SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness.

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

DECEMBER 3, 2024

Who is Peter Gassner CEO and Founder of SaaS Leader Veeva Systems Peter Gassner has established himself as a significant figure in enterprise software, particularly through his leadership at Veeva Systems. He built methodically, focusing on sustainable growth and profitability.

SaaS 264

SaaS Leadership Cloud Enterprise 264

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. The same thing is happening in data. Products have filled those needs by mapping each of the core functions and responsibilities in the dev movement data ops.

Artificial Intelligence 223

Artificial Intelligence Trends Data Software Review 223

TurnKey Labs

JANUARY 7, 2024

All software development projects have lofty goals. But realizing that reaching these development objectives depends on engaging and retaining your software developers across the project’s lifecycle will save you a lot of headaches and speed up development.

Software Development 62

Software Development Development Engagement Software 62

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

The Angel VC

NOVEMBER 29, 2013

Development velocity: I don’t know if (or how strictly) you should use a software development methodology like Scrum, which allows you to nicely visualize your development velocity, in the very early days, when you’re maybe just two developers – I would be very interested in your thoughts on that question.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

User Pilot

FEBRUARY 12, 2025

So if you find that most of the drop comes from the new user retention rate , you now know the problem might come from the primary onboarding process. This step is essential, because if the churn rate has been abnormally high in the last two months, then you can use some data analysis tools like: Retention cohort analysis.

Technical Review 59

Technical Review Software Review Churn SaaS 59

Sales Hacker

JUNE 12, 2024

The impact of AI on GitHub’s business and the future of software development. Insights on hiring, retention, and the power of promoting from within. Discussed in this Episode: The journey from individual contributor to CRO and the lessons learned along the way.

Engineering 123

Engineering Sales Hiring Revenue AI 123

FastSpring

NOVEMBER 4, 2021

We recently spoke with several software developers and asked them what they thought about protecting customer information and preventing data breaches during checkout. Aside from using SSL certificates and ensuring your website is PCI-DSS compliant, here are seven other ways software developers can create a more secure checkout.

Payment Methods 146

Payment Methods Payment Services Merchant Services Payment Features 146

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. This is where B2B Customer Retention software becomes imperative for a growing subscription business.

Retention 52

Retention Software Review Software Payment Features 52

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. To date, Cory is responsible for adding $700,000 + in additional revenue to PracticeSuite’s bottom line.

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

BetterCloud

JANUARY 15, 2025

Software-related questions: How does your SaaS vendor create and maintain secure applications? Here are 7 key InfoSec questions you should aim to answer. Service and support: What are the vendors service guarantees?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

User Pilot

JANUARY 15, 2024

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. Customer retention This customer retention dashboard tracks the retention rates for multiple cohorts over four weeks.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Great support is key for retention. And I really loved it.

B2C 118

B2C B2B Scale Strategy 118

Totango

OCTOBER 12, 2022

Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. . Naturally, short-notice or no-penalty cancellations also greatly increase the risk of customer churn.

Customer Success 115

Customer Success Churn Enterprise Software Development 115

Sales Hacker

DECEMBER 13, 2024

Seamless customer journey Owning the entire customer lifecycle from acquisition to retention eliminated disconnects between pre- and post-sales teams. This approach also improved forecasting accuracy by combining sales and retention data, enabling better pricing, resource allocation, and product planning. Lets get into it.

Scale 108

Scale Sales Hiring Acquisition Customer Success 108

Intercom, Inc.

NOVEMBER 9, 2022

Progress gets measured by learnings – not growth, revenue, or retention – so you get to try new ideas, take bigger risks, move fast and break things. With the mothership, it’s quite different – the currency of progress is the typical revenue, growth, retention, et cetera. And that’s what we’re exploring today.

Innovation 226

Innovation Scale Startup Government 226

User Pilot

SEPTEMBER 29, 2023

Growth marketer : This person specializes in creating and executing marketing strategies that drive user acquisition, retention, and conversion. Growth engineer : This is a software developer or engineer who focuses on implementing technical solutions to support growth initiatives. This is where Userpilot can help.

Scale 105

Scale Software Review SaaS Technical Review 105

User Pilot

OCTOBER 26, 2023

Calculating software ROI is crucial for informed decision-making for technology investments. It also helps justify software implementation costs, decide between in-house and third-party solutions, and assess software performance. Assess estimated returns over the software’s whole lifetime.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

Baremetrics

MARCH 30, 2021

When it comes time to track your metrics — like trial insights and retention — you can also turn to Baremetrics for a solution. When it comes to managing recurring charges, Square allows you to build your solution with APIs and Software development kit (SDKs) for online and in-app payments. Interested in a demo ?

Payment Features 105

Payment Features Payment Solutions Merchant Services Payment Methods 105

Payrix

JUNE 4, 2024

Merchants are looking for software that stays ahead of the curve with features like 24-hour settlements, recurring payments, and mobile acceptance. These innovations play a crucial role in customer retention and satisfaction. Value-added services must integrate seamlessly into the software to enhance the user experience.

Payments 147

Payments Merchant Services Embedded Payments Payment Solutions 147

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I would argue that retention is probably the most important of these categories, so the first thing to note is that retention is really going to differ, depending on your market segment.

Cloud 113

Cloud Scale AWS Machine Learning 113

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

User Pilot

MARCH 27, 2023

Retention analysis aims to identify the reason why users stay with the product, while churn analysis focuses on why they leave. Software developers can use product analytics to optimize their technical performance. Churn analysis to figure out why customers leave Churn analysis and retention analysis go hand in hand.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. When successfully applied to training , gamification increases engagement, productivity and knowledge retention. This mental model helps teams focus on delivering results, rather than perfection.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MAY 30, 2023

It also helps you improve customer retention and make better marketing decisions. For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base. Achieving PMF is also crucial to improving your retention rate.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Trends analysis tracks long-term changes in user behavior to guide product roadmap development. Why is tracking product analytics important?

Data 88

Data User Experience Churn Retention 88

User Pilot

OCTOBER 27, 2023

Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. This translates into increased customer satisfaction leading to higher retention and customer lifetime value.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

User Pilot

JUNE 29, 2024

Here are some reasons why: Lesser dependency on engineering teams Pre-built solutions come with ready-to-use functionalities, eliminating the need for extensive development and testing. This allows your organization to focus on its core competencies and strategic initiatives rather than diverting resources to software development.

Technical Support 105

Technical Support compliance Scale User Experience 105

Totango

DECEMBER 1, 2021

The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. An agile customer success strategy employs a methodology of continuous, iterative, incremental improvements to achieve consistently optimized client outcomes.

Innovation 103

Innovation Customer Success Government Scale 103

User Pilot

MARCH 29, 2023

Retention rate , churn rate , customer lifetime value , or NPS scores are examples of digital analytics that product managers will find relevant. Software developers will be interested in digital analytics that focus on the technical performance of the website, like bug reports or uptime. What are some of them?

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. Because again, if you’re thinking about what you’re trying to achieve with these customers and with these launches, you’re trying to drive awareness, adoption, engagement, and retention.

Scale 147

Scale Scaling Engagement Development 147

User Pilot

APRIL 11, 2023

There are various types of analysis to consider, from segment, to funnel, to retention, to churn. Do you need to focus on overall tech debt or new feature development ? Software development is also an expensive business and a wrong decision can result in product failure. Where should you and your team focus?

Strategy 98

Strategy Interviewing Development User Experience 98

FastSpring

MAY 20, 2024

Besides having FastSpring’s retention-supporting features such as churn reducing dunning management as part of their tech stack, Stardock is releasing new apps and services for their subscription products to add to the real and perceived value of their products to customers.

SaaS Payments 157

SaaS Payments Payments Merchant Services Payment Solutions 157

Kellblog

JANUARY 30, 2021

I was used to remote work for individual creative positions such as writer or software developer. Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. And tools from Slack to Zoom were already helping us with collaboration. Video here.

Technical Review 144

Technical Review Payment Services Payments AI Search 144

User Pilot

JULY 27, 2023

High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches. Retention rate : This is the percentage of users that continue using your product after a specific period. High completion rates lead to better product adoption and customer retention.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Full Session

DECEMBER 30, 2024

Amplitude: Product intelligence and event tracking software , offering customer engagement and retention insights. You can track engagement, measure conversion rates and understand user retention. Retention analysis : Measure how often users return to your product. Pricing is available upon request.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52