SaaStr

JANUARY 29, 2021

Gross revenue retention just as important as net revenue retention (NRR). As Saleloft starts to think about an IPO, there is more and more focus on gross revenue retention, i.e. before upsells and upgrades. But Salesloft wants to keep to its roots as well and retain SMB customers. This was an interesting learning for me.

Scale 307

Scale Social Media SMB AI 307

User Pilot

OCTOBER 19, 2024

They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. Enhances your brand reputation As of this year, over 70% of people in the US use social media. An excellent social media review is a powerful marketing tool. Userpilot review on G2.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

APRIL 1, 2023

Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Instead of walking into places or calling on the phone to speak to someone, businesses could reach customers through social media and other software.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

FEBRUARY 19, 2021

In fact, the retention rate of their customers that come through partners is better than the retention rate of our customers that come through the direct channel. Can you do our social media posts?’ So why isn’t HubSpot trying to take this revenue stream in-house?

Social Media 291

Social Media Content Marketing Enterprise Retention 291

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 111

Retention Metrics Strategy Scale 111

SaaStr

DECEMBER 20, 2023

Henry’s found that with SMBs and startups, they’re typically consuming content on social media, primarily LinkedIn, while Enterprise customers aren’t consuming that messaging on social media. So, that’s where the battle happens of going to market for Enterprise customers without neglecting SMBs.

New CTO 316

New CTO Scale Sales Hiring CTO Hire 316

SaaStr

AUGUST 19, 2023

When put front and center, a community can be a great acquisition channel, product feedback mechanism, brand differentiator, retention lever, and growth moat. However, building and nurturing a community takes time – relationships cannot be an afterthought.

Software 245

Software Business Social Media Government 245

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Software companies that continue to include existing customers in their beta tests, continuously review and identify common issues for feature improvements, and look to resolve user experience issues find greater retention rates long term.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering.

Retention 105

Retention Software SaaS Social Media 105

User Pilot

OCTOBER 22, 2023

Optimizing your retention funnel is a term that gets thrown around a ton in the product-led world, but what does it really mean? In this article, we’re going to discuss what the retention funnel really is and how you can perfect it. What is a retention funnel? If you’re confused and looking for the answer, we’ve got you covered.

Retention 104

Retention SaaS Customer Lifetime Value Churn 104

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. Step 3: Implement badges and social recognition: Reward users with badges for mastering features or completing tasks. Encourage users to share their badges on social media or profiles.

Onboarding 102

Onboarding Engagement Software Review Retention 102

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users. What is customer retention?

Retention 104

Retention SaaS Churn Engagement 104

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. Social media: Twitter. and “Which messages are most effective?”

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of retention managers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention manager.

Retention 95

Retention Management Customer Lifetime Value Telecommunications 95

User Pilot

OCTOBER 19, 2024

Distribute surveys via multiple channels, including email, social media, and the web. 11 Retently for both B2C and B2B companies with predictive survey analytics Retently survey builder. Retently is a survey platform designed for both B2B and B2C businesses (SaaS, ecommerce, agencies, insurance, etc.).

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Trigger onboarding flows for unused features to boost adoption and retention.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

MARCH 9, 2025

For greater responses, reach out to them through various channels, such as in-app, email, social media, or leveraging online panels. These can include: Social media listening: Monitor social media conversations to understand customer sentiment and identify trends.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

MARCH 12, 2024

All those acquisition prices you see on social media and in the news may look like a lot, yet they also have strings attached, with most being tied to retention. Some acquisitions take all of your equity back and make you vest it over four years to keep you around. #2 2 Hit Your Metrics Another thing is milestones.

Software Review 279

Software Review Technical Review Acquisition Scale 279

User Pilot

JULY 27, 2024

How can you leverage it for better customer retention in your SaaS? Contextual user engagement drives user retention in a number of ways. Imagine that your social media management platform users have yet to adopt the scheduling option. They know it’s blueberry pancake time. We cover it in the article!

Engagement 96

Engagement Retention Customer Lifetime Value Onboarding 96

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 98

Retention Strategy Marketing Customer Lifetime Value 98

Incredo

JANUARY 14, 2020

Say you want to know how videos can help you increase the impact of your social media ads. How to increase retention rate #1 Track activity with a tool Nowadays you can find software that uses different algorithms to analyze user engagement. You submitted your email address/phone number and downloaded that free resource.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

Incredo

DECEMBER 12, 2019

And if you work on personalization, customer engagement, retention, chances are high your business will survive and grow. #6 Show that your product is worth paying and real people are working with you Would you trust a software provider that doesn’t have any customers? Social media, email, phone call?

Software Review 37

Software Review Systems Review Software Social Media 37

User Pilot

AUGUST 6, 2024

Customers interact with the product through multiple channels : your website, ads, social media, forums, and review sites, to name just a few. For example, there are analytics tools that will help you track user engagement on your website and inside your product but not on social media. Social media campaigns.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

Intercom, Inc.

MARCH 31, 2021

Whatever tools you’re using – whether that’s social media, call center, issue management, or even sales tools – you’ll want to make sure your conversational support tool can plug into and play nicely with them. Customer retention. It’s also a crucial leading indicator of future churn and customer retention.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

Neil Patel

MAY 4, 2021

What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. I started in the trenches of SEO before learning content marketing , conversion rate optimization, influencer marketing, social media marketing , and more. Conversations don’t end on social media.

Social Media 145

Social Media Strategy Construction Branding 145

User Pilot

MARCH 30, 2025

Its also possible to advertise your app on social media ads (say, Facebook, LinkedIn, etc.) Build a solid social media presence A strong social media presence is one of the most effective ways to create awareness, engage with potential users, and establish credibility in your niche. If its below 1.0,

Mobile 66

Mobile Acquisition Software Review Social Media 66

Buffer Resources

MAY 9, 2024

Social media search is growing. Google search results are increasingly filled with results from social platforms. According to this study , 87 percent of social media marketers say social search is vital to their strategy. This engagement can translate into higher productivity and retention.

Social Media 135

Social Media AI Search Branding Underperforming Technical Team 135

Clouded Judgement

AUGUST 25, 2023

Our integrations span from retail and eCommerce platforms – such as Shopify, Salesforce Commerce Cloud, and WooCommerce – to loyalty, social media, customer service, and shipping solutions. Klaviyo’s net retention is 119% Gross Margin Adjusted CAC Payback (Previous Q S&M) / (Net New ARR x Gross Margin) x 12.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

JUNE 1, 2021

I just happen to… Jason : 271,000, and quite a few others on social media. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. What’s your social media presence? I’m going to talk about retention.

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

SaaStr

MARCH 15, 2024

Vimeo has a special relationship with the creative and filmmaking world, yet people mistake Vimeo for being a social media company. If you try to mine too aggressively from free until they’re paid and before you have that engagement, you will pay for it on the other side with quality and retention. By being a video platform.

AI Search 279

AI Search SaaS Advertising Sales Hiring 279

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

Unbounce

FEBRUARY 17, 2022

In a social media world where commercial messages are increasingly being tuned out in favor of user-generated content, the challenge for marketers is to create ads that really stand out and cut through the noise. An all-in-one social media management tool, Heropost lets you easily track, manage, and post content on social media.

Advertising 140

Advertising Social Media Marketing Branding 140

Buffer Resources

JUNE 26, 2023

Selecting the perfect social media management tool can be an overwhelming task. But don't worry, we at Buffer are here to help you make an informed decision by comparing our platform with another popular choice: Sked Social. Sked Social, however, does not offer a free plan at all. Let's dive in!

Social Media 118

Social Media Retention Data Management 118

Intercom, Inc.

JUNE 16, 2020

The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. Public feedback channels like social media and crowd-sourced reviews, just one example of customers’ power, are keeping companies honest.

Scale 237

Scale Social Media Customer Support Scaling 237