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Scaling The Top SMB SaaS Companies: What It Takes with GGV Capital Managing Director Jeff Richards and GGV Capital Partner Tiffany Luck (Pod 647 + Video)

SaaStr

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. There are over 400M small businesses worldwide.

Scale 245
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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.

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CRO Confidential: The Proven Customer Acquisition Strategies Behind Toast’s Explosive Growth with Founders Fund Partner Sam Blond and CRO of Toast Jonathan Vassil

SaaStr

Jonathan joined Toast as the SVP of Sales in 2017. A Glance at Toast’s Hypergrowth Journey When Jonathan joined Toast as the SVP of Sales, the company was Series B with $20M in ARR. Jonathan saw them through IPO in 2021 with the highest software multiple IPO ever. It’s the fastest-growing software business of all time.

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29 Latin American SaaS Superstars

SaaStock

We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. Olist is an e-commerce solution for sellers based in Curitiba, Brazil.

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5 quick ways to improve your e-commerce customer experience

Intercom, Inc.

74% of consumers are at least somewhat likely to buy from brands based on experiences alone and those experiences now need to transcend on and offline, across sales, marketing, and support – but don’t feel overwhelmed! Therefore, customer experiences should reflect that – whether that’s in-store, online, on social media or elsewhere.

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Why FastSpring is a Great Complementary Solution for your Existing Video Game MoR Integration

FastSpring

If you’re selling video games direct-to-consumer (DTC), there’s a good chance you may be taking advantage of a “merchant of record” payment platform like Xsolla and others. Reduce Downtime Risk Sometimes, technical issues arise that create downtime for your primary payment provider.

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Meta's AI Celebrities, TikTok's Legal Tussles, And Gen Z's Love of LinkedIn: Monday Social Media News Roundup

Buffer Resources

Get the need-to-know highlights from the social media industry that happened the week of October 9-13. 'Posts-Only' Feature Test The 'posts-only' feature under testing emphasizes community engagement by focusing on community notes feed within the mobile app.