This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
So you wanna build a channel sales program: Don’t Copy HubSpot! All these companies are great companies with great channel sales programs. . Any channel sales program goes through an evolution. There are many reasons to start a channel sales program. Everything is harder with a channel sales program.
Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.
And this is the moment of reckoning that you get to as a SaaS company is that a sale is not the end. You can be very happy when you sell someone, you can exalt, you can have the high fives, but a sale is really the beginning. First off, the land, this is your typical initial sale. That’s really what they’re buying.
In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. If someone was particularly good, particularly senior, or particularly hard to recruit you might call them CRO. Chief revenue officer meant chief sales officer meant VP of Sales. Frank, the head of Sales, had a $1B number.
The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technicalsupport to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing.
This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . Meghan has been at Mongo almost 9 years and was the first non-technical hire at the company, helping them scale past an IPO in 2017 and transitioning from an early career in Marketing into Sales Operations. .
Customer satisfaction and loyalty – A CX manager is responsible for identifying ways to eliminate friction from the user journey, improve satisfaction levels, and build a community of loyal brand advocates. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams.
For instance, a customer onboarding coordinator at a game company might prioritize creating engaging first-time experiences for new players, while one at an ed-tech company might focus on ensuring smooth access to learning materials and providing technicalsupport to students and educators.
Deliver world-class technicalsupport through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Measure and improve customer success KPIs.
By using technicalsupport, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. Work together with sales and support to create and deliver engagement plans that achieve the goals of the client.
Evaluate and potentially implement improvements to the escalation processes for customer support issues. Collaborate closely with new business sales leadership and their teams to ensure new clients are properly transitioned to the AM/CS teams. Coach and develop team members with a hands-on approach.
To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Team performance should be compared to department standards to verify that they are routinely fulfilled or exceeded.
Strategic thinker that can see beyond the day-to-day to help reach marketing and sales goals, create a stronger brand, and improve the customer experience. Support the sales process by communicating with perspective clients, as needed. Identify expansion opportunities in partnership with the Business Development team.
Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes. Work with the Sales Director to drive ARR growth through upsell, cross-sell and price increases.
Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Apply here: [link].
Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan. Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers. Apply here: [link].
Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase. Recruit and retain outstanding team members from diverse backgrounds. Track accounts to identify churn risk and work proactively to eliminate that risk.
Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.
Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.
Build high-level relationships with key customer contacts to grow the influence within accounts. Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of accountmanagers through organizational development, coaching, recruiting, and performance management.
Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers.
Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, TechnicalSupport, and Sales Engineering teams. Support core metrics for our company and our CSM team as a whole.
Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). Work closely with the COO to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Build and lead a world-class team. opportunities and risks).
Marketing isn’t scheduling a launch and recruiting isn’t timing the start-dates of the next 50 hires in customer service and sales. We didn’t line up that press and have those sales materials and ensure code-quality high enough to scale on day one, without predictability. Recruiting. Predictability.
When we met, he was a pre-sales engineer and I was a technicalsupport rep. We’ve each spent over 25 years in enterprise software, in mixed roles that involve both technology and sales & marketing (S&M). Jim went on to write a great book, Making the TechnicalSale. I went on to create Kellblog.
Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and TechnicalSupport teams, partnering closely with customers to achieve their CX vision. You’re facing extremely long sales cycles, which doesn’t really align with the quick results you want to have as a business. When do they start to arise?
As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development, and customer operations.
We organize all of the trending information in your field so you don't have to. Join 80,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content