SaaStr

MARCH 18, 2025

The harsh reality: Most enterprises are adopting AI due to FOMO (Fear Of Missing Out) rather than for specific business outcomes. Software engineering teams have been early adopters of AI coding assistants precisely because they provide an immediate, measurable lift. This is exactly backward.

Technical Review 194

Technical Review Artificial Intelligence AI Marketplace as a Service 194

FastSpring

OCTOBER 11, 2024

When you’re expanding your software business into new regions, industry benchmarking data can help you make better strategic decisions by answering important questions about business in the region. However, in Asia, retention for monthly subscriptions is notably lower at 75%. This means that, for example, for every 100 U.S.

Merchant Services 158

Merchant Services SaaS Payments Benchmarks Subscription 158

User Pilot

NOVEMBER 17, 2024

Kevin has almost a decade of experience working at some of the world’s most innovative software companies. It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Software Review 93

Software Review Technical Review Development Team Review Data 93

SaaStr

APRIL 15, 2025

With 17 years of venture capital experience, Ethan began his career in consumer investing before pivoting to B2B, where he developed particular expertise in developer platforms and B2B software. Focus on the right metrics : Be transparent about your key metrics rather than relying on vanity numbers.

Technical Review 162

Technical Review Venture Capital Outsourced Development AI 162

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. G2 rating : 4.4

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

MARCH 12, 2024

Asset — To gain certain assets like code, patents, data sets, etc, while leaving the team and often the company behind. You have to be able to pass a technical review, do or build what you said you would, and pass diligence on usage and revenue. And what should all founders know about the process if the time comes?

Software Review 278

Software Review Technical Review Acquisition Scale 278

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. Businesses are changing the way you create music, recreating how films are made or dubbed, and disrupting the way programmers code. That’s every other line of code.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention.

Sales Hiring 325

Sales Hiring Scale Technical Review Marketplace as a Service 325

SaaStr

SEPTEMBER 9, 2022

Back in the day, premium comp for some software sales execs made simple and easy sense. Traditional software had 90% gross margins, and the classic enterprise sales reps, the best ones, could close a million or more dollars a year. Paying them 20% all-in on what they closed was easy, a 5:1 ratio ratio. Close a million, make $200k.

Scale 345

Scale Venture Capital Sales Hiring Sales 345

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

AUGUST 7, 2024

Although they are projecting a dip to 16% next year due to the wind down of migrating on-prem to Cloud customers). Logo retention is 98%+. #2. Software still rains cash — at least at scale! #4. They not only grew 20% last quarter — but are still projecting 20%+ growth in the coming years — even at $4.4

Cloud 304

Cloud Software Review Scaling Retention 304

User Pilot

MAY 7, 2024

Using no-code tools for product managers allows you to build, iterate, and deploy software products without any coding knowledge. Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. But what is the best tech stack for product management?

Software Review 105

Software Review Management Technical Review AI 105

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. The main reason for the pullback was due to the external shock of hiking interest rates. What does this mean for Cloud companies? Let’s find out.

Cloud 311

Cloud Payments Software Review Payment Solutions 311

Clouded Judgement

OCTOBER 11, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. A budget flush occurs when companies rush to spend remaining budgeted funds before the fiscal year ends, often due to a "use it or lose it" mentality. As a result, software vendors often see an uptick in revenue and bookings during these periods.

Cloud 167

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 167

Totango

FEBRUARY 9, 2024

That’s why it is important to understand and track both gross retention and net retention. What is gross retention? In football terms, gross retention, or gross revenue retention (GRR), is like the defense, determined to block any attempts by the opposing team (churn) to breach your end zone (revenue stream).

Retention 115

Retention Underperforming Technical Team Software Review Churn 115

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. In 2022, investor due diligence is back, and you will get challenged on those assumptions more than you ever have. So if they actually offer services, these come at a huge premium.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. The best customer lifecycle software in the market includes: Userpilot. Get a demo.

Software Review 105

Software Review Technical Review Software Systems Review 105

Clouded Judgement

DECEMBER 29, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now 2023 Top Performers In 2023, there were 14 cloud software companies that were up 100%+ this year (in the index I track of ~80 total)! Follow along to stay up to date! And the overall basket has seen ~25% multiple expansion (6.5x

Cloud 196

Cloud Software Review Subscription Payment Features 196

Payrix

APRIL 10, 2024

Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. User experience has become a cornerstone in shaping the world of SaaS.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

SaaStr

SEPTEMBER 29, 2022

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . Free user retention. Stage 2: Prove free user retention. Here are four avoidable mistakes made by B2B software companies in adding GTM to PLG.

Technical Review 290

Technical Review Technical Advisors Scale Compensation 290

SaaStr

OCTOBER 30, 2022

Customers Love a Good Product Roadmap Review. Gartner: Business Software Spend Still Forecast to Rise 11.3% How to Build a Super High-Retention Sales Team with Twilio SVP & GM Alice Katwan. The Simple Reason Startups That Just Raised $100s of Millions Are Doing Layoffs. Go Do More of Them. Billion in ARR.

Sales Recruiting 306

Sales Recruiting CTO Compensation Software Review 306

User Pilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. Userpilot review on G2. As a result, sharing is easier than ever before.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. This allows engineers to observe production without the need to write any additional code. . We support 100% retention to give engineers all the data they need as we build out new features or debug production issues”. “We a customer-facing error) by default.

Scaling 252

Scaling AWS Software Review Technical Review 252

User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. But it doesn’t have to be that way. Source: Strava.com.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

JUNE 5, 2020

“Salesforce’s IPO is also seen as a test of a new business model that could shake up the software industry. The company is the poster child for subscription-based software, a model that’s gaining popularity among corporate buyers. 110% net revenue retention? interest rate due in 2025. Churn under 10% annually?

Venture Capital 299

Venture Capital Technical Review Scale SaaS 299

Payrix

APRIL 10, 2025

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

Clouded Judgement

SEPTEMBER 1, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Are Software Companies Over or Undervalued? Today I wanted to dig in to this question and its implications: “Are software companies fairly valued today?” Follow along to stay up to date! ” Let’s dig in.

Software Review 190

Software Review Cloud Software Revenue 190

Tom Tunguz

JUNE 18, 2019

Customer Success reviews the net dollar and logo retention, plus churns and expansions. Lines of code, count of P0 bugs, days of delay in releases. Months to repay is a powerful composite metric that describes the ultimate efficiency of the marketing lead acquisition portfolio.

Metrics 250

Metrics Sales Recruiting Startup Headcount 250

SaaStr

SEPTEMBER 3, 2023

Recurring software revenue is now recognized as a great way to generate tons of cash for investors,” says Gerety. The magic of a SaaS model is: Very high logo retention. Net dollar retention is ideally over 120%. The public markets love this trifecta of 90% logo retention, 80% gross margins, and 120% net revenue retention.

Sales Hiring 278

Sales Hiring Headcount Finance Technical Review 278

Clouded Judgement

FEBRUARY 7, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. The unlock here of “group + triage + agent” will be the backbone for the next wave of software. Not the best start to cloud software earnings season! Follow along to stay up to date! Overall, there was weakness across the board.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

JUNE 17, 2023

SaaS businesses were forced to adapt quickly or risk being left behind as consumer behaviors shifted dramatically due to lockdowns and social distancing measures. For instance, video conferencing software Zoom saw an unprecedented surge in demand as remote work became widespread. Another example is HubSpot.

Venture Capital 277

Venture Capital Scale Technical Review Software Review 277

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 208

Technical Review Development Team Review Software Review Scale 208

User Pilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. According to user review platforms, their plans start at $7,000/year. Developer dependency: No-code feature tagging is unavailable, requiring developer involvement for tagging events. Only it comes at a much, much higher price.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105