SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Episode 583 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Before we get there to this week, super interesting time this week. So much talk about doom and gloom. So much talk about downturn.

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Scale Sales Hiring Scaling VP of Engineering 275

Sales Hacker

MARCH 1, 2024

Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion. Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. On owned media, digital advertising was once the name of the game. What is it?

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VP of Engineering Scale SaaS AI Search 93

Chart Mogul

FEBRUARY 13, 2025

It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

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Scale VP of Engineering Sales Hiring Startup 52

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. “Our Renewal/Expansion Hero: Skykit. Boosting account renewals and expansions using data and automation.

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VP of Engineering Customer Success Scale Onboarding 98

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. Join us for SaaStr Annual 2020.

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Scale Sales Hiring Revenue VP of Engineering 265

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. That includes: A global focus. Professional moderation.

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SaaS Payments Payment Solutions Merchant Services Software Review 148

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along.

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VP of Engineering Customer Success Sales Recruiting Acquisition 98

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

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VP of Engineering Pricing Technical Advisors Technical Review 138

ChurnZero

FEBRUARY 1, 2019

Chris Collins, Senior Vice President and Chief Customer Officer, Ellucian. As Senior Vice President and Chief Customer Officer, Chris Collins drives key initiatives that accelerate Customer Success across Ellucian’s portfolio and serves as a champion and advocate for customers at every step on their Ellucian journey.

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VP of Engineering Customer Success Scale Marketplace as a Service 53

ChurnZero

MARCH 31, 2023

The article cites Ben Childers , vice president of global client success at Engaging Networks who summed up the rationale nicely: “Organizations will be looking to their CS team to increase their net renewal rates as new business prospects are shaky at best. This isn’t merely a theory.

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Customer Success VP of Engineering Investment Benchmarks 98

Baremetrics

APRIL 25, 2021

RESULTS Within just one month of using Baremetrics, Cancel Timeshare has saved hours of manual entry, recovered over $680 in failed payments, and supported their customer service goals. Their team uses Baremetrics to keep track of important business metrics like MRR , stay on top of failed payments, and organize customer information.

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Payments Payment Services Payment Solutions Payment Methods 98

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? Here is a collection of 10 resources that will help you: . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

FastSpring

JUNE 19, 2019

Looker CEO and President, Frank Bien , said data has become the new application for digital companies. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. The main offenders?

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Payment Methods Trends Payments Payment Services 101

Chargify

AUGUST 9, 2017

Many are calling IoT the fourth Industrial Revolution; the other revolutions brought us factories, the steam engine, and the internet. Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases.

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B2B Payment Features Subscription VP of Engineering 54

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

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Scale Sales Recruiting Sales Hiring VP of Engineering 137

Chart Mogul

MARCH 10, 2023

Esben Friis-Jensen, Co-Founder at Userflow , Nicholas Mills, President at Pitch , and Seth DeHart, Advisor at PointNine , joined our panel discussion hosted by Sara Archer, VP of Sales at ChartMogul. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates.

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VP of Engineering Sales Hiring Sales Compensation 52

Valuize Consulting

NOVEMBER 9, 2021

In my experience, somewhere between 6-8% of budget resources should be dedicated to the future,” shares Jake Sorofman, former President at MetaCX and current Chief Marketing Officer at Visier Inc. Sound familiar? Q: How much time and budget should a revenue organization dedicate to innovation and transformation? That’s a tricky question.

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VP of Engineering Technical Advisors Compensation Cloud 52

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. It should actually be the guiding light for most subscription software businesses. “We want to create more value than we capture.”*. Align Revenue To The Value You Create.

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Payments Revenue VP of Engineering Payment Methods 70

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” has been expressed by senior management and members of other groups within SaaS organizations. Q&A Recap.

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Customer Success VP of Engineering Scale Technical Advisors 64

User Pilot

AUGUST 30, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. Without further ado, let’s get into it! What does a customer engagement manager do?

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Engagement VP of Engineering Management Customer Lifetime Value 52

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Historically, the way it was founded was that I was Senior Vice President of Training at a company called World Trade Group.

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Payment Solutions Payment Services SaaS Payments VP of Engineering 133

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

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VP of Engineering Interviewing Customer Success Sales Recruiting 52

User Pilot

AUGUST 28, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. They oversee projects, ensure client satisfaction, and work to build strong, lasting relationships.

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Engagement VP of Engineering Management Technical Review 52

Navint

JANUARY 21, 2019

Navint Partners , a management consulting firm offering end-to-end strategic, operational, and technological delivery capabilities focused on Lead to Renewal success, today announced the addition of Sean Joyce as senior vice president of recurring revenue technologies. Sean will be based out of the Chicago office.

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VP of Engineering Consulting Acquisition Technology 40

ChurnZero

MAY 8, 2020

Are you optimistic or pessimistic about the future of Customer Success as a permanent part of subscription businesses? Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength. If you missed the webinar, you can watch it on-demand.

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Customer Success VP of Engineering Scale Benchmarks 59

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers.

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VP of Engineering Interviewing Metrics Scale 52

Chargify

APRIL 23, 2019

Securing angel/seed money. **We The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Finding channel/market fit.

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Scale SaaS Payments Scaling Payment Services 74

ProfitWell

SEPTEMBER 23, 2019

Your Daily Top Subscription News. Attivio leads as Insight Engine. Gartner recognizes Attivio , leading provider of AI-powered insights, as a leader in their 2019 Gartner Magic Quadrant for Insight Engines. Strong year-over-year growth in new customer acquisitions and client renewals. Lookiero is the Euro Stitch Fix.

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VP of Engineering Payment Services Payment Methods Payment Features 45

User Pilot

AUGUST 28, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. Let’s get started! It’s a must-read for anyone serious about understanding the field.

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Engagement VP of Engineering Management Customer Lifetime Value 52

ChurnZero

JANUARY 15, 2021

Remco de Vries , Vice President of Marketing, inSided. As global, multibillion-dollar software and computing infrastructure companies transition to subscription-based models, they must work with their extensive channel partner networks to enable and deliver Customer Success to end customers. And that they did.

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Customer Success VP of Engineering Scale Trends 52

SmartKarrot

OCTOBER 6, 2022

Role: VP of Customer Success (Remote) Location: Remote, Arlington, VA, US Organization: PeopleGrove As a VP of Customer Success, you will hire, onboard, retain, and develop a world-class remote customer success team. Support new product launches by training and onboarding new Global Business Services delivery engineers.

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VP of Engineering Customer Success Sales Hiring Benchmarks 19

User Pilot

AUGUST 19, 2024

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It offers insights into how to build a sustainable subscription business and keep customers engaged over time. Let’s get started!

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Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

JUNE 26, 2024

They work with other teams across departments (UX designers, engineers, and stakeholders) in the entire life cycle of a product , ensuring the achievement of its goals. Their broad tasks are to develop and implement a marketing plan and give direction regarding a specific product. There is an abundance of tools for product marketing managers.

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Product Marketing Management VP of Engineering Marketing 40

SaaStr

JULY 23, 2021

Carla Erlick Senior Vice President, ISV Channel @Paysafe. Suzanne Xie, Head of Invoicing @ Stripe. Todd Janzen, Global Vice President of Q Branch @Salesforce. Rhonda SekaBuehler Senior Vice President of Global Sales Engineering @WalkMe. Deborah Preston VP, Client Success @Verifone.

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VP of Engineering New CTO CTO Hire Sales Hiring 287

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Create a company-wide culture of Customer Success.

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VP of Engineering Customer Success Sales Hiring Outsourced Development 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

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VP of Engineering Customer Success Merchant Services Forecasting 10

SaaStr

MAY 29, 2021

Announcer : Want to know who has sold over a billion dollars in subscription products? Welcome back second time SaaStr annual speaker, and executive vice president of RPX Corporation, Mallun Yen. I was one of the first of several founding engineers. Ultimately, I became Vice President of Engineering at WebEx.

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VP of Engineering Sales Hiring Banking Engineering 338