Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. If you want to ensure customers renew each time, continue reading ahead. Book a demo now to find out more.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Full Session

DECEMBER 30, 2024

Are you looking to optimize your website’s performance but unsure if VWO is the right choice? Optimizely: A digital experience analytics platform focusing on A/B testing, experimentation, and personalization with advanced targeting capabilities. You’re in luck! Book a demo to learn more. Pricing is available upon request.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Payrix

FEBRUARY 4, 2025

A master merchant, often referred to as a payment facilitator or merchant aggregator, is a third-party agent that acts as the link between acquirers and online merchants. The master merchant simplifies the onboarding process for sub-merchants by handling the complexities of payment integration, security requirements, and compliance.

Merchant Services 100

Merchant Services Payment Services Payments SaaS Payments 100

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. This method can help you determine the best ways to reach SaaS growth within your business. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MAY 6, 2024

TL;DR A user profile is a collection of details about an individual user: their identity, roles, personal details, or behavior. They may be inspired by a user but they don’t describe one real person. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

FastSpring

MAY 25, 2023

Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. Test creative SaaS pricing model combinations to unlock revenue. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes. Phone calls. What Are B2B Customer Journey Touchpoints? Social media posts and ads.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

SaaStr

MARCH 17, 2020

Our net retention rate was over 130%, so we have this really great pool of customers that all we needed to do was kind of find them. Another way that customers become advocates is a personal relationship with the account team. You ask the customer to do the webinar and then you thank them with a reward. What am I going to get?

Scale 188

Scale Payment Services Sales Hiring Payment Methods 188

Natalia Luneva

JANUARY 13, 2021

Tracking your customer retention and churn metrics help you understand your growth opportunities. Just look at these stats: Increasing customer retention rate only by 5% can increase your profits by 25-95 %. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). Build high-converting landing pages for your website visitors The landing page is the central touchpoint in the conversion path.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. They organize webinars , podcasts, workshops, and other events to attract potential customers. Book a demo now to learn more. What is the purpose of customer acquisition in SaaS?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

MARCH 25, 2024

While acquiring new customers is important, it’s more expensive than customer retention. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value. Help existing customers master advanced features with webinars. What causes customer attrition?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? By partnering with a trusted SaaS billing platform.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

AUGUST 6, 2024

The goal is to create awareness and draw traffic to your website or app. Metrics to track here include engagement, website traffic, and trial sign-ups. Retention : This focuses on keeping users engaged and returning to your product over time. AARRR stands for Acquisition , Activation , Retention , Referral, and Revenue.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

User Pilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Host webinars to promote new features. Retention: Users keep making repeat purchases after their initial subscription payment. What is growth marketing?

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

User Pilot

JULY 11, 2024

Starting a career as a retention specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for retention specialists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

Full Session

DECEMBER 6, 2024

The ideal customer moves through the conversion funnel with little frictionthey view your website, click on your CTAs, and dive head-first into your desired action. Maximize Your Conversion Rate With FullSession See how our CRO tools help you improve website performance to drive conversions.

Payment Methods 98

Payment Methods Sales Payment Solutions Payment Services 98

User Pilot

JULY 8, 2024

Examples of touchpoints at this stage include paid ads, blog articles, social media posts, marketing emails, webinars , customer reviews, and referrals. They are responsible for customer satisfaction, retention, and account expansion. Targeting and retargeting have one more benefit: they allow you to personalize the messages.

SaaS Payments 105

SaaS Payments Social Media Payment Solutions Payment Methods 105

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Instead of adding generic product tours, segment your customers to create personalized interactive walkthroughs that help them reach their Aha moment fast.

SaaS Payments 105

SaaS Payments Payment Features Subscription Payment Methods 105

How To Buy Saas

FEBRUARY 4, 2021

Nowadays individuals and small business owners are focusing on live webinars more than ever. In 2021, the conduction of webinars has become the most important tool to build up a strong relationship with potential leads. It is due to this reason, webinars are conducted mainly for business purposes. What Are Webinars?

Payment Solutions 59

Payment Solutions Software Review Payments Payment Methods 59

User Pilot

MAY 8, 2024

Satisfying customer needs is essential for retention and loyalty. Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. Personalization satisfies users’ emotional needs: it makes them feel valued and understood.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

How To Buy Saas

DECEMBER 18, 2024

Nowadays, individuals and small business owners are focusing on live webinars more than ever. In 2025, the conduction of webinars has become the most important tool for building a strong relationship with potential leads. Best Webinar Software Free Plan/Trial Starting Price WebinarNinja Free Plan $0.60/mo What Are Webinars?

Payment Solutions 52

Payment Solutions Software Review Payments Payment Methods 52

User Pilot

JULY 20, 2024

Embarking on a career as a retention specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful retention specialist. Looking into tools for retention specialists? Let’s dive in!

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

JULY 21, 2024

This guide will introduce you to the best resources available for retention specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JANUARY 26, 2023

Send payment reminders both through email and in-app to prevent involuntary churn. Churn and retention are inversely correlated. Customer retention rate Customer retention is a company’s ability to keep doing business with customers continuously. Celebrate customer success with gamification. So what do you do?

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

SaaStr

JUNE 16, 2020

Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. Right now, learning for companies is only at 10% online. We have all this data online, if you want to see more results from the survey. It stands for vision, values, methods, obstacles and measures.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

User Pilot

APRIL 29, 2024

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Segmentation survey built in Userpilot.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

BrightBack

APRIL 6, 2020

While many subscription companies were already turning to customer retention as a new lever for growth in 2020, current events emphasize the urgent need to consistently improve the customer experience in order to retain subscribers long term. The subscription industry is entering a retention-led phase of growth.

Payment Features 59

Payment Features Subscription Retention Payment Methods 59

User Pilot

JULY 28, 2024

Understanding the salary landscape for retention specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Let’s get started! Let’s get started!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Q&A Recap.

Retention 61

Retention Payment Methods Outsourced Development SaaS Payments 61

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

Practical Advice on SaaS marketing

AUGUST 8, 2015

Whatever tactics you use - search engine marketing, events, email, webinars, etc. The difference in the SaaS world, however, is that the vendor doesn't receive a large upfront license payment, and customers won't keep paying for a subscription that they don't use. And you’ve been racking up customer acquisition costs all along the way.

Payment Solutions 124

Payment Solutions SaaS Payments Payment Features Acquisition 124

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. Retain users : Funnel optimization leads to better user experiences , increased product stickiness , and improved user retention. features Consolidated database : Bring in marketing data from 500+ apps and store it securely.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

Totango

JUNE 3, 2022

You can schedule a meeting by using our online tool to select a time slot that works for you: [Link]. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. The webinar is designed for new users like yourself to answer the most frequently asked questions our customers encounter.

Customer Success 115

Customer Success Payments SaaS Payments Payment Methods 115