SaaStr

AUGUST 21, 2024

But Gross Margins Only 28% on Payments and Related Solutions Low gross margins on payments and financial services of only 28% makes Toast’s model much tougher than Shopify’s (39%) or Bill’s (80%+). Sales & Marketing has only grown 12% as revenue has grown 29%, and R&D expense actually went … down. #5.

Scale 307

Scale Payment Methods SaaS Payments Payment Solutions 307

SaaStr

OCTOBER 6, 2023

Two sentence description of what Airbnb does: They let any home or apartment owner rent out their place online. They collect the payment online and take a 15% fee for every booking. Airbnb handles the payments and gets you a guest, and now your rent is covered for the next couple of months. That’s it.

Payment Methods 279

Payment Methods Startup Payment Solutions Sales Hiring 279

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Let’s jump right into part one. How do you handle this?

Sales Hiring 303

Sales Hiring Payment Solutions AI SaaS Payments 303

Neil Patel

FEBRUARY 3, 2021

Online shopping is more convenient than ever, and so is building an ecommerce store. If you’ve ever considered launching your own online business, chances are you’ve thought about the required tools. And while there are several ecommerce platforms on the market, Shopify and WordPress remain the most prominent.

Payment Methods 139

Payment Methods Payments Payment Solutions Payment Services 139

SaaStr

NOVEMBER 3, 2023

Jonathan joined Toast as the SVP of Sales in 2017. A Glance at Toast’s Hypergrowth Journey When Jonathan joined Toast as the SVP of Sales, the company was Series B with $20M in ARR. Toast is a vertical software embedded payments solution for restaurants in the U.S. The ones they met in person closed at a 3x rate.

Payment Methods 273

Payment Methods Acquisition Scale Payments 273

SaaStr

SEPTEMBER 26, 2019

The first thing SMBs did was look at their credit card payments and cancel everything they could. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc. They still needed to process payments, track orders, ship orders, run financials, sign contracts, store data, etc.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

Neil Patel

FEBRUARY 13, 2021

Wix is an exceptional website builder, allowing you to create a highly functional and professional website with zero coding experience. In our opinion, Wix is the best website builder for general use, whether you are a photographer, musician, restaurateur, blogger, or just setting up a small ecommerce business.

Payment Methods 143

Payment Methods Software Review Systems Review Payment Solutions 143

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. Hiring motivated people who are focused on solving problems is the first part of building a high-performing support team.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list. Stripe Overview & Features Stripe is a payment service provider rather than a merchant account provider. Table of Contents.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

SaaStr

NOVEMBER 21, 2022

Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Brex then scaled its payments business quickly.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStr

MAY 23, 2022

Let go of your bottom 20% of sales reps, concentrate leads in the best reps. This always gives you both a top-line boost (the top reps close more per lead), and gives you room to hire more reps at the same budget (to replace the 20%). They hire mediocre folks on their team. But you can’t cut your way to growth. More here.

Sales Hiring 325

Sales Hiring Management Airlines Venture Capital 325

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. Research shows that repeat customers spend more than once-off customers, making retention a priority for any Ecommerce business that wants to grow. 5 Customer Retention Strategies and Corresponding Tools for Ecommerce Companies. How do you do that?

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

Sales Hacker

MAY 15, 2023

It’s hard to know when you’re ready to hire a sales team — and the consequences can make or break your startup. And that may include owning and executing the sales process , from initial outreach and lead generation to closing deals — not hiring a sales team right away.

Sales Hiring 104

Sales Hiring Scale Outsourcing Services Payment Services 104

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. “We Here’s why.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce.

Sales Hiring 217

Sales Hiring Scale SaaS Payments Payment Services 217

Chaotic Flow

OCTOBER 8, 2013

From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. It is a seamless online experience…if you design it that way! Free trial facilitates product evaluation and shortens sales cycles. Don’t settle for less.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Neil Patel

MARCH 12, 2021

Meanwhile, the average person has more than 80 apps on their phone. Use this information to create a detailed sales plan, decide what features to include, and choose where to market your app. One-time payment: Charge a one-time fee to access the app. Many apps use multiple monetization methods.

Payment Methods 144

Payment Methods Payment Solutions Payments Sales Hiring 144

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 219

Sales Hiring Sales Recruiting Scale Payment Methods 219

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. I want to invite you all to go on Slido. Guillaume : Alice?

Sales Hiring 195

Sales Hiring Payment Methods Payment Solutions Marketing 195

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

FastSpring

FEBRUARY 20, 2020

Who makes sure all your online transactions run smoothly? Who creates an online marketing strategy that’s consistent with company goals and objectives? And who manages the ecommerce team that creates a seamless online customer experience? Yep, the Ecommerce Manager gets to do it all. Know the Product.

Payment Methods 88

Payment Methods Outsourcing Services Payment Solutions Outsourced Development 88

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. In our case, with Gorgias, we sell to stores on Shopify.

Merchant Services 211

Merchant Services Payment Methods Data Sales Hiring 211

FastSpring

JANUARY 11, 2019

That means setting up an online store. But don’t worry; there are tons of tools and services to help you set up an online store that’s perfect for your digital business. Here is the ultimate checklist to help you set up an online store that is sure to get the traffic and customers you want. Set Up a Blog.

Payment Methods 68

Payment Methods Payment Services Social Media Payments 68

FastSpring

JANUARY 15, 2021

When you run an ecommerce site that exclusively sells digital products, global expansion seems like the most obvious way to grow your business. Now I’m going to tell you a couple common misconceptions about launching a global ecommerce business: International borders don’t really exist for ecommerce businesses.

Payment Methods 78

Payment Methods Payment Services Sales Hiring Payment Solutions 78

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. More on this later.)

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

FastSpring

JUNE 29, 2020

Get to know the fantastic team behind the ecommerce platform! In this post, we’re featuring our Inside Sales Representative, Nick Jones! I am currently an Inside Sales Representative at FastSpring. I help customers with implementation and adding FastSpring to their website. What made you want to join our Sales team?

Payment Methods 140

Payment Methods Sales Hiring Sales Software Review 140

Payrix

AUGUST 21, 2024

Back to customer stories Delivering a premium payments solution to premium printers Payrix takes Inktavo’s payments to new heights with high transaction limits, greater efficiencies, and seamless access to working capital. Payrix: What were your customers’ biggest concerns about adopting a new Embedded Payments platform?

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 163

Scale Payment Services Payment Methods Scaling 163

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Neil Patel

NOVEMBER 13, 2020

Buying a domain name is one of the first steps to launching a website. This guide will explain my two favorite ways to buy a domain; one of those methods will even get you a free domain. This is a great option for beginners starting a new website from scratch. Just make your way over to the Bluehost website.

Payment Methods 145

Payment Methods Payment Services Marketplace as a Service Sales Hiring 145

Intercom, Inc.

OCTOBER 1, 2019

There are no silver bullets in sales – no tricks, hacks, or mantras that can guarantee you’ll hit target. Having led sales teams at Facebook, Twitter, and now Intercom, I’ve developed and executed many of these plays. These sales plays are the answers to mission-critical questions like “What criteria will I use to hire sales reps?”

Scale 155

Scale Sales Hiring Sales Outsourced Development 155

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Hiring guide.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Payment Methods 100

Neil Patel

NOVEMBER 9, 2020

Micro teams can amplify a company’s productivity while getting rid of the learning curve which comes with new hires. For example, when Instagram bought Luma (its first acquisition), the tiny three-person team was part of the deal. The sale is direct between the seller and buyer. No middlemen. What Does It Cost?

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Should you hire salespeople in order to call your leads? So, hire salespeople to close leads.

Scale 254

Scale Sales Hiring SMB Payment Services 254

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. I mean payment cultures, payment habits are, yeah, different in every country all over the world.

Payment Methods 164

Payment Methods Merchant Services Payments Payment Services 164

Stax

AUGUST 20, 2024

Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while. This infrastructure helps businesses provide financial solutions, such as digital payments, directly on their websites or mobile apps. Today, you don’t even have to exit the app.

Payments 88

Payments Payment Methods Merchant Services Finance 88