SaaStr

APRIL 4, 2025

My Take : This is not for everyone, but for operations teams managing complex business systems, it’s potentially transformative. My Take : Classic infrastructure play with sticky retention characteristics. The Numbers : 22,000+ active users with 860 paying companies. The Numbers : Processing 1.2B vector queries daily.

AI Search 170

AI Search AI Startup Scale 170

USIO

FEBRUARY 14, 2025

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. Transparency in financial transactions correlates with higher vendor retention rates. This level of clarity reduces uncertainty and builds trust.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. G2 rating : 4.4

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

SEPTEMBER 9, 2022

If you sell to SMBs and have 70% revenue retention over the year, you just can’t pay the same as enterprise reps that close 140% NRR deals. Ultimately, so much AE and SDR comp math from the 2019-2021 era just doesn’t end up making sense once there’s a bit less venture capital in the system. This makes no sense.

Scale 343

Scale Venture Capital Sales Hiring Sales 343

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Effective customer engagement holds the key to customer retention and loyalty.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Moreover, people are more likely to leave a negative than a positive review.

Software Review 37

Software Review Systems Review Software Social Media 37

User Pilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. According to one report, 95% of customers will read online reviews before buying a product. Userpilot review on G2.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention.

Sales Hiring 317

Sales Hiring Scale Technical Review Marketplace as a Service 317

Neil Patel

FEBRUARY 22, 2021

If you want to retain customers, you need the right onboarding system. Before digging into how to create an onboarding system, let’s talk about why the process is crucial to your overall business success. How Does a Smooth Onboarding System Help Retain Customers? Customer retention isn’t just another vanity metric.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

SaaStr

JUNE 5, 2020

Analysts predict that the success of Salesforce and others like it could pose a challenge to old-guard software companies, including SAP, Siebel Systems, PeopleSoft and Oracle.”. Debt providers take less risk, and expect less reward due to the predictive nature of a standard set of SaaS metrics. 110% net revenue retention?

Venture Capital 293

Venture Capital Technical Review SaaS Scale 293

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 201

Technical Review Development Team Review Software Review Scale 201

SaaStr

JULY 24, 2019

The theme of today’s talk is How to Build the CSM Team that Generates 130% plus Net Retention. At Talkdesk, we have achieved really amazing customer retention, net retention, advocacy, loyalty. You have to nail all of these items in order to be able to boost net retention within your organization.

Retention 155

Retention VP of Engineering Sales Hiring Scale 155

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Looker did this within the context of a BI system. BI systems marry the centralized control of data teams with the ability to define and promote metrics at the edge of an organization (Omni).

Artificial Intelligence 220

Artificial Intelligence Trends Data Software Review 220

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Facebook visual storyteller badge.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Trigger onboarding flows for unused features to boost adoption and retention.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

SaaStr

FEBRUARY 27, 2023

In due time, this paid off and unlocked new phases for the company. Sustainable growth through retention The next phase of team expansion had Storyblok introduce procedures for personnel management by using a Customer Relationship Management (CRM) tool. Their first step to achieving this was hiring a sales leader to build a sales team.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Encouraging referrals and reviews to expand word-of-mouth.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

BetterCloud

FEBRUARY 3, 2025

Without a clear strategy and a system in place, your organization can quickly become a victim of SaaS sprawl – a chaotic landscape of redundant subscriptions, hidden costs, and potential security risks. One area to highlight here is contract reviews. This is the reality for many organizations today.

Government 52

Government Technical Review Systems Review Software Review 52

Clouded Judgement

AUGUST 25, 2023

” Product Overview At their core, Klaviyo is a marketing automation solution that covers email, SMS, mobile push, and reviews, tying it all together in a customer data platform. Our data store synchronizes unaggregated, historical profile data with real-time event data in a single system-of-record. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

User Pilot

MARCH 9, 2023

That’s exactly what we explore in our review. With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention. With Pendo, you can collect retention data and present it in interactive charts. Pendo review.

Software Review 98

Software Review Technical Review Systems Review Scale 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

SaaStr

JUNE 14, 2023

Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%. Nevertheless, if the members of the team lack compatibility due to dissimilarities in their methods or characters, it can lead to a disastrous outcome for the endeavor.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Stax

AUGUST 22, 2024

However, setting up and managing a payment system can be complex and overwhelming. Thorough due diligence, technology, and adherence to regulatory guidelines are essential in a PayFac’s risk management strategy. You need thorough due diligence, technology, and adherence to regulatory guidelines in your risk management strategy.

Merchant Services 88

Merchant Services Payment Services Payfac SaaS Payments 88

Stax

JANUARY 28, 2025

The payment system unified all the distinct online checkouts offered by Visa, American Express, Mastercard, and Discover, and once customers register their cards with any of the major card networks, they only need to tap the Click to Pay button on the websites of online retailers and service providers to make payments.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Blulogix

DECEMBER 5, 2024

While bundling can enhance customer value and improve retention, it requires careful consideration to ensure profitability. MSPs must invest in automated systems that can manage these complexities and ensure that customers are billed accurately. However, implementing hybrid models can be operationally challenging.

Payment Features 59

Payment Features Subscription Pricing Technical Review 59

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. Review available integrations.

Software Review 105

Software Review Technical Review Software Systems Review 105

Valuize Consulting

NOVEMBER 25, 2024

Reconciling Financial Metrics with Established CS Metrics Some may wonder how these financial metrics align with established Customer Success indicators like Gross Revenue Retention (GRR) , Net Revenue Retention (NRR) , Cost to Serve , Gross Margin , and Customer Acquisition Cost (CAC).

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. A fully automated renewal system ensures that every contract is handled on time, with minimal friction for the customer.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) you may need to optimize your referral or invite system. If its below 1.0,

Mobile 66

Mobile Acquisition Software Review Social Media 66

SaaStr

DECEMBER 12, 2023

Some of the decision criteria for this ICP are: Whether it integrates with their POS system. Otherwise, you’ll have a retention problem. Run film reviews to continue to optimize your playbooks and incorporate best practices. Whether they have access to new customers If it’s usage-based pricing rather than a flat fee.

Forecasting 286

Forecasting Point of Sale Technical Review SMB 286

User Pilot

AUGUST 30, 2024

Trends and Retention analysis. User segmentation (using various properties, e.g., location, survey responses, or operating system) Behavioral analytics (Funnel, Paths/Journeys, and Cohort Analysis). Online reviews mention figures in the $50K/year ballpark, but all this depends on the number of MAUs. A/B and multivariate testing.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Valuize Consulting

FEBRUARY 8, 2025

Partners are no longer just sales and implementation allies; they are a critical force in ensuring customer retention and expansion through value realization. Partners cannot be expected to drive retention and expansion without first having a clear framework, resources, and support from your company.

Customer Success 52

Customer Success Scale Technical Review Government 52

Clouded Judgement

FEBRUARY 10, 2023

The Fed has hiked rates quite quickly, and the full effects of those hikes (ie demand destruction) has yet to flow through the system. When it does, the outcome will be a shrinking economy due to a big drop-off in demand across the board. Today, it still seems to be the broader base case.

Cloud 273

Cloud Software Review Technical Review Systems Review 273