment Methods 105

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. The subscription industry is entering a retention-led phase of growth. Covid-19 is impacting the subscription industry in different ways.

Payment Features 59

Payment Features Subscription Retention Payment Methods 59

BrightBack

JULY 22, 2019

Subscription businesses of every size and industry are vying for customers with a lot of options at their fingertips and increasingly savvy tastes. A retention strategy designed around today’s customer has never been more critical. Understanding customer behavior is at the heart of doing retention right. B2C purchase drivers.

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Retention B2C B2B Education 66

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

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B2B Payment Features Subscription Retention 52

User Pilot

JULY 21, 2024

This guide will introduce you to the best resources available for retention specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement.

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Retention Payments Payment Methods Payment Services 52

Payrix

JUNE 4, 2024

They want assurance that their data is secure, and software providers need to clearly communicate their security measures. Merchants are looking for software that stays ahead of the curve with features like 24-hour settlements, recurring payments, and mobile acceptance. Innovation is key. Ian Hillis So, play that back.

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Payments Merchant Services Embedded Payments Payment Solutions 147

User Pilot

JULY 11, 2024

Starting a career as a retention specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for retention specialists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. As the subscription economy grows and more and more products and services are relying on monthly or yearly subscriptions, customers can pick up or drop your product at any time. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Retention 81

Retention Software Review Customer Success Churn 81

Intercom, Inc.

MARCH 16, 2021

Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention. Giving customers proactive guidance from the outset not only increases customer satisfaction and retention, it also helps keep them out of the inbox. Customer retention.

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Payment Methods Payments Scale SaaS Payments 201

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Available-to-renew (ATR) logo retention rate, which factors in only those customers who had a chance to renew or not.

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Metrics Customer Success SaaS Benchmarks 118

User Pilot

JULY 28, 2024

Understanding the salary landscape for retention specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Let’s get started! Let’s get started!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

Chart Mogul

FEBRUARY 13, 2025

Product-led growth (PLG) changed the traditional sales and marketing departments When a startup follows the product-led growth (PLG) methodology, the product itself drives customer acquisition, conversion, expansion, and retention. Acquiring new customers is important, but its not the only consideration. With ChartMogul, its easy.

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Scale VP of Engineering Sales Hiring Startup 52