Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. At WeTravel, we’ve implemented custom bots to capture leads and triage conversations for 24/7 support ”.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Payrix

JANUARY 28, 2025

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. How FastSpring is supporting digital product and gaming companies with these methods. Watch or listen now!

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

SaaStr

APRIL 1, 2023

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

NOVEMBER 3, 2023

We’ll share the answers in today’s brand new episode of CRO Confidential, where our host Sam Blond, partner at Founders Fund, sits down with Toast CRO, Jonathan Vassil to talk about their proven customer acquisition strategies that led to its record-breaking growth. Jonathan joined Toast as the SVP of Sales in 2017.

Payment Methods 272

Payment Methods Acquisition Scale Payments 272

FastSpring

NOVEMBER 18, 2020

Note: Apple announced that it would be reducing the App Store fee from 30% to 15% for most developers starting on January 1st, 2021. For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. Epic Games wants to take control of their online sales with its own marketplace.

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. Unsure where to start optimizing your customer experience strategy? Maintain an omnichannel customer experience. Supercharge your support.

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. Click to Pay completely removes the need to enter credit card information during online purchases, making it more convenient and faster than manual card entry. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. But Gross Margins Only 28% on Payments and Related Solutions Low gross margins on payments and financial services of only 28% makes Toast’s model much tougher than Shopify’s (39%) or Bill’s (80%+).

Scale 306

Scale Payment Methods SaaS Payments Payment Solutions 306

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. Finding your ICP starts with broad strokes, finding a few customers, and talking to prospects. Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStr

MAY 12, 2022

Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . In the gym scenario, the customer’s payment acts as a deposit rather than a subscription fee. In a usage-based model, the responsibility is on the platform to offer value.

Scale 264

Scale Payments SaaS Payments Payment Services 264

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Proactive engagement.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

FEBRUARY 22, 2023

David describes their method as Extreme Product Design (EPD), a modification of the Extreme Programming approach popularized by Kent Beck. EPD can lead to better user experience, product strategy, and product launches if it follows three essential tenets. Stripe documents this feedback before carrying out further work.

CTO Hire 298

CTO Hire CTO Payment Methods Payment Solutions 298

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

FastSpring

AUGUST 2, 2024

Once a customer has landed on your website from any marketing funnel, how can you maximize the chances for them to convert? Appearance and User Experience of Your Website Websites should be easy to navigate, featuring user-friendly, branded color schemes and fonts. Need more pricing page recommendations and examples?

Payment Methods 147

Payment Methods Merchant Services Payments SaaS Payments 147

Payrix

JANUARY 10, 2025

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers. This personalized approach not only improves efficiency but also enhances the overall merchant experience.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

MARCH 25, 2021

BigCommerce is an interesting eCommerce case study on many levels. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. Payments partners are the biggest part of this. More on that strategy here. 5 Interesting Learnings: #1.

Outsourcing Services 295

Outsourcing Services Payments Merchant Services SaaS Payments 295

FastSpring

SEPTEMBER 12, 2024

The payments landscape and how it affects businesses trying to grow in Asia. Podcast Full Interview: Audio Listen online or find it on more podcast services. For those that might not be familiar, FastSpring is a merchant of record platform that combines all the essential tools you need to scale a digital goods business.

Merchant Services 192

Merchant Services Payment Services Payment Methods SaaS Payments 192

Unbounce

JUNE 28, 2022

More people are shopping online than ever before. Online sales are expected to make up 22.3% of retail sales overall by 2023. A big part of ecommerce is using social media to engage audiences and build an authentic brand. But now, social media can also be used as an ecommerce market of its own: social commerce.

Payment Methods 144

Payment Methods Development Team Review Scale Social Media 144

SaaStr

FEBRUARY 15, 2020

We put together a basic 50/50/25 VP of Sales comp plan early on at SaaStr, and it seemed time for an update. Incentives are critical, and the VP Sales will likely be the Seemingly Most Expensive hire you ever make. A few basic ground rules so your VP of Sales is a guaranteed win-win hire – not a stressor: No best efforts cr*p.

Sales Hiring 355

Sales Hiring Scale Sales Payments 355

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This wasn’t the case.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Trust the process.

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

Neil Patel

MARCH 7, 2021

But once you unpack it, it’s easy to see why it powers over 1 million websites and manages billions in sales. Gone are the days when you had to figure out how to start an ecommerce site from scratch. It offers you plenty of marketing tools to make your store a success from the start. Who is Shopify Best For?

Payment Methods 140

Payment Methods Software Review Systems Review Payment Services 140

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Chaotic Flow

OCTOBER 8, 2013

This is the fifth and final post in a series that explores SaaS marketing strategies that drive growth throughout the customer lifecycle using the three fundamental SaaS growth levers: customer acquisition, customer lifetime value and customer network effects. It is a seamless online experience…if you design it that way!

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

SaaStr

MAY 4, 2022

These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. Market trends: why is it easier than ever to build an online business? Despite all these growing pains, it’s still never been a better time for online businesses.

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. We’re seeing more and more companies, particularly cloud companies with the ability to scale, and grow even more rapidly in the new normal.

Cloud 285

Cloud Scale Payment Methods Payment Solutions 285

FastSpring

AUGUST 1, 2024

Cyber Weekend is the pinnacle of the ecommerce calendar — a marathon where preparation is the key to success. At FastSpring, we believe it’s never too early to start preparing for this peak sales season to ensure a smooth and profitable experience. Ensure your website has strong security protocols to protect customer data.

Payment Methods 122

Payment Methods Payment Solutions SaaS Payments Payment Services 122

SaaStr

JANUARY 26, 2023

Finix makes it easy for software platforms of all sizes to process payments while increasing revenue and reducing cost. Finix is trusted by startups and publicly traded companies alike to build and scale their payments infrastructure.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

FastSpring

JUNE 11, 2019

Ways to improve ecommerce conversion rates. Cutting through the noise is now less dependent on your ability to bombard prospects with more information and more about creating messaging that your customers naturally want to engage with. Podcast: Ecommerce Conversations by Practical Ecommerce.

Payment Methods 99

Payment Methods Scale Payments Payment Services 99

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Cash Flow Management: Subscription payments provide a steady cash flow. Scalability: Subscription models scale well with the growth of the customer base.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Aaron Beashel

MARCH 9, 2018

Sure adding sales & marketing help fuel the growth, but these business were growing pretty rapidly before they injected the sales & marketing rocket fuel. We had great sales & marketing teams and growth definitely did happen, but it just seemed a lot more difficult. In others however, growth has seem like a slog.

Scale 192

Scale SaaS Payments B2B Strategy 192